The contact owns a 2015 Ford Explorer. The contact noticed a musty mold odor that progressed internally due to various seams and seals that prematurely fractured and caused water intrusion. The vehicle was taken to the dealer five times for diagnostic testing, but the failure continued. The dealer was unable to prevent the failure after leaks near the sun roof. The front seals and the rear seals leaked water from various locations. The manufacturer was notified of the failure. The vehicle was taken back to the dealer for a fifth time, but was not repaired. The VIN was not available. The approximate failure mileage was 13,000.

- Brunswick, OH, USA

My wife and I park our 2015 Ford Explorer XLT in the parking area in front of our house. In order to go anywhere, we need to back it out of its parking spot, reverse-turn to the right, apply the brakes, put the vehicle in drive, and finally drive forward on the driveway until reaching the street. This morning, my wife planned to go to the store. She entered the vehicle, started it, put it in reverse, and proceeded to back out of the parking spot. As usual, she applied the brakes to stop the car and put it in drive, but unfortunately, this morning the brakes did not respond. She applied the brakes a few more times to no avail. After that did not work, she applied the emergency brake, which did not do anything either. Finally, she turned off the engine and put the car in park, which didn't do anything either. She ended up doing a U-turn in reverse. My other truck was parked to the right of where the Ford Explorer was parked, so once the Ford Explorer reached my parked truck and collided with it, the Ford Explorer finally stopped. In addition to my wife, our two sons aged 6 and 8, were inside the vehicle with her when this happened. We have attached a photo of the Ford Explorer collided onto my parked truck (a Ford F150), which it had to do in order to stop and not collide into anything or anyone else. The main reason we got a Ford Explorer is because we believed it would be a sturdy SUV that would keep my wife and kids safe, so this incident is extremely concerning. The car is almost new with approximately 12,000 miles and we have had already had to take it into the repair shop approximately eight times. We have asked Ford to replace it, but they have not been willing to do so, which is why we are escalating this matter to regulating agencies for resolution as well as out of concern for other families who may have had a similar experience.

- Sylmar, CA, USA

When driving at higher speeds posted at 60, 65 mph, etc on open highways there is a very loud noise across front windshield. Cannot operate the radio unless volume is so high that cannot talk or hear. Concern that windshield may not be sealed properly.

- Cochranville, PA, USA

** note: Contact the consumer to obtain the VIN and model year. 3-29-2016*** high tech key device in my pocket, car is locked. While I was pumping gas, someone enter the car on the opposite side, stole my purse inside of compartment box near the driver seat.those locks do not provide safety.as long the device is around, anyone can open the car.this is a crucial problem.the control device must warn the person holding it, that some other activities are in progress.I believe that will save some unnecessary lost of belongings, or worse, the lost of someone's life.I hope to see in the near future, a manufacturer's recall of these car key devices.please let these unfortunate events be known by the public.I am sure that I am not the only victim.the vehicle was not in motion and was locked.

- Atlanta, GA, USA

Driving home up a hill with a newly purchased 2015 Ford Explorer my wife and I noticed a bad smell like exhaust fumes; we put this down to the new engine/exhaust burning off any factory grease etc. Subsequent trips with all of my family in the SUV we all experienced a foul exhaust and sulfur smell when going up a hill or accelerating above 3K RPM; there were no other vehicles in front of us to blame for the odor. We have taken the SUV to the dealer 4 times now and they in conjuction with Ford technical support cannot find the root cause. They have replaced/ installed: Egr valve cover (tech bulletin), both exhaust down pipes, front transfer case. The dealer has no test equipment to find the problem or confirm we are smelling engine exhaust containing toxic gases including co.

- Warren, OR, USA

I am going into the 5th month of leasing my 2015 Ford Explorer and I am not happy with this vehicle. Currently the odometer reads 2,100 miles and they were not enjoyable miles. I have to say that this 2015 Explorer has the worst design on the inside that I've ever seen. The outward visibility from the driver's seat for the front and rear of this vehicle is severely compromised by the huge C pillars which create blind spots within the vehicle. Although this model has blis, I've almost been in 2 collisions because I cannot see my right side rear or left side rear due to the faulty design of the interior of the vehicle. The blis system did not warn me that there was a tractor trailer approaching me on the left side. This is a problem that the dealer cannot remedy. This is a factory design flaw that is going to get someone seriously injured or killed because the driver can't see what's coming. The blis is useless. Navigating through tight spaces is almost impossible because you cannot see the front end to judge your distance between vehicles/objects and the wide front pillars also add to the frustration of trying to see what's on the side of the vehicle. The blower motor for the heating/ac system just turns off as well as the dashboard cluster lights and then comes back on after 10 - 15 seconds. This has occurred a few times. There is a burning smell inside the vehicle upon start up. Not sure if it's exhaust gas entering the vehicle or if it's something in the heater/ac system. (I was told at the dealership that this is a common problem and will dissipate after a few thousand miles). Not the answer that I wanted to hear. I do not feel safe driving this vehicle. The sensation of not feeling safe while driving makes for unsafe driving. My life and the lives of my passengers and other motorists is of my utmost concern. I am returning this SUV to Ford.

- Yonkers, NY, USA