Power assist failed, Ford repaired but charged me $2,100. Told not covered under recall for same problem

- Port Saint Lucie, FL, USA

I recieved a letter stating that my vehicle was in recall for the rear toe link suspension. The description of this recall is happening to my vehicle but it's not the rear it's the front that's describing all the symptoms. What are my options?

- Batesville, AR, USA

My 2013 Ford Explorer experience and was diagnosed by a Ford dealer as having the identical problem as like vehicles covered by NHTSA campaign NHTSA 14V286000. The vehicle loses power steering and a steering assist failure warning occurs while moving. My vehicle is not within the same mfg date range as the vehicles cover in the recall, however is the same make and model, and the same part is defective.

- Menifee, CA, USA

My Ford Explorer steering fault warnings came on and had to tow it to a local Ford dealership. Now I have to pay $2800 to fix it, saw a recall on this problem on this vehicle but dealership is saying that no recalls are on my vehicle. So many Ford Explorer having the same issue, after paying so much for vehicle and now having to pay out of pocket to fix it.

- Immokalee, FL, USA

My Explorer was experiencing the exact symptoms and diagnosis as in the recall 14S06 at low speeds the electronic power steering would fault causing it to be more difficult to steer in short burst it would come and go as well as making a whining sound. I took the vehicle to the dealership and the root of the problem ended up being the steering gear/rack and pinion it cost me roughly 2,000 to have it replaced when I questioned them about this recall they said my vehicle did not fall under recall 14S06 but my vehicle had the exact symptoms of said recall. This is extremely dangerous and can cause a crash with inexperienced drivers. Especially with kids in the car. The vehicle has been repaired at my expense with no help from the dealership as far as parts and labor cost

- Mosheim, TN, USA

I was on the street turning left and I left my vehicle slow the speed and the whee got really hard. I was about to be in a car accident. I was not able to drive it home anymore. The vehicle will not go anymore.

- San Marcos, CA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving 40 mph, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The vehicle was taken to orr Ford stonewall (251 us-171, stonewall, la 71078, (318) 925-3333) where it was diagnosed and determined that the power steering control module failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The contact mentioned NHTSA campaign number: 14V286000 (steering) as a possible solution to the failure however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000. Invalid VIN.

- Shreveport, LA, USA

My car started making a popping notice every time I turned my wheel while driving. I was told it was the rack N pinion and also suspension on my Ford.

- Batesville, AR, USA

My vehicles power steering stopped working abruptly. The screen reads power assist fault. I can't turn the wheel whatsoever. I called my local Ford dealership and was told it would cost over 2K to repair. After further research it is noted that this is a common occurrence with the Explorer.

- Beaufort, SC, USA

Vehicle steering suddenly stopped working while in motion nearly causing a head on collision. Vehicle is 2 months outside build date of previous recall for steering failures. Vehicle steering almost impossible to turn wheels in any direction

- Bixby, OK, USA

When starting car the steering will lock up making it hard to turn steering wheel: The fear this would happen while driving, usually I can turn off engine and restart car. Today happened twice.

- Jacksonville, FL, USA

Explorer veered off the edge of the road while in motion on us route 322 and could not be steered back onto the road. It was repaired at cornell auto body. Chip cornell noticed a suspicious break and a crack in the lower control arm as did my brother, tom green, who is a retired welder at joy manufacturing with (42) yrs. Exerience. Tom took the lower control arm to griffin-phillis Ford, 2582 pa-257 seneca, pa 16346 for them to show it to a Ford representative.

- Franklin, PA, USA

Upon starting my car an alarm came on and said my electric power steering has failed and I could not turn the wheel. So I shut the car off then restarted it and the alarm went away. Two days later this happened while I was backing out of the garage I did the same thing, shut off and restarted the car.

- Brighton, MI, USA

The contact owns a 2013 Ford Explorer. The contact stated that while his wife was driving, the steering failed. The power steering and traction control warning lights and several other unknown warning lights were illuminated. The vehicle was taken to duncan Suzuki (1001 E main St, pulaski, va 24301) and was diagnosed that the steering rack failed and needed to be replaced. The vehicle was not repaired. The contact called the manufacturer and was informed that the vehicle VIN was not part of a recall and was provided a case number. The failure mileage was approximately 44,000.

- Max Meadows, VA, USA

Going around a curve on the highway when I noticed I was turning my wheel L but my car was not turning. I turned my wheel clockwise and the my steering wheel was almost upside down by the time my wheels turned

- Abita Springs, LA, USA

In 2018 I replaced the steering gear and 5 days I had to replace it again. My car lost the steering completely. Both times we used original part from the dealer. The repair is very expensive. I need a solution. My car is not driveable. The pscm has a code U3000-61 and P07ae-09

- Miami, FL, USA

Driving the car and warnings appeared on the dashboard showing power steering and stability control failed. I could barely turn the steering wheel. Thank god I was on a side street near home. If this happened on a highway or expressway I would likely have lost control of the vehicle. It was due to failure of the steering rack.

- Petoskey, MI, USA

There already a recall for this problem with Ford steering: Electric power assist system on my year 2013 Ford Explorer and my car is having troble turning, cutting in out while driving ( like gets hard to turn then back to easy over and over) I contacted Ford about the problem and was told I have to have my VIN number put on the recall list ( what ever that means) and even tho they know its a known issue they cant help me...so plz lead me in the right direction to getting my car on this recall list thanks.

- New Port Richey, FL, USA

The power steering is no longer working. Previous vehicle that are the same make and model have the same problem. No recall was listed for my VIN.

- West Warren, MA, USA

I was leaving the grocery store and the power steering went out on my Explorer. There was a power steering default and the service trac adjustment warning came on as well. I had to manually steer the car home driving less than 25 mph and it happened out of nowhere. I understand there is a recall for 2011-2013 Explorer but apparently mine isn't covered and that is a major issue. This is obviously an issue with the model, not just ones manufactured at the Chicago facility.

- Jacksonville, FL, USA