The contact owns a 2014 Ford Explorer. The contact stated while accelerating at slower speeds, the vehicle hesitated while shifting gear. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the power transfer unit (PTU) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall related to the failure. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 93,000.

- Hilliard, OH, USA

The contact owns a 2014 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound, and then there was smoke coming from the rear of the vehicle and underneath the hood. The vehicle was towed to the dealer where it was diagnosed that the transfer case connected to the transmission was fractured. The dealer informed the contact that the transfer case and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 107,361.

- East Bridgewater, MA, USA