2.2

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
69,000 miles

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problem #2

Jul 072023

Explorer

  • 91,000 miles
The contact owns a 2015 Ford Explorer. The contact stated that the front driver's side door and window trim panels were detaching and deteriorating. The vehicle was taken to the dealer, where it was determined that the failure was related to Customer Satisfaction Program: 17N01 (Crankshaft Position System Variation Not Learned), however, the campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure but declined to assist because the campaign had expired. The failure mileage was approximately 91,000.

- Kings Mountain, NC, USA

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problem #1

Nov 012019

Explorer

  • 47,000 miles
The contact owns a 2015 Ford Explorer. The contact stated that the armrest on the front driver's side door panel had fractured. The contact took the vehicle to greenway motors (located at 310 bedford rd, morris, il 60450, 815-768-1813) and was informed that the repair was covered per a customer satisfaction campaign. The dealer restapled the door panel, but the failure recurred. The manufacturer was aware of the failure and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 47,000.

- Morris, IL, USA

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