10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 25,233 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the A-Pillar trim was detaching from the vehicle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 80,000. VIN tool confirms parts not available.
- Flagler, CO, USA
One of my window pillar flew off at night on 95. This is so dangerous and the other side is about to come off. The local dealerships do not have the parts available. I have been waiting a long time
- Boynton Beach, FL, USA
The A-pillar trim piece on the passenger side of my 2015 Explorer came off of the vehicle while it was being driven. This could have put someone on the road behind me at risk of a serious accident. I took it to the Ford dealership and they inspected it and determined that both A-pillar trim pieces need to be repaired and replaced under an existing recall from Ford Motor Co.. The dealership did not give me a copy of the inspection report, but I signed one on 8/12/2024. I was told by the dealership service department that the parts are on backorder, and a date for replacement could not be given. I was told that I could continue to drive my car "as is" while waiting indefinitely for parts for this repair and replacement. I feel that Ford Motor Co. is not giving this the attention it deserves, and is certainly not fixing this recall issue in a timely manner.
- Knoxville, TN, USA
i dont understand ford explorer has same recall i have a lot of recall on these and i cant take it off everytime its a recall. i work 7 days a week. Thats the reason i try to trade it in. But i still own a lot for it. I dont know to much about the explorer i brought from the carlot.
- Indianapolis, IN, USA
A Pillar molding blew off on the highway.
- West Bend, WI, USA
The PILLAR APPLIQUE TRIM has came off on BOTH sides of my windshield. I was driving down the highway and the trim came 90% off. I swerved wondering what was going on, almost wrecked and had to slow down to exit. I had tape in the car and had to tape it down. This is a known issue to Ford and they have a safety recall on it, yet has no date when it can be fixed. I was told if I need it fix it has to be done at a Ford Dealership if I would like to be reimbursed once the -??full-?? recall goes in effect. However, I was told since there is safety recall, Ford dealerships will not fix it! L the bolts and screws are showing on both side of my windshield.
- Heartland, TX, USA
Extensive leaking from the windshield area that is causing a significant amount of water to flood the passenger floorboard and the middle console where the screen for the radio, ac/heating control, and navigation system is. The lights on the middle console screen have become wet and are now blinking. The radio and the ac/heating screen is not allowing for any adjustments. The airbag light is now on the driver's console screen. The safety concerns due to the leaking of the windshield or the seals around the windshield would be an sudden loss of vehicle power while driving. Another safety concern is the windshield or the parts of the seals will come lose while operating the vehicle. There is also water leakage coming from the interior lights right above the middle console control panel.
- Mcgregor, TX, USA
The external A pillar clip is clearly malfunctioned with no remedy available
- Palisade, CO, USA
The Moonroof/Sunroof-??s motor always breaks down in winter due to snow freezing and water entering the roof and engine, I've had it repaired twice at the dealership, but every winter the problem returns, I talked to owners of the same model of vehicle and the same thing happens to them.
- Long Branch, NJ, USA
The exterior right-side A-pillar panel departed the vehicle unexpectedly while driving at highway speeds (~70 mph). No early warning signs or indications were present. The incident occurred on the highway at night. When the panel departed, it made a loud noise like something hit the windshield. The driver and passengers were unaware that the panel was no longer attached to the vehicle until exiting the highway and inspecting the vehicle. The panel was not found on the highway after the incident and very well could have hit another vehicle, person, or animal and caused an accident. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. The Ford Motor Company has an active recall for this issue and has indicated that they will not replace the panel until a remedy is identified later this year (2024). With the panel missing, there are broken pieces of plastic still loosely attached to the A-pillar and make a vibrating noise when driving at highway speeds.
- Bothell, WA, USA
The contact owns a 2015 Ford Explorer. The contact received notification NHTSA Campaign Number: 24V031000 (Structure), however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact stated while driving 50 MPH the right pillar trim detached from the vehicle. No warning lights illuminated. The vehicle was taken to the dealer and it was confirmed the vehicle was included in the recall and the vehicle could be repaired under an advanced recall if the contact paid for the repairs. The manufacturer was notified of the issue and informed the contact he had to wait to receive a recall letter in mid 2024 and it was possible to receive a refund for the repairs. VIN tool confirms remedy not yet available.
- Odessa, FL, USA
Outer Windshield Panel on Drivers Side completely detached and blew off into oncoming and following traffic without warning. It did not make contact with any vehicle or pedestrian, however the risk was still there.
- Caddo, OK, USA
Passenger side front window trim (column). The rubber seal started flapping on the expressway (60-70mph), followed by the entire trim piece ripping off. Created a significant distraction for driver and passenger. Trim piece flew off vehicle onto a 6 lane highway creating a safety issues for other drivers. There was no previous history of damage/accident involving this trim piece.
- Germantown, TN, USA
I was driving on the highway on my way to work and the windshield trim panel on the passenger side flew off of my vehicle. This is definitely a safety hazard as this flying part could have hit another vehicle and/or caused an accident.
- Lathrop, CA, USA
While driving on the freeway, the windshield trim panel on the passenger side detached, lifted, and folded about 2/3 of the way up the panel. The detached portion then banged against the roof of the vehicle, door, and front passenger window until it snapped and flew off. It put us and other motorists in danger.
- Turlock, CA, USA
-Driver side front door/window trim flew right off while on freeway and almost hit another car. This is actually the 2nd time the trim came off after being repaired not even 5 months ago (I didn't file a complaint the first time). -It could hit another car or motorcycle while going high speeds and possibly cause a crash. -I haven't checked with my dealer but have read articles online how there already are complaints regarding this. -I took it to a local private car repair facility, and they claimed to have seen it happen quite frequently. -You can slowly see the trim start to delaminate over time. My passenger side trim is half-way off and probably a matter of time before the same happens to it.
- Medford, WI, USA
The window trim came off while I was going 60mph. It was very loud and scary. I had no warning. I didn-??t realise what it was until I stopped. I-??m very lucky that it didn-??t hit the car behind me at that speed. I see this part missing from a lot of Ford Explorers so it must be common. There needs to be a recall before someone gets hurt.
- Austin, TX, USA
Driver's side windshield A pillar molding.. Flew off on the interstate.
- Gulf Breeze, FL, USA
Driving down the highway and the passenger side windshield trim broke and detached from car, scraping down the side of my car and hitting the car behind us.
- Mesquite, TX, USA
- Macon, GA, USA