Electric flickering occasionally smells like something burning. No warnings alerted. Interior lights/radio dim or go off or flash. Transmission problems, jerking, loss of power Cabin fills with exhaust fumes especially when stopped Unknown occurrence dates has been happening for at least 2yrs

- Ruther Glen, VA, USA

While operating my vehicle at approximately 40 mph, I experienced partial loss of steering (hard steering) making the vehicle difficult to control. The partial loss of steering experienced put myself and the safety of others in my vehicle at the and on the roadway at risk for a crash. I immediately took the vehicle into a repair shop to have it inspected to ascertain what the issue was. Upon completion of the inspection, it was determined that the rack and pinion failed and needed to replaced. Prior to the loss of steering, I DID NOT receive any warning indications on my dash about steering issues or steering failures.

- New York, NY, USA

Re: 2014 Ford Explorer VIN: [XXX] I am writing to you with a problem with the Ford vehicle described above.. The two problems I am having seem to have been programmed into the onboard computer to fail after a certain time or mileage. I will address each problem individually starting with the most hazardous one first. The onboard navigation system utilizes a SD card program that becomes outdated as time passes. I have received numerous mailing from Ford notifying me that the original navigation system is outdated and that I should update to a current one at a cost to me of $149. The original system works fine for me and I felt no need to upgrade until the system began getting interrupted by prompts to update (see FIGURE 1 below). When the prompt appears the navigation system is no longer operational. The most recent of these interruptions became a serious and hazardous situation. I was driving on the interstate nearing an interchange to switch to a different highway. I was relying on the navigation system to direct me to the correct exit and this is when the prompt appeared. The navigation system was now useless and will only resume normal operation if the vehicle is shut off and restarted. You don-??t do this at 70+ mph! My only option was to use my phone which meant I had to program it and while driving this is dangerous. I feel Ford was being irresponsible by programming the prompts into the onboard computer that disable the navigation system in return for the sale of an updated SD card. Ford was profit motivated in this programmed failure. FIGURE 1 IMG_1978.JPG 75.5kB INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Kingston, TN, USA

The contact owns a 2014 Ford Explorer. The contact stated that whenever rained, water would leak into the vehicle through the moon roof. The water then leaked into the moon roof motor causing it to become inoperable. The vehicle was taken to the dealer and diagnosed that the moon roof front drains were clogged. The moon roof motor was replaced. The manufacturer was not made aware of the failure. The failure mileage was 49,000.

- Royal Oak, MI, USA

Airbag light keeps coming on due to faulty wiring, costs 600 to repair. This is second Ford car with this same issue. I was told problem was in back seats. No one ever uses back seats.

- Perkasie, PA, USA

Why has there not been an updated recall on the 2014 Explorer on losing its power steering" I just turned my vehicle on to autonation Ford in burleson, tx to get the rear tow link recall repaired and the associate told me the power steering was not a cause in the recall and that it was something we would have to pay to have fixed. This is not happening due to failure to maintenance or due to lack of taking care of the vehicle. This is a manufacturing issue and the history proves it! there was a recall on the 2011-2013 model for this but now that it is continuing, it is now the owners responsibility" this effects the driving and is extremely dangerous. You have low turning radius, it disengages all the advanced driving modes, it also effects the blinkers. You have to hold the blinker down for it to stay on, you cant just click the lever and it stays in the blinking mode like it is supposed too. If you put cruise control on, the steering can lock up and you literally have to jerk it to get it out out and be able to turn or even swerve. Ford needs to take care of this because you can see by all the complaints and history or reoccurrence, this is a manufacturing defect and not a owner issue. If Ford does not take care of this issue for us and even the thought of it being a chargeable service, I will have no choice but to this to a higher demand to get help and to bring this to the attention to the ones that need act. This is unsafe to me and my family as well as all the other Explorer owners. The manufacturing defect needs to be fixed or offer some sort of solution for the safety of this vehicle.

- Alvarado, TX, USA

The contact owns a 2014 Ford Explorer. The contact stated that the doors failed to lock. The contact stated that the door ajar warning light was illuminated. The vehicle was taken to local dealer ray price stroud Ford (6320 us-209 suite B, stroudsburg, pa 18360, (570) 402-2222) to be diagnosed. The contact was informed that an unknown part needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.

- Stroudsburg, PA, USA

While driving on the highway my 2014 Explorer alerted me in the driver information section located to the left of the odometer that my 'steering loss stop safety' was unavailable. In addition to this, it displayed, 'service advancetrac' and 'collison warning not available'. moments later my steering locked up and I was unable to turn or control the wheel. We sat stranded, with our three children on the side of the highway for hours until help could come. While operating my vehicle at 70 mph, I lost complete control of my steering making this extremely unsafe for my family and I, and the drivers surrounding us. After some discussion with our mechanic, we believe it could be the steering angle sensor, yaw rate sensor or anything directly related to steering and/or traction control. My car was taken to a local Ford dealership and is awaiting a repair quote.

- Saginaw, MI, USA

Backup camera not working. It goes black and states "camera unavailable. Contact your dealership." This happens anytime when in reverse.

- Deforest, WI, USA

Rear camera goes black intermittently in our 2014 Ford. While we are backing out of a parking place or out of our driveway it may start as expected but then before we are finished reversing it just goes to a black screen. Other times when we put the car in reverse, the rear camera does not engage at all.

- Herndon, VA, USA

The contact owns a 2014 Ford Explorer. The contact stated while driving 40 mph, the steering wheel became difficult to turn. The contact stated that the steering assist failure and service advance track warning lights were illuminated. The vehicle was driven to her residence. The vehicle was taken to local dealer randy wise Ford Inc. Located at 968 S. ortonville rd, ortonville, mi 48462, (248) 627-3730, to be diagnosed. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V286000 (steering), however the VIN was not included. The manufacturer had not been informed of failure. The failure mileage was 127,300.

- Ortonville, MI, USA

The drivers side door does not 'close' properly, the 'door ajar' sign is consistently on even though the actual door is closed. When you get in/out of the car, you have to shut the door multiple times for it to recognize the door is closed. Many times I have to slam it so hard, I'm afraid I'll break the door. The car doors won't lock, cause it doesn't recognize that the door is 'closed'.the keyless entry alarm will randomly go off, while we're in the house, cause the car all the sudden says the 'door is ajar'. this can be hazardous as I drive as the doors won't lock and we have young children in the car. This also eats away at the battery life, cause the car electrical system is on (interior dome lights, electrical radio panel) since the door is considered open (with the door ajar sign). This has been ongoing for about 6-9 months now.

- Aldie, VA, USA

While driving approximately 15 mph and negotiating a turn the power steering stopped work and quit assisting in turning the vehicle. Thankfully I was driving and was strong enough to right the vehicle and avoid leaving the road. Might have been a different story for my wife. Took it to local Ford dealer and they claim the power steering gear needs replaced and that this model/year doesn't qualify for any steering related recalls. After some research I found that 2011-2013 explirers have a power steering assist recall. Multiple shops claim that this a very common problem with these newer Ford. At the tune of 2700 bucks for parts and labor I am hoping a recall can happen because this is clearly a manufacturer's issue with these gears.

- Salem, IL, USA

The contact owns a 2014 Ford Explorer. The contact stated that the back up camera periodically blacked out. The contact stated that the failure occurred for at least six months. The vehicle was taken to newins bay shore Ford (219 w main St, bay shore, NY 11706), but was not diagnosed because there was a fee. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 53,000. Consumer stated I bought this because I can only turn my neck a limited amount and really liked the camera for backing up. At any time in the middle of a backed the camera will go blank leaving me standed, I have contacted Ford headquarters.

- Bay Shore, NY, USA

The apin (navigation/display) system on this vehicle constantly blanks out so you loose all saftey information. Gps constantly goes off course meaning your driving down a road and it has you floating off to the side of the road half a mile away and 1/3 mile behind or ahead of your location. This causes numerous re-routes including those that might not be safe to conduct. The heads up display system constantly blanks out and resets loosing all saftey information, sometimes it stays blank a long time. Ford had extended the warranty for apin system they know is faulty to 5 years I took my vehicle into service both under warranty I paid deductible for as well as in 2018 to have it repaired; they applied the same updates over and over and refused to replace the faulty apin system. Ford now refuses to assist and I feel this is major saftey concern, not only does the product just not function properly but I feel are major saftey concerns when the displays all blank out and reset or do not come back on... this occurs while driving. Ford refuses to fix the problem and allowed the extended warranty they offered to lapse so that they could wash their hands of it. I feel this faulting system could result into a crash of some kind by distracting the driver when blanking out; rerouting improperly onto roads that do not exist. And so on.. this is constantly happening and sometimes it wont happen but a few months a part and other times it will happen several times a day with in each other.

- Garrison, TX, USA

When my car idles for 3-5 minutes, dash board starts dinging and all sensors light up. Cold air turns into hot hair, gages stop working, if I turn off the car the car won't start back up until 15-20 minutes later. This happens more in the summer time then winter. So far this month- July it's happened 5 times.

- Hoschton, GA, USA

The contact owns a 2014 Ford Explorer. The contact stated that the steering wheel would sporadically tighten and the "steering assist fault" and "check charging system" indicators illuminated. An independent mechanic referred the contact to brandon Ford (9090 E adamo dr, tampa, fl 33619, (813) 246-3673) where it was diagnosed that a new alternator was needed. The contact had the vehicle towed to an independent mechanic for a second opinion. The mechanic replaced the alternator. The failure recurred and the contact called the dealer who informed her that the alternator should have been replaced with one from the manufacturer. The vehicle was not repaired again. The contact was concerned that the dealer was recommending a higher repair bill. The manufacturer was not notified. The failure mileage was 100,000.

- Ruskin, FL, USA

Driver visor mirror and buttons for garage door opener failed to function in 2018. Dealer replaced the visor. First week of may of 2019 visor mirror and garage door buttons are on the replacement visor are not functioning. Also the lights on the side mirrors that inform you that another vehicle is approaching work only occasionally. The vehicle is parked in the garage. The other visor mirror is function correctly.

- Goodlettsville, TN, USA

The contact owns a 2014 Ford Explorer. While driving various speeds, the air bag warning indicator illuminated continuously. The vehicle was taken to bill alexander Ford Lincoln Mercury (801 E 32nd St, yuma, AZ 85365) where it was diagnosed that the connector under the front driver and passenger seats were faulty and needed to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Yuma, AZ, USA

When driving in heavy rain or snow, I get a warning on my dash saying low battery mode, and then I lose all functions, including power steering, collision warning, lights on my dash and display. It has happened numerous times. Everytime it rains or snows I suffer with this issue.

- Waldorf, MD, USA