10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 79,005 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Explorer. While driving 30 mph, the contact heard an abnormal noise coming from the steering column. Seconds later, the steering wheel seized and all the warning indicators illuminated on the instrument panel. The contact had to turn the vehicle off and on in order for it to resume normal operation. The contact took the vehicle to an independent mechanic where it was diagnosed that the steering wheel needed to be replaced. The contact then took the vehicle to anderson Ford (124 S sangamon ave, gibson city, il 60936, (217)784-4119) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 76,200.
- Gibsons, IL, USA
I SHOW FORD HAS A RECALL #14V286000 DATED 5/29/14 FOR STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE. MY VEHICLE HAS HAD THE STEERING ASSIST FAIL TWICE WHILE I'VE BEEN DRIVING AND THIS RECALL DOES NOT SHOW UP UNDER MY VIN. I FIND IT IRONIC THAT THE SAME YEAR, MAKE, MODEL VEHICLE HAS THIS RECALL ISSUED, AND THE FAILURE HAS HAPPENED TO ME TWICE, YET THERE IS NO RECALL FOR MY SPECIFIC VIN. I JUST SPENT $1,700 AT NORTH COUNTY FORD IN VISTA CA TO HAVE THIS PROBLEM FIXED, THE PARTS ALONE WERE $1,350. I ASK THAT THE NHTSA LOOK INTO THIS RECALL FURTHER AND ASSES WHETHER THERE WERE VEHICLES MISSED IN THIS RECALL. I'D BE HAPPY TO SPEAK WITH SOMEONE FURTHER. I CAN BE REACHED VIA CELL PHONE [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Oceanside, CA, USA
The contact owns a 2013 Ford Explorer. While driving at any speed, the steering wheel could not be turned. When the vehicle was turned off and restarted in a short amount of time, the steering operated normally. Other times, the vehicle was unable to be driven and the power steering warning indicator illuminated. The vehicle was taken to upper marlboro Ford (5701 crain hwy, upper marlboro, md 20772, (301) 627-5600) where the mechanic attempted to service the vehicle; however, the contact declined due to the repair cost. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 120,000.
- Upper Marlboro, MD, USA
The contact owns a 2013 Ford Explorer. While driving low speeds, the steering wheel seized and an unknown warning indicator illuminated. The vehicle was taken to an independent mechanic where the contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure. The failure mileage was 62,420. Consumer stated a mechanic had to remove and replace rack & pinion assembly.
- Williston Park, NY, USA
Driving power steering light came on almost crashed could not turn wheel. Called Ford said not covered under recall but all other Ford are don't have a lot of miles this need to be covered under the power steering recall
- Louisville, KY, USA
Issue already reported.see NHTSA ld.number 11174395.vehicle is AWD. Clunking noise coming from front axil area only. Current milage86644.
- Kingman, AZ, USA
The contact owns a 2013 Ford Explorer. While attempting to drive the vehicle, the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer. The contact stated that the vehicle's computer software was previously updated at blake utter Ford (215 us-75, denison, tx 75020, (800) 481-9321). The manufacturer informed the contact that the VIN was not included in a recall and did not offer further assistance. The approximate failure mileage was 70,000.
- Little Elm, TX, USA
Power steering turned off while driving down the road! and then the whole car died
- Vassar, MI, USA
Started to make a weird noise while turning/steering, then started to feel tight or jerk when trying to steer, especially at lower speeds. Brought to Ford and was told the steering rack needs to be replaced, and of course extended warranty will not cover it. It would be around $2,000 to replace. Researched that a lot of Explorer have this same problem but only a certain amount made the recall list. Will not drive until can afford to fix because it feels unsafe especially when there are children in the vehicle.
- Bellingham, WA, USA
While driving on us highway 190 East, I lost full control of my steering without any warnings (lost of power steering). I was able to maintain proper control of the vehicle, since I was operating the vehicle at low speed (35mph) as I was slowing to make right turn off of highway onto a parish roadway when the steering had failed.
- Ragley, LA, USA
The contact owns a 2013 Ford Explorer. While operating the vehicle, the power steering malfunctioned and the steering wheel could not be turned in either direction. After restarting the engine, the vehicle operated normally. The failure was not diagnosed or repaired. The manufacturer was notified of the failure. The local dealer was not notified. The failure mileage was 100,000.
- Mounds View, MN, USA
The vehicle steering assist is not functioning. Can't drive the vehicle due to no power steering. Unsafe to drive.
- Cranfills Gap, TX, USA
Electronic power steering assist failed. Caution lights came on 2 miles from the house. After parking the system failed completely.
- Ft Rucker, AL, USA
Like recall number 14S06, my Explorer power steering assist is intermittent and will sometimes will not work at all. I've checked with a local dealer and they say that it is not a recall under our VIN. This vehicle lost power steering while my wife was driving with both of our young children in the car.
- Liberty, NC, USA
The contact owns a 2013 Ford Explorer. While driving 10 mph, the steering wheel seized without warning. The contact had to turn off and restart the vehicle for it to operate normally. The failure recurred while the trac control malfunction warning indicator was illuminated. The vehicle was taken to premier Ford Inc (5001 glenwood rd, brooklyn, NY 11234, (888) 381-4515) where it was diagnosed that the steering column and the rack and pinion needed to be repaired. The vehicle was not repaired. The manufacturer was notified and informed the contact that the VIN was not included in NHTSA campaign number: 14V286000 (steering). The approximate failure mileage was 78,000.
- North Baldwin, NY, USA
Total loss of power steering while driving. The steering is making a whining and grinding noise.
- Harrison, OH, USA
I am experiencing lack of power steering especially at lower speeds and cannot control my steering. I noticed there was a recall for this issues but my VIN no. Is not associated with it so I am being refused help.
- Haverhill, MA, USA
Was driving the vehicle when power steering was lost. Caused a sharp pull to the right, and nearly crashed, I was going slow enough I had time to stop before impact. Several warnings came in the screen such as power steering assist fault.
- Salem, MO, USA
Sudden power steering loss while in motion on a city street. Need to replace the rack.
- Saratoga Springs, NY, USA
- Ladson, SC, USA