10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
11 / 1
Average Mileage:
30,829 miles

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« Read the previous 20 complaints

problem #156

Aug 072017

Explorer

  • 22,500 miles
When accellerating cabin smells the exhaust. Also when fan is on and the vent is open recently started to smell propane gas inside the car. Making us, my wife, kids 13 and 17 years old to feel nauseous, dizziness and headache. Feeling like throwing up. It started a few days after we purchased the SUV on mid August 2017. We also had the same truck we bought in 2014 Explorer base model, but it only has the exhaust fume smell not as bad as the new one we have 2014 Explorer XLT propane smell is very bad..

- Valley Village, CA, USA

problem #155

Dec 262016

Explorer

  • 68,000 miles
Purchased 2 yr old Explorer-certified-and immediately started having headaches, getting sleepy during hour commute to and from work. When car accelerates on highway the smell of fumes enters the cabin. After online research we realized that Ford acknowledged a factory defect in the exhaust system of their Explorer that leaks exhaust fumes and carbon monoxide (can be lethal) into the cabin. They also have a bulletin that states "carbon monoxide and other exhaust fumes entering the cabin are neither harmful nor deadly". really?! I guess we're all wasting our money on co monitors for our homes. And the several cops driving Explorer, passing out and crashing from the co-some of whom were nearly killed-were in no danger either. Wonder why austin, Texas and a few other cities have pulled their entire fleet of Explorer. I had to fight the local dealership to get them to pay for "repairs"---two different occasions. The first was a patch job which I fully expected, as well as a return trip to repair a month later. Not convenient as it's an hour away in la traffic. First "repair" took over 3 weeks and they continually wanted me to return the rental car as it was costing them---I told them I would be glad to return it as soon as the car was fixed. They tried their best to get me to pay for each repair, which I refused as I purchased a certified-supposedly safe-vehicle which Ford acknowledged had a known factory defect. Same story with 2nd repair which took 10 days where they supposedly replaced the entire exhaust system. I have my doubts though as we have the same muffler and exhaust pipe which I would assume was part of the exhaust system. So far we don't smell any fumes in the cabin---what's scary though is that co has no odor so we're getting a co monitor for the cabin.

- Castaic, CA, USA

problem #154

Sep 162017

Explorer

  • 49,000 miles
Has a strong exhaust smell during acceleration. I just purchased this vehicle used from a Ford dealer. It is a weekend as I write this and I will notify the dealer as well.

- Daphne, AL, USA

problem #153

Sep 012014

Explorer

  • 100,000 miles
While stopped with air conditioning on the cabin of the vehicle fills with exhaust fumes. This makes my family and me sick, feeling nauseous with headaches. As a single mother I use my vehicle not only to get my family around but also as my livelihood. I am a lyft driver and this negatively affects my ratings from my customers who can smell the fumes.

- Jackson, NJ, USA

problem #152

Sep 012017

Explorer

  • miles
I have experience exhaust coming into the cabin of both Ford Explorer I've owned( 2012 and 2014). The exhaust enters the cabin section through the air condition vents. When passing another vehicle and or when the passing gear is engaged and returning to normal speed the exhaust enters the cabin. I complained to the dealership back on 2012 and nothing was said or done. When normal driving occurs I don't experience the leak. When I experience the exhaust leak I let all windows down to air out the cabin.

- Springfield, VA, USA

problem #151

May 012017

Explorer

  • 40,000 miles
Fumes in the car and even after taking it to the dealership it still has not fixxed the issue they have put new rear vents in and added more under coating

- Roseburg, OR, USA

problem #150

Jan 012015

Explorer

  • miles
Awful odor coming into the car - smells like exhaust or something rotten. I get terrible headaches and will get sleepy while driving. Found myself bobbing my head almost falling asleep. The headaches will last after I stop driving the car. Been going on for close to 2 years. Mainly happens on highway driving (which I drive 270 everyday to work).

- Walkersville, MD, USA

problem #149

Sep 042017

Explorer

  • 56,000 miles
Car fills with fumes and strong "sulfur" order when excelling on on upgrade climb.

- Pontevedra Beach, FL, USA

problem #148

Sep 012017

Explorer

  • miles
Faulty door ajar assembly. Does not recognize when the door is closed. Also loses connection while car is off and the door is closed, triggers the alarm to go off. Apparently this is happening on several models and years.

- Indian Trail, NC, USA

problem #147

Aug 242017

Explorer

  • 65,000 miles
I have owned a 2014 Ford Explorer for a year now. When I purchased it, it had 40,000 miles on it so, out of the manufacturers warranty period. Now, every time I get on the interstate or try to pass a slower moving vehicle. There is a strong smell of exhaust that enters the cabin of the SUV which results in me getting a headache and my son complaining of his nose burning. I scheduled and took the car in the mullinax Ford here in mobile, al where they charged me $99 to run test on the vehicle to see if carbon monoxide was entering the cabin and the test came back positive. Now they want to charge me $553, which they call a discount, to fix the problem. I called Ford customer service and was told they created a case and sent it to the service manager. This was only to get a decision from the manager that I still had to pay $553. This is a manufacturing defect, and they want me to pay for it. This vehicle is poisoning my family (3 kids) and they won't fix the problem. I was told that they were only repairing police cars as of now.

- Semmes, AL, USA

problem #146

Sep 062014

Explorer

  • 3,150 miles
There is a strong exhaust odor coming inside the vehicle with all of its windows up every time after a heavy acceleration, regardless of whether or not the A/C ventilation is on or not. The strong exhaust odor is inescapable afterward while still in motion on a city street or highway or while stopping after the acceleration. This has been a consistently repeatable issue with my vehicle since purchasing it as brand new. My dealership did not find a tsb and offered no resolution for the problem.

- Perry Hall, MD, USA

problem #145

Feb 032017

Explorer

  • 66,000 miles
My windshield trim blew off when driving down highway and Ford refuses to fix it.

- Jacksonville, FL, USA

problem #144

Dec 162016

Explorer

  • 65,000 miles
When driving, passenger door window cracked when going from hot to cold temperatures. Ford refuses to fix it.

- Jacksonville, FL, USA

problem #143

Aug 092017

Explorer

  • 110,736 miles
Carbon monoxide was detected inside the vehicle passenger compartment as well as fumes/ exhaust odor.

- Mineola, NY, USA

problem #142

Aug 112017

Explorer

  • miles
There have been regular instances while driving this vehicle of unexplainable drowsiness, headaches, confusion, and impairment. While learning of the latest news of possible dangerous fumes being alleged in the passenger cabin, I wanted to report this incident in my personal vehicle. I have become seriously more concerned as I am now traveling with an infant in the vehicle with me, and recognizing that I was subject to these conditions throughout a full pregnancy. I purchased this vehicle new and have been the primary driver since owning it. I have not had any modifications done to this vehicle and have had all service work completed at the dealership where purchased. Although I don't travel often by car, there have been trips that I have taken that were approximately 300 miles in length that would require a stop for rest and / or sleep. This is not a usual characteristic of my driving style. There is no noticeable odor in the vehicle's passenger compartment. There are no noticeable driving conditions that make this issue better or worse.

- Orlando, FL, USA

problem #141

Aug 062017

Explorer

  • 38,071 miles
The smell of exhaust fumes enter the passenger compartment especially on full acceleration. Seems to be under any condition of the cabin as far as window open partially, closed windows with vent on, ac on with or without the recirculation being used. Mostly annoying and it does seem to dissipate after a few minutes, will occur from starting at full stop or use such as full throttle for passing at any speed. Do not seem to notice a smell when running in town or on freeway. Rarely sit with engine running and have not noticed the exhaust smell thus far.

- Hot Springs Village, AR, USA

problem #140

Apr 142017

Explorer

  • 74,800 miles
Strong exhaust odor in cab while driving + there is a recall on this car 16S18 replace both tear toe links

- North Potomac, MD, USA

problem #139

Jul 272017

Explorer

  • 51,000 miles
I get very nauseous and head aches when driving my vehicle. Some times blurred vision and a feeling of slowed reaction. I have had an instance where I blacked out while driving for a few seconds, to be awakened when my vehicle ran across gravels before entering a yard. I had just gotten off the interstate where I was doing around 70 mph and about 1/2 mile after the top of the off ramp I blacked out. No injuries were reported, I came to in time to pull the wheel to avoid an accident but was perfectly fine right before I blacked out. I wasn't tired before this. When I drive our 2017 Ford F-350 I do not have these symptoms. They seem to go away. Or if I ride in my Explorer with the windows open I seem to feel better. After my ride home from work if I run the air and have my windows up I am so tired by the time I get home that I can't do anything besides lay on the couch and sleep. Which is not me- I have no health issues and am very active if I do not drive this vehicle.

- Jonesborough, TN, USA

problem #138

Aug 012017

Explorer

  • 53,000 miles
When accelerating, a strong odor comes from the air vents. The odor lingers and smells very strong, I believe this may be exhaust fumes, as it only happens during acceleration.

- Abilene, TX, USA

problem #137

Aug 012017

Explorer

  • 52,000 miles
When accelerating quickly or going up hill, which causes a higher RPM, a horrible smell comes in the car. It smells like a cross between rotten eggs and burnt hair. After reading other's reports, it could be the exhaust being sucked into the car. It seems to be worse when the rear air is on. This has been happening since we purchased the vehicle new. The dealership does not acknowledge that there is a problem. The date entered below is the most recent occurence. I always roll the windows down to air out the exhaust/smell.

- Mesa, AZ, USA

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