10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 41 / 0
- Average Mileage:
- 23,926 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Rear Backup Camera malfunctioning for the second. Backup camera goes black and the following message appears: Camera is unavailable. Please contact your dealership. Rear backup camera was replaced at my expense of $513.16 on 1/3/2022 by Ford dealership. This is presenting a safety issue and I don't feel that I should be responsible for a second replacement when recalls have been issued on other model years but not the 2015.
- Saint Louis, MO, USA
Recall 24V031 I received a notice in February about the recall. I have since received several notices and emails about it. Every time I call, they still don't have the part(s) to fix my vehicle and they have no estimated time for when they will get the part(s). When I looked up the recall, it was filed January 19, 2024. It is now December 2024 and still no part(s) to fix the recall. This is totally unacceptable. Ford should be held accountable for fixing the recall in a timely manner (10+ months is not timely).
- North Canton, OH, USA
On [XXX] while driving to work my car just shut off and the brakes locked up. This scenario happened again several other times even after being worked on at a Ford dealership. Please see attachment for specific dates & details. Fuel pump driver module was replaced first time then the fuel pump the last time. Explorer was inspected by the Sandy Sansing Ford Dealership in Daphne, Alabama. Only time warnings/codes appeared was when it shut off. I attached a screen shot of what the dash showed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fairhope, AL, USA
Backup camera does not work
- Banning, CA, USA
Shifter (not transmission) intermittently fails to acknowledge when transmission is in Park. This problem is becoming more frequent than before. Attached pictures show error when door is open and transmission is not in Park ONLY when the transmission is also not in Park. The "P" on the instrument panel does not light up when I shift to Park. It takes up to a minute for the shifter to acknowledge that the transmission is in Park. If I shut the engine off before the shifter acknowledges this, I get an error that the transmission is not in Park when it in fact is. I do not remember when this problem started, only that it has been doing this for at least a year. I can tell that the transmission is in Park, even if the shifter (computer) doesn't acknowledge this.
- Dadeville, AL, USA
Reverse camera intermittently fails to operate properly, if at all.
- Dadeville, AL, USA
I have contact ford dealer I. Desoto about the recall on my ford explorer the piller has came off on the driver side and the passenger side is about to come off they say they waiting on ford to send them the parts but be here around mid year and still have not heard anything from ford
- Glenn Heights, TX, USA
Rear backup camera doesn't work anymore its been 2 years it hasn't been working please look into it and hope there's a recall for
- Jamestown, NY, USA
The vehicle stopped while I was driving and wouldn-??t accelerate when trying to push the gas pedal. The warning wrench light then appeared and said power train. Once I pulled over and cut the car off and back on it drove normal for a few miles and broke down again. My safety was impacted because the vehicle literally stopped while I was driving on a busy road.
- Allen, TX, USA
Right and left inside door panel detaching from the door
- Bainbridge , GA, USA
Exterior A-Pillar Molding
- Bainbridge , GA, USA
Windshield - NHTSA Recall 24V031 I received this recall notice in February. It indicated that "when parts are available" Ford will send a follow-up communication. There has been no follow-up communication received. On [XXX] I called the local dealership (Parks Ford of Gainesville FL) and was informed that parts are not yet available. Today is 31MAY24. Why is this taking so long and why has there been no follow-up communication? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Gainesville, FL, USA
Computer intermittently fails to acknowledge that the transmission is in Park. The vehicle is physically in Park (will not move as if it were in gear), but the computer warns that the "Transmission is Not in Park" even though it is. This is leading to battery drain due to computer incorrect error notifications. I have to wait, sometimes several minutes, for the computer to acknowledge that the transmission is indeed in Park before I shut my vehicle off to avoid this error notification. This issue has been going on for several years with no recall to fix. Since the transmission, itself, has not been the root issue, I have not sought repairs as of yet. This is a computer/software error.
- Dadeville, AL, USA
Rear camera intermittently fails to function.
- Dadeville, AL, USA
My vehicle is Ford Explorer 2015. 106,000 on it. All the sealer for the door and windows are coming apart. I've never had a vehicle ever to do that less 10 years old. I've had cars, trucks and SUVs older than that and the seals stay intacted. Water comes in the front passenger side door. Drivers door disclose solidly it rattling as you drive. The sealer around the windsheild and under the A-Pilars both side have blown out. Have use black duck to insure the windshield does blow out. It's a safety and just plan bad seals.
- Corpus Christi, TX, USA
Vehicle was being driven on the highway and due to the weather conditions (it was very windy today) out of nowhere the exterior a pillar applique trim attachment unattached and broke off. I want to speak with someone regarding this due to the fact that I received a recall NOTICE in the mail but since there has been no official recall made I cannot schedule an appointment for service with my nearest dealership and I want my vehicle fixed.
- Milwaukee , WI, USA
It is regarding the recall- this part actually came off a little over a year ago and I had to pay out of pocket to have it fixed. Since the repair shop stated that they could not replace the trim alone as it would compromise how the winshields was held in the whole thing needed to be replaced. I have the bill from that as well as pictures from the trim being gone so is there anyay to get reimbursed for that since that has been labled a recall/defect of the vehicle?
- San Antonio, TX, USA
The driver and passenger front interior door panels are separating from the door and blocking the vision from the driver on the driver-??s window and passenger window. They are also effecting the operation of the power windows from going up and down. This can definitely cause an accident which is not safe to drive. This was recalled in November 7, 2017 under 17N04 from Ford Motor Company. I am looking for these unsafe door panels to be replaced by Ford with your help.
- Burlington , MA, USA
Well my problem began AFTER I got my cat back from the dealer for taking it in to get the rear toe link recall taken care of. Now I don't know exactly what the problem even is but I will try to explain with as much detail as I can to help you understand what I am still currently having to deal with. After getting. Y car back everything was fine until I suddenly get this sudden jerking of my car after I had made a right hand turn and as I was trying to accelerate to the posted speed limit, I honestly believed that one of my tires was about to break off while driving on the freeway with my two daughters in the vehicle with me while traveling to my sister's house nearly 35 minutes away from my residence. When I felt it, it startled me to the point where I believed that I might have popped a tire. I pulled over to check and nothing visible was wrong. Being 5 minutes away from my sisters house I drove to her house with my hazard lights on and after every turn I would feel as if one of my tires was going to just fall right off. My brother in law is a mechanic and I asked him to take it for a careful drive in an empty parking lot so he can feel what I was trying to explain to him. So he did and he said that it might be either the transmission not shifting properly and could be slipping, or the second theory is that the rear toe link can be either broken or damaged. He didn't know that I had already taken it to the dealer to have it replaced. I told him that the dealer had already replaced the rear toe link and his facial expression was very clear to understand that he was not sure if they did actually fix it or possibly mess with something else, because they might have believed I would have taken my car to get fixed there. Since that is my only vehicle and have a teenager in junior high and a 9 yr old in elementary I have to take them to school on opposite sides of my house. I have noticed that now it's not just after turning, but actually more frequently and longer.
- Fullerton, CA, USA
- Fairhope, AL, USA