The contact owns a 2013 Ford Explorer. The contact stated that while driving in reverse, the steering wheel seized with the power steering assist warning light illuminated. The contact stated that the failure recurred intermittently. The contact stated that she would restart the vehicle and the vehicle would function correctly. The contact had taken the vehicle to a certified mechanic who stated that the power steering assist system failed and needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the issue and opened a case regarding the matter. The approximate failure mileage was 149,010.

- Paramount, CA, USA

The power steering on my 2013 Ford Explorer will intermittently stop working while the vehicle is in motion on a city street. My wife almost had an accident due to this because it makes the vehicle extremely difficult to control. This is a known defect with Explorer and there was a recall issued (14S06) but only for certain VIN numbers. My Explorer was not covered under this recall and I had to pay $1800 to replace the whole power steering rack. This issue is the exact issue the other Explorer were recalled for and my Ford service advisor agreed with me. But he said I still had to pay for it because my VIN was not included in the recall. This is a dangerous safety issue that must be addressed. The recall must be expanded to include more Explorer VIN numbers. This is a hazard not only to the drivers of Explorer but also other motorists. Please investigate this issue. A google search of "Ford Explorer power steering failure" will tell you all you need to know

- Dunedin, FL, USA

While driving 65 mph on the interstate, a chime alarm came on and a message came up saying "power assist failure ". then I lost power steering immediately. Then another alatm.flashed and said "service power steering now". driving to the next exit 7 miles away was very scary and difficult. There was no warning sign at all that there was an issue with my 2013 Ford Explorer XLT. And when there was a warning, it was too late. I had to have it towed 2.5 hrs home. The mechanic shop gave me an estimate for repair of $2700 to replace the power steering rack. As I do not have the money for it now, I brought it back home and it is sitting in my driveway. The power steering worked again when I was driving it the 1.5 miles back home but went out again once I pulled on to my street. It was extremely difficult parking it without power steering. I saw this was a recall for some 2013 Explorer, yet my VIN was not included on the recall list.

- Olathe, KS, USA

I noticed a "power steering assist fault" light as soon as I started up my 2013 Explorer yesterday. I put it in reverse and could easily tell the power steering wasn't working at all. I turned off my Explorer and started it back up a few minutes later. The fault indicator light was no longer visible and everything seemed back to normal. This is the first time I've seen this fault on my Explorer. It is definitely an electrical issue, so I researched similar incidents and they all talk about a power steering recall for 2012-2013 Explorer. Of course, I put in my VIN and my Explorer wasn't included in this recall. There are way too many people that have recently had this same issue. I hope Ford realizes they need to do something before people start getting into serious accidents and they have a major lawsuit on their hands. It doesn't make sense that only a partial amount of 2013 Explorer are included in the recall and not all of them. If that's the case, I would hope they have outstanding quality assurance employees, which they obviously don't if they didn't isolate the issue.

- Hendersonville, NC, USA

While driving out of state I had 2 warnings that came on my dash. 1- tire traction service 2- power steering service. I turned around made it to a rental to continue my trip. Went to get it with my husband & there was no power steering, signal light wouldn't work. Brought it to one Ford dealership & they wanted a lot of money to fix something. Picked it up & nothing was wrong with it, drove beautifully. Brought it to another Ford dealership where I bought it & they couldn't find nothing mechanically wrong. They put it on the machine I believe 3 times & saw nothing. I had to take another trip out of state & after driving 100 miles I was forced to pull into a parking lot because I lost all power again. I don't even have 70,000 miles yet on it. Can you help me out with this problem. There were recalls on steering but mine was 2 months away from recall date. I really need your help.

- Eunice, LA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving 25 mph, the vehicle lost power steering functionality with the power steering assist warning light illuminated. The contact called the palmer H. reed motor sales Inc located at 1133 w. main St, valley view, pa 17983.the manufacturer was made aware of the failure. The contact was informed that the VIN was not included in NHTSA campaign number: 14V286000 (steering). The failure mileage was 81,457. Consumer stated vehicle was diagnosed and repair completed, which was faulty steering rack.

- Allentown, PA, USA

07/28/2020 2013 Ford Explorer limited AWD with a little over 58,000 miles had a power steering light come on while my wife was backing out of our garage and the steering became extremely difficult. It had lost power steering assist and made the vehicle almost impossible to steer. She stopped and turned the car off and restarted and the power steering started working again. Per the NHTSA website, 2011-2013 Ford Explorer have a recall for this exact problem. However, upon entering my VIN number, it appears to be "outside" the recall. I chatted with a Ford representative on 7/29/2020 (jessica) and she also confirmed that my vehicle, although within the years designated by the recall, my VIN was not included in the recall for this problem. Suggested I go to my nearest Ford dealer and "work" with them on the repair and see if they can help getting my vehicle added to the recall. I have researched numerous complaint for my Explorer and found that numerous owners are getting the same response as I did. Their vehicle is not included in the recall even though they have the model years identified. I feel that Ford has acknowledged their is a problem and need to include additional vehicles of the same make and model for the recall. It is obvious that more vehicles are affected than the original recall included. I fear that had my wife been traveling in town where we live and this occurred, she would have not been able to steer the vehicle and could have lost control and even been involved in an accident that could have injured herself or someone else.

- South Charleston, WV, USA

2013 Ford Explorer steering lost power, there is a recall out, but when I took it to the dealer, the Ford dealer in hunting beach, ca, they said it doesn't apply to my VIN. But I have the same problem described on Ford recall, Ford's number for this recall is 14S06. Ford of huntington beach, said I have to pay $200 diagnosis fee & also any parts / labor if repair is done. Right now the car is with Ford. I don't feel I should have to pay for anything if its their recall. My VIN may not show up with a recall, but I have the same problem. This vehicle was moving when it happened.

- Fountain Valley, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while reversing, the steering wheel locked. The steering assist warning light illuminated. The dealer was not called. The manufacturer was made aware of failure and stated that there was no recall and that the warranty had expired. The vehicle was not repaired. The failure mileage was 82,000.

- Santa Rosa, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the power steering assist warning light illuminated. The failure recurred several times. The vehicle was towed to Washington Ford located at 507 Washington rd, Washington, pa 15301, to be diagnosed. The contact was informed that the power steering rack needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,000.

- Mcdonald, PA, USA

Anytime I drive this vehicle in rain or wet roads the main belt slips and squeals. The result is major loss of power on many occasions. My dash lights up like a christmas tree, I lose power to steering, wipers, fans, etc. The belt slipping is causing the alternator not to function which in turns causes loss of power. It's always when it's wet which is even scarier bc I have lost steering and engine power. This happens on any roads while the engine is under a load.

- Kingston, NH, USA

The contact owns a 2013 Ford Explorer. The contact stated that at vehicle start-up, the service power steering warning light illuminated intermittently. The contact stated that while driving 35 mph, the steering ceased with the lane shift assist warning light illuminated. The contact maneuvered the vehicle to the shoulder of the roadway. The vehicle was turned off and restarted however, the service power steering warning light illuminated for several seconds and then disappeared. The contact drove the vehicle to the residence in manual steering mode. The vehicle was not taken to be diagnosed nor repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under NHTSA campaign number: 14V286000 (steering) by the previous owner. The failure mileage was approximately 145,000.

- Chesterfield, VA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the traction control and power steering assist warning lights illuminated. The contact exited the high way, pulled into a service station and the power steering ceased. The vehicle was restarted however, the power steering assist failure persisted. The vehicle was towed to the residence. Koons Ford of baltimore (6970 security blvd, woodlawn, md 21244, (410) 298-3800), was contacted and informed of the failure. The dealer notified the contact that the VIN was not subjected to a recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.

- Baltimore, MD, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel ceased with the power steering assist warning light illuminated. The vehicle was turned off and restarted and operated as designed. The vehicle was taken to an independent mechanic to be repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The manufacturer suggested having the vehicle towed to an authorized dealer to be diagnosed. The vehicle was towed to norm reeves Ford superstore (18900 studebaker rd, cerritos, ca 90703) where she was informed that there were no recalls on the vehicle. The dealer stated that they would advocate on her behalf with the manufacturer to see if the manufacturer would offer financial assistance for the repair. The contact was later notified that the manufacturer declined to offer financial assistance. The contact had linked the failure to NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 170,000.

- Long Beach, CA, USA

On 6-27/20, my Explorer suddenly lost power steering and the dash said "power steering assist failure". took it to the dealer for diagnostic. Researched online the issue and noticed that 2011-2013 Ford Explorer were recalled for power assist steering issues (recall#14V286000/14S06) the dealer said my VIN is not included in the recall. Called Ford customer service (case# [xxx]) to see if I could get some assistance, she researched and said my only option was to have the repair done and in the event that Ford includes in my VIN at a later date, then I would get reimbursed. Suddenly losing power steering is a safety issues and my vehicle displays the same problems as the recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Columbia, MO, USA

At approx 184K miles the steering started making a grinding/ howling sound when turning at idle or driving, also around 55mph while making a left hand or right hand turn the steering wheel will catch and act like it gets stuck briefly almost like it stopped steering. Which was extremely scary no dash lights popped up no warning just happened out of no where it's hard to explain threw typing. If you turned it would not correct itself it would stay turning.

- Mosheim, TN, USA

While driving on interstate, my wife heard a lot of chimes then " power steering assist fault" was displayed. Vehicle lost all power steering and it was very dangerous. Once she turned motor off and restarted, the power steering was back to normal. It has since happened multiple times. This is extremely dangerous!! there should be a recall for my VIN..! please help!!!

- Sacramento, CA, USA

When turning vehicle the steering is "sticky". steering makes rubbing and grinding noise when turning wheel. Steering wheel and tires do not return to null position when turning. Have to turn wheel to make turn and then apply pressure to turn wheel back to straight position. This happens when in motion or stationary. First experienced on freeway at 60 mph. Was able to exit freeway safely.

- Mukilteo, WA, USA

A recall for the rear toe link was issued. I have never been contacted by Ford or any other entity to have it fixed.

- Bruceton, TN, USA

The contact owns a 2013 Ford Explorer. The contact stated that start-up, the power steering assist warning light illuminated and the steering became difficult to maneuver. The contact drove the vehicle to covert Ford Inc (11514 research blvd, austin, tx 78759) where the vehicle was diagnosed with power steering failure. The VIN was not included in NHTSA campaign number: 14V286000(steering). The vehicle was not repaired. The manufacturer was also notified of the failure. The contact sought financial assistance from the manufacturer to repair the vehicle however, the manufacturer provided no assistance. The approximate failure mileage was 104,000.

- Liberty Hill, TX, USA