The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-Pillar trims had fractured and had partially separated from the vehicle. Additionally, the contact stated that cold air was entering the vehicle through the windshield, causing the interior of the windshield to become frozen. The vehicle was taken to the dealer, where it was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000. VIN tool confirms parts not available.

- Brownsburg, IN, USA

The contact owns a 2013 Ford Explorer. The contact stated that while driving at 25 MPH during rainy weather conditions, the rain started to enter through the windshield. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and confirmed that the recall parts were not yet available. The failure mileage was unknown. VIN tool confirms parts not available.

- San Manuel, AZ, USA

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was shifted into reverse(R), and driving at approximately 2 MPH, the rear-view camera image failed to remain operational. The contact stated that the "Rear-view camera Unavailable - See Dealer" and a yellow triangle with an exclamation point was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the backup camera needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V575000 (Visibility). The failure mileage was 70,693.

- Fullerton, CA, USA