While driving 70mph with my kids in the car the power assist light came on. I lost all control of the power steering. Luckily I was able to drive to a safe spot using much strength to do so. 2013 Ford Explorer 74,700 miles.

- Garden City, MI, USA

My steering wheel is loose not sure if it has something to do with a recall with the power steering or not.

- Ulysses, KS, USA

The contact owns a 2013 Ford Explorer. While operating the vehicle, the steering wheel suddenly seized and could not be turned in either direction. The failure only occurred while making a right turn. During the failure, the message 'power steering error' was displayed. After turning the vehicle off and on, it resumed normal operation. Canton all star Ford (17849 1-20, canton, tx) and the manufacturer were notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 45,000.

- Wills Point, TX, USA

The power steering went completely out. Steering wheel locked up & the turn signal & wipers wouldn't work. At first, I could turn the vehicle off & it would reset but it started happening more often at a low speed or when I would put the vehicle in reverse. It went completely out in August 2019. My particular 2013 Ford explored didn't have a recall for this & it cost $2,300 to fix.

- Sumrall, MS, USA

Electric power steering stopped working and restarted several times while driving on multiple occasions in city and highway turning and going straight forward and now has stopped working completely

- Guyton, GA, USA

Steering went out while driving making a right turn. Power assist light came up when power steering gave out.

- Whittier, CA, USA

Received a message on my dashboard " power assist fault", the steering was stiff and could not turn. Turn off the car for 10 minutes and the steering was functioning ok. Later in the afternoon, I was about to hit the gas pump as my steering went stiff again. Now am scared that this may cause accident

- Mebane, NC, USA

Just today I viewed online to check for any recalls due to my passenger side heat not working....by viewing online I was notified of a recall that should have been fixed on my vehicle that I was not notified about, and was wanting to get this issue fixed as soon as possible. The issue is it states the last date to fix was in August.

- Snook, TX, USA

Steering recall 14S06, my car, was manufactured 14 March 2012, ,, there is a recall that included the exact same issue including the advancetrac and service power steering soon problem on Explorer manufactured at the same plant until 28 February 2012, ,,,, I get there has to be a line but they are unwilling to accomodate a faitful customer. Looking through the rest of nhsta there are extensions of the electric assist reprogramming to correct the advancetrac computer problem til 2023 however only if the Explorer was under the 28 February 2012 original recall. Again my car came off the line, 14 March 2012. I have gotten nowhere with the customer service 800 number except were sorry you are experiencing the same exact symptoms as the cars manufactured two weeks prior to yours in the same plant, but we have to draw the line somewhere and the problem is probably related to something else. The dealer has some resources to work with you but you need to speak to them. Mean time I have not heard from the local customer service rep ed, this case was opened last week and the vehicle is sitting in my driveway hoping to hear positive news about the computer issue after spending tmy own $1200 to replace a part that should have clearly been covered in this recall 14S06 I cannot drive it since I got it into my driveway with those two messages (both advancetrac and service power steering soon) in the dic, ,, I got home and shut off restarted, no steering, I reparked it in the driveway with "zero assist" I assume it will need to be towed to the next location.

- Miami, FL, USA

I loss power on steering wheel while I was driven. Steering wheel shut down I was lucky that power came back I replace the steering wheel but they didn't tell me what was wrong with it. I'm scare driven the SUV

- Allentown, PA, USA

The contact owns a 2013 Ford Explorer. While driving 65 mph, the steering, traction control, and ABS warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering assist was faulty and replaced. The vehicle was then taken to tomball Ford (22702 tomball pkwy, tomball, tx 77375, (281) 378-3160), but was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V286000 (steering). The manufacturer was made aware of the failure. The failure mileage was approximately 76,100.

- Houston, TX, USA

The contact owns a 2013 Ford Explorer. While driving 40 mph, the steering wheel became difficult to turn and an unknown warning indicator illuminated. The contact was able to drive home and associated the failure with NHTSA campaign number: 14V286000 (steering). The vehicle was taken to two different independent mechanics who stated that the steering control module and the rack and pinion unit needed to be replaced. The vehicle was taken to jack madden Ford (located at 825 boston-providence turnpike, norwood, MA 02062, (781) 207-9009) where it was diagnosed that the steering control module and rack and pinion unit needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 90,000.

- West Roxbury, MA, USA

Upon starting vehicle in driveway, experienced intermittant power steering failure also showing stability control error. Vehicle is 2013 Explorer with 95K miles. Turning vehicle off and restarting seems to correct the issue for now. Researced and saw recall 14V286000 for same reported issues, but seems that my VIN does not fall within the designated vehicles.

- Ayden, NC, USA

Suspension toe link

- Earlysville, VA, USA

Occasionally the power steering assist failure light would come on. I could kill the engine and restart it and it would return to working. However now the warning light is on and won't go off. The power steering will not work at all.

- Colcord, OK, USA

Steering wheel locked up twice in 2 days when started and displayed a warning "power steering assist default". the car had to be restarted. This is a serious problem that Ford refuses to fix on our VIN.

- Mckinney, TX, USA

With the car parked overnight, I started the vehicle and put the transmission into reverse to exit my driveway. There was a loss of power steering. "power steering assist fault" alert on dashboard. Drove it for about 250 meters with no power steering, stopped, powered off the vehicle, started it back up, still had limited power steering, and additional alerts including "service advance trac" with ESC off lights. Drove for a about 100 meters and power steering assist resumed. This has happened previously with another driver, so it isn't an isolated incident.

- Chico, CA, USA

Failure of electronic power steering system. I had turned my car on and the fault happened immediately. Previously when this would occur I would restart my car and the error would resolve. This time this did not clear the error.

- San Antonio, TX, USA

The power steering has failed and is reporting error power assist system failure. The stability control os also reporting an error. The behavior is the same as is described in recall# 14V286000, but the VIN check doesn't include my vehicle in the recall even though I have the same model vehicle that is the subject of the recall. I have seen reports by others reporting the same issue and are also finding their vins are also not included in the recall. Intermittently I used to get the power assist system failure message when I would first start the car, but after turning the car off and then on again everything would be fine. However, a few days ago the system failed permanently. Fortunately it occurred while tue car was stationary, in my driveway. I'm taking car to dealer for repair tomorrow, however, I'm expected the repair to cost around $2000. I dont understand why such a critical part can have such catastrophic failure when the car is only 6 years old and only has 116,000 miles on it. I have owned cars with over 200,000 miles that did require complete replacement of the steering system.

- Coral Gables, FL, USA

Steering locks up while driving have to slowly put on brakes to stop shut motor off and restart vehicle. Sometimes when you get in and start vehicle, steering will not unlock when vehicle is started but will move forward and backwards with steering locked have to turn key off and restart vehicle to unlock steering. Sometimes steering unlocked up in cold weather and have to turn on engine and floor heat for 45 minutes to unlock steering. After several times of steering locking up without error message on dash now error messages hill descent control fault and service advanced traction are flashing on dash. This has been happening for about two weeks between 10/29/2019 and 11/12/2019

- Mount Morris, MI, USA