10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 79,005 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, the steering wheel ceased without warning. The vehicle was towed to courtesy Ford located at 1636 dogwood dr SE, conyers, ga 30013, where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The approximate failure mileage was 178,000.
- Ellenwood, GA, USA
The contact owns a 2013 Ford Explorer. The contact stated that while driving, the vehicle loss power steering assist with the power steering assist warning light illuminated. The contact stated that extra effort was needed to steer the vehicle. The vehicle was taken to autonation Ford ' North canton located at 5900 whipple ave nw, North canton, oh 44720, to be diagnosed. The contact was informed that the steering gear and rack and pinion was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact stated that the vehicle was previously repaired for the same failure on multiple occasions. The failure mileage was 190,000.
- Akron, OH, USA
Car makes bang or clunk sound when turning left.
- Winchester, MA, USA
Transfer case makes a lot of noise I have to replace it. I am electric wreck steering makes a lot of winding noise.
- New York, NY, USA
I need a power steering control module. Recently twice my power steering was stiff. I brought it to my mechanic who said the codes indicated I need a power steering control module. I looked online and I see that Ford recalled the Ford Explorer for this problem, but mine was not recalled according to Ford. I also saw online that Ford knew about the problem and sold the vehicles as is.
- Patchogue, NY, USA
After starting the vehicle I received two warnings, 1) vehicle lane departure warning disabled, followed by 2) power steering assist disabled. It was not possible to steer the vehicle therefore I turned it off, let it sit 15-20 seconds and restarted. Same warnings were received. Turned it off again and let it sit for another 15-20 seconds and then restarted. Warnings did not come on and power steering was restored. Scheduled an appointment with the dealer for the following day and was told that the power steering motor and steering rack required replacement. Vehicle is six months beyond extended warranty but has only 60,000 miles total. Researched this issue and found a recall had been issued for this exact issue (14V286000, Ford 14S06), however the production date of my vehicle fell outside of the manufactured date range for the recall of May 17th, 2010 thru February 28th, 2012. My vehicle was manufactured on April 25th, 2012. I requested that the dealer open a case with Ford and request this repair to be covered, dealer responded that Ford denied the claim. Repair & replacement of steering rack was completed by the dealer. $2,161.79.
- Dunedin, FL, USA
I had a repair done tie-rods and control arms and 2 days later my steering start stiffening they said rack and pinion is bad. So I looked up in Ford they said it was a recall for that year and model some years of that year.
- Chicago, IL, USA
Lost of power steering while driving, coming from an oil changed at the dealership. Was able to pull over into a parking lot, and was able to manage not to get into an accident. This could've been fatal, and Ford need to recall.
- Tracy, CA, USA
This truck is experimenting the power steering system shutdown after sometime of driving and I notice the rack pinion is been replace for new one I took it to the dealer to get the computer updated software and reprogram the steering system but a week later vehicle did same problem and they say that there is not recalls on it even that the vehicle is presenting the problem of the recall and it fall in the year of the recall itself
- Alabaster, AL, USA
The contact owns a 2013 Ford Explorer. The contact stated that while driving at 35-40 mph, the vehicle started to jerk back and forth while making turns in either direction. The vehicle was taken to an independent mechanic to be diagnosed. After test driving the vehicle, the mechanic informed the contact that the power steering pump needed to be replaced. A dealer was not notified of the failure. The contact referenced the failure to NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,000.
- Richland, NY, USA
The contact owns a 2013 Ford Explorer. The contact stated that after having two unknown recalls repaired on the vehicle, the power steering assist warning light illuminated which required additional effort to maneuver the vehicle. The vehicle was not taken to be diagnosed nor repaired. A dealer was not contacted. The manufacturer was contacted and informed of the failure. The contact was referred to NHTSA to file a safety complaint. The failure mileage was 178,000.
- Zachary, LA, USA
While backing out of my garage my power steering stopped working almost causing me to scrape the side of my car on the wall. I had turned the steering wheel, as the car had been left at a slight angle when parked the day before, and could not straighten it out. I had to stop. I turned the car off and started it back up and the steering was working again. I discovered that there was a recall on the 2013 Explorer on models made a few months earlier. Ford is still having the same problem it appears. Then it happened again a few days later but I was stationary in a parking lot. An error message appeared on my dash board that time. I don't recall seeing an error message when it happened while backing up in my garage. The problem also happened when my wife was in a parking lot a few days later. So a total of 3 incidences of failure.
- Orange Park, FL, USA
My 2013 Ford Explorer. I'm experiencing a lot problems when I doing turns left/right steering is very hard sometimes and it makes me very nervous I feel like I will crash the vehicle one if this days.
- Gardner, MA, USA
The vehicle has intermittent power steering faults which cause the vehicle to be difficult to maneuver especially at low speeds
- Union, OH, USA
Power steering assist light illuminates and the vehicle loses the ability to steer. I almost ran into the curb before I forcefully turned the wheel to miss it. I was traveling around 5mph as I had just started it.
- Bristow, VA, USA
The power steering rack and eps shuts down and I have no power steering while driving. We have replaced the steering rack and had the eps reset twice and it still pops up the sensor for the eps and shuts my power steering down. I've almost crashed my vehicle twice and had it towed 3 times because of this.
- Ridgely, MD, USA
The power steering just stopped working my vehicle is a 2013 but it only has 68800 miles
- Plymouth, WI, USA
Starting the car from park causes an error to display stating power steering assist fault and the loss of power steering for the vehicle.
- College Park, GA, USA
The contact owns a 2013 Ford Explorer. The contact stated that while driving at approximately 15 mph, the power steering ceased with the power steering assist warning light illuminated. The contact stated that the vehicle became difficult to maneuver. The contact was concerned that a crash could occur while the vehicle was in manual steering mode. The vehicle was not taken to be diagnosed nor repaired. Pauli Ford located at 2380 old U.S. 27, St johns, mi 48879, (989) 224-6711, was contacted by phone. The contact was informed that the vehicle was not subjected to a recall. The contact was also informed that the failure may be due to the steering gear or a steering module failure. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V286000 (steering). The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 151,854.
- Ithaca, MI, USA
- Riyadh, AL, USA