The contact owns a 2013 Ford Explorer. The contact stated that at vehicle start-up, the service power steering warning light illuminated intermittently. The contact stated that while driving 35 mph, the steering ceased with the lane shift assist warning light illuminated. The contact maneuvered the vehicle to the shoulder of the roadway. The vehicle was turned off and restarted however, the service power steering warning light illuminated for several seconds and then disappeared. The contact drove the vehicle to the residence in manual steering mode. The vehicle was not taken to be diagnosed nor repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under NHTSA campaign number: 14V286000 (steering) by the previous owner. The failure mileage was approximately 145,000.

- Chesterfield, VA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle loss power steering functionality with the traction control and power steering assist warning lights illuminated. The contact exited the high way, pulled into a service station and the power steering ceased. The vehicle was restarted however, the power steering assist failure persisted. The vehicle was towed to the residence. Koons Ford of baltimore (6970 security blvd, woodlawn, md 21244, (410) 298-3800), was contacted and informed of the failure. The dealer notified the contact that the VIN was not subjected to a recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.

- Baltimore, MD, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel ceased with the power steering assist warning light illuminated. The vehicle was turned off and restarted and operated as designed. The vehicle was taken to an independent mechanic to be repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The manufacturer suggested having the vehicle towed to an authorized dealer to be diagnosed. The vehicle was towed to norm reeves Ford superstore (18900 studebaker rd, cerritos, ca 90703) where she was informed that there were no recalls on the vehicle. The dealer stated that they would advocate on her behalf with the manufacturer to see if the manufacturer would offer financial assistance for the repair. The contact was later notified that the manufacturer declined to offer financial assistance. The contact had linked the failure to NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The vehicle was not repaired. The failure mileage was approximately 170,000.

- Long Beach, CA, USA

On 6-27/20, my Explorer suddenly lost power steering and the dash said "power steering assist failure". took it to the dealer for diagnostic. Researched online the issue and noticed that 2011-2013 Ford Explorer were recalled for power assist steering issues (recall#14V286000/14S06) the dealer said my VIN is not included in the recall. Called Ford customer service (case# [xxx]) to see if I could get some assistance, she researched and said my only option was to have the repair done and in the event that Ford includes in my VIN at a later date, then I would get reimbursed. Suddenly losing power steering is a safety issues and my vehicle displays the same problems as the recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Columbia, MO, USA

At approx 184K miles the steering started making a grinding/ howling sound when turning at idle or driving, also around 55mph while making a left hand or right hand turn the steering wheel will catch and act like it gets stuck briefly almost like it stopped steering. Which was extremely scary no dash lights popped up no warning just happened out of no where it's hard to explain threw typing. If you turned it would not correct itself it would stay turning.

- Mosheim, TN, USA

While driving on interstate, my wife heard a lot of chimes then " power steering assist fault" was displayed. Vehicle lost all power steering and it was very dangerous. Once she turned motor off and restarted, the power steering was back to normal. It has since happened multiple times. This is extremely dangerous!! there should be a recall for my VIN..! please help!!!

- Sacramento, CA, USA

When turning vehicle the steering is "sticky". steering makes rubbing and grinding noise when turning wheel. Steering wheel and tires do not return to null position when turning. Have to turn wheel to make turn and then apply pressure to turn wheel back to straight position. This happens when in motion or stationary. First experienced on freeway at 60 mph. Was able to exit freeway safely.

- Mukilteo, WA, USA

A recall for the rear toe link was issued. I have never been contacted by Ford or any other entity to have it fixed.

- Bruceton, TN, USA

The contact owns a 2013 Ford Explorer. The contact stated that start-up, the power steering assist warning light illuminated and the steering became difficult to maneuver. The contact drove the vehicle to covert Ford Inc (11514 research blvd, austin, tx 78759) where the vehicle was diagnosed with power steering failure. The VIN was not included in NHTSA campaign number: 14V286000(steering). The vehicle was not repaired. The manufacturer was also notified of the failure. The contact sought financial assistance from the manufacturer to repair the vehicle however, the manufacturer provided no assistance. The approximate failure mileage was 104,000.

- Liberty Hill, TX, USA

Hello Ford team, I have an issue with power steering for my Ford Explorer 2013 model. Sometimes a message related to "power steering fault" is displayed on the screen. While searching, I can see that there has been a recall for this issue of 2013 Ford Explorer. But I am not able to see such recall information in my list. Can you kindly include this recall for my car. The details of recall are as: #14V286000. Although it happend many times, but I was not able to click a picture of my dashboard.

- Riyadh, AL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an unknown speed, the steering wheel ceased without warning. The vehicle was towed to courtesy Ford located at 1636 dogwood dr SE, conyers, ga 30013, where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 14V286000 (steering). The approximate failure mileage was 178,000.

- Ellenwood, GA, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving, the vehicle loss power steering assist with the power steering assist warning light illuminated. The contact stated that extra effort was needed to steer the vehicle. The vehicle was taken to autonation Ford ' North canton located at 5900 whipple ave nw, North canton, oh 44720, to be diagnosed. The contact was informed that the steering gear and rack and pinion was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact stated that the vehicle was previously repaired for the same failure on multiple occasions. The failure mileage was 190,000.

- Akron, OH, USA

Car makes bang or clunk sound when turning left.

- Winchester, MA, USA

Transfer case makes a lot of noise I have to replace it. I am electric wreck steering makes a lot of winding noise.

- New York, NY, USA

I need a power steering control module. Recently twice my power steering was stiff. I brought it to my mechanic who said the codes indicated I need a power steering control module. I looked online and I see that Ford recalled the Ford Explorer for this problem, but mine was not recalled according to Ford. I also saw online that Ford knew about the problem and sold the vehicles as is.

- Patchogue, NY, USA

After starting the vehicle I received two warnings, 1) vehicle lane departure warning disabled, followed by 2) power steering assist disabled. It was not possible to steer the vehicle therefore I turned it off, let it sit 15-20 seconds and restarted. Same warnings were received. Turned it off again and let it sit for another 15-20 seconds and then restarted. Warnings did not come on and power steering was restored. Scheduled an appointment with the dealer for the following day and was told that the power steering motor and steering rack required replacement. Vehicle is six months beyond extended warranty but has only 60,000 miles total. Researched this issue and found a recall had been issued for this exact issue (14V286000, Ford 14S06), however the production date of my vehicle fell outside of the manufactured date range for the recall of May 17th, 2010 thru February 28th, 2012. My vehicle was manufactured on April 25th, 2012. I requested that the dealer open a case with Ford and request this repair to be covered, dealer responded that Ford denied the claim. Repair & replacement of steering rack was completed by the dealer. $2,161.79.

- Dunedin, FL, USA

I had a repair done tie-rods and control arms and 2 days later my steering start stiffening they said rack and pinion is bad. So I looked up in Ford they said it was a recall for that year and model some years of that year.

- Chicago, IL, USA

Lost of power steering while driving, coming from an oil changed at the dealership. Was able to pull over into a parking lot, and was able to manage not to get into an accident. This could've been fatal, and Ford need to recall.

- Tracy, CA, USA

This truck is experimenting the power steering system shutdown after sometime of driving and I notice the rack pinion is been replace for new one I took it to the dealer to get the computer updated software and reprogram the steering system but a week later vehicle did same problem and they say that there is not recalls on it even that the vehicle is presenting the problem of the recall and it fall in the year of the recall itself

- Alabaster, AL, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 35-40 mph, the vehicle started to jerk back and forth while making turns in either direction. The vehicle was taken to an independent mechanic to be diagnosed. After test driving the vehicle, the mechanic informed the contact that the power steering pump needed to be replaced. A dealer was not notified of the failure. The contact referenced the failure to NHTSA campaign number: 14V286000 (steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,000.

- Richland, NY, USA