10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
41 / 0
Average Mileage:
23,562 miles

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« Read the previous 20 complaints

problem #97

Mar 202017

Explorer

  • 32,000 miles
I purchased my 2015 Explorer and after a few months, I started smelling strong gas odor when accelerating. I took it in, the dealer completed a total exhaust repair and now the smell is worse than it was before. The dealership continues to tell me they dont know how to fix the problem. I was getting sick for two months, headaches, nausea etc. After going to the doctor, they told me it was probably from my vehicle. I cannot turn the fan/air or heat on due to the smell so it is kept off for mine and my child's sake.

- West Bend, WI, USA

problem #96

Apr 152017

Explorer

  • 25,000 miles
When under hard acceleration, especially with ac on, exhaust gases are coming into the car. Dealer mechanics blame the car exhaust from other cars, but it happens on open roads with no other traffic. Latest was on road trip from va to fl, on open highway.

- Alexandria, VA, USA

problem #95

Apr 282017

Explorer

  • 10 miles
Bad odor coming into cabin while driving on the highway. Rotten eggs, sulfer like smell. I have a hand held carbon monoxide detector. It was going above 30ppm, was getting headaches. Car dealership had my vehicle for a month. Took it on the highway and the odors and carbon monoxide happened again. The dealer told me there was nothing more they could do. Told me rudely to call Ford they won't help anymore.

- Chicago, IL, USA

problem #94

Jan 012016

Explorer

  • 10,000 miles
I own a 2015 Ford Explorer. When I start the vehicle it has a foul odor that come from the ac. It has a rotten smell. I bought numerous air freshener products to hide the odor but the odor was very bad. When I am driving and I accelerate I can smell a burning odor coming from the ac. When I am stopped the rotten odor start to come out of the A/C. on many different occasion I have gotten light headed when driving this vehicle. I am very afraid to drive the vehicle with the ac on and the windows closed. I have to drive the vehicle with the ac off and all the windows down. I have brought the vehicle to the Ford dealership where I bought the vehicle to have them check on the issued. A manager checked the car and he stated that he did smell the odor. Instead of trying to fix the issued they offered to sell me a new 2017 Ford Explorer. If I gave them my vehicle they wanted to give me nothing for it I would be basically get like a 5 grand discount on a new vehicle and they get my vehicle. I would lose everything that I paid on my vehicle because of a defect that is caused by them.

- Miami, FL, USA

problem #93

Feb 062017

Explorer

  • 31,033 miles
Our Ford Explorer started to smell of exhaust in the cab. This smell is extremely overwhelming and has caused headaches on several occasions. When you come to a stop, the cab of the vehicle fills with exhaust fumes. This happens after driving on highway, freeway, or city streets. We took it in for repairs and it took approximately two weeks to find multiple places where there were leaks. The Ford maintenance department employees sealed these leaks, but after approximately a month, the exhaust fumes have started to occur again. I have attached the form given to us by the maintenance department.

- Valleyford, WA, USA

problem #92

Apr 192017

Explorer

  • 23,000 miles
An exhaust odor enters the cabin area when accelerating rapidly or driving uphill. This has occurred continuously since I purchased the vehicle in November 2015. The dealer's solution is air freshener in the cabin air filter at my expense. This is not acceptable.

- Titus, AL, USA

problem #91

Apr 012017

Explorer

  • miles
Heavy exhaust smell coming into cabin through ac vents when accelerating vehicle. Smell enters cabin whether ac is on or off. Vehicle has been taken in twice for issue. Issue not resolved.

- San Antonio, TX, USA

problem #90

Mar 112017

Explorer

  • miles
When air/heat is on and I am above 60mph a rotten egg or dirty diaper smells come in vents. Have noticed more frequently on long trips compared to short ones

- Peru, IN, USA

problem #89

Apr 042017

Explorer

  • 100 miles
My unit is suffering since day one from the exhaust issue, almost textbook to the typical description in the news; upon acceleration with the A/C on, the exhaust of the vehicle get in presumably through the back of the vehicle, which are then sucked into the A/C by it's suction units on the back and you end up smelling the exhaust gases for a while. The issue is specially present while the day is cold (mornings and nights), on climbs (inclined upwards roads) and specifically upon acceleration; it doesn't have to have the A/C max button on, the road type has no influence and its relative speed is not a factor but rather just acceleration. I took it three times to the dealer, specially after I read about the issue happening to other vehicles and they said with the modifications they did should be corrected (extension of the muffler, re-sealing the trunk door, other procedures), but it didn't!. now I'm paying for an expensive car which has fouls and probably unhealthy odors getting into the car by its own design and have no recall or real solution to my problem. Please issue a recall or demand a real solution to the problem by Ford. If I would have the time and money I would have filed a lawsuit as I find almost a racket that you pay for a vehicle with such a bad design flaw and no real action to solve it from Ford. Also, it is not the only flaw as have had to repair the links of the front suspension (still under warranty) almost on every oil change visit, three times already, and the vehicle has less than 30K miles. Please help!!!!

- Guaynabo, PR, USA

problem #88

Mar 242017

Explorer

  • 17,000 miles
Exhaust fumes entering vehicle when accelerating.

- Progreso, TX, USA

problem #87

Mar 012017

Explorer

  • miles
Vehicle started smelling of rottem eggs or dead rodent around 30,000 miles. Vehicle was purchased in October 2014. Brought to dealer in March 2017 to see if they could effect repairs. Dealer cleaned out filters and tried to isolate the problem. Unable to do so. Smell persists whenever vehicle is closed. Smell is so pervasive that entire garage now smells of rotten eggs or dead rodent. Recently parked at airport parking for 4 days. Upon return smell in cabin was overpowering to the degree that my wife was extremely nauseated. Opening windows helped but did not solve problem. Smell seems to be coming through ventilation/ac system. Am extremely frustrated that action to repair is is taking so long. In reading other complaints this problem does not seem to be getting the necessary priority that it deserves.

- Alto, NM, USA

problem #86

Nov 302016

Explorer

  • 20,000 miles
Foul smell of exhaust through ventilation system when turned on. Air filter changed without change in problem.

- Bedford, TX, USA

problem #85

Mar 172017

Explorer

  • 26,149 miles
I was driving home from work (doing about 45mph with the heat on) and instantly noticed what smelled like natural gas. I rolled my windows down to see if it was outside and it wasn't. I then turned my heat off and the smell lightened. When I got home I just thought maybe it was a fluke. The next day me and my daughter 12yrs old got in the Explorer to go shopping. Not 10 minutes into our drive (doing 25 mph with the heat on) my daughter frantically says "I smell gas." I turned around went home. I sat in the vehicle to run a diagnostics report and started feeling slightly light headed. So I got out of the vehicle and told my husband. Then I began to have a headache out of nowhere. I then contacted a Ford dealer (because our vehicle is under warranty with Ford) and as I explained what was going on and I mentioned the articles I read about these vehicles the person on the phone had no response other than when they had their next open appointment. So I am taking my vehicle in next week. The next day I started my vehicle without the heat on and the smell was minimal in the vehicle but when I turned the vehicle off and got out I smelled a very strong gas like smell coming from the front of my vehicle!

- Twin Lakes, WI, USA

problem #84

Feb 162017

Explorer

  • 34,000 miles
Sulphur like smell comes through the vents inside the vehicle..I've been putting air fresheners on the vents for 1+ years, im now getting migraine headaches which my dr. Said was caused by the fumes inside my car. I went to the dealer and they said nothing is wrong with the car. I spoke to Ford and they told me to go back to the dealer so they can find a remedy. The car is not safe to drive.

- Princeton Jct, NJ, USA

problem #83

Feb 212017

Explorer

  • 26,500 miles
Exhaust coming into the cabin of vehicle while in recirculating air mode. Feel light headed, faint and about to pass out. I am pregnant and these fumes can potentially harm me and my child and the my 3 year old as well.

- Renton, WA, USA

problem #82

Feb 022017

Explorer

  • 28,000 miles
Exhaust odor, carbon monoxide present in cabin. Check engine light.

- Cape Coral, FL, USA

problem #81

Feb 212017

Explorer

  • 56,000 miles
Bad smell in the car and headaches while driving and parked with engine running.

- Norfolk, MA, USA

problem #80

Feb 142015

Explorer

  • 50 miles
Gas smell the car has a gassy odor when you accelerate. We bought the car brand new, and at first I thought it had to do with it breaking in. Here we are over two years later and you can still smell it.

- Evington, VA, USA

problem #79

May 292015

Explorer

  • 1 miles
My 2015 Ford Explorer has had a foul smell with the air conditioner and heat turned on but mainly the air conditioner.when driving the vehicle for longer then 20 minutes anyone who is in the vehicle either gets a headache or becomes nauseous. On several occasions my 2 young children have even vomitted in the vehicle. After reading about this carbon monoxide issue I am appalled that I even have to drive this vehicle longer. What is it going to take for Ford to do something about this.

- Hackettstown, NJ, USA

problem #78

Feb 042016

Explorer

  • miles
I've been feeling really sick after I finish driving and there is a distinct oder that fills the cabin. It's a smell of rotten eggs or some kind of perm smell. I feel very nauseous and dizzy after driving! this has been going on for at least a year! especially when I accelerate the smell is prevalent.

- Charlottesville, VA, USA

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