The contact owns a 2015 Ford Explorer. While driving at low speeds, the steering wheel lost power and the power steering gear assembly indicator illuminated. In addition, the power train warning indicators illuminated. The vehicle was taken to longmont Ford (235 alpine St, longmont, co 80501, (720) 771-6003) where a diagnostic test located a failure code. The contact was unable to provide the diagnosis and failure code specifics at the time of the complaint. The vehicle was not repaired. The manufacturer was made aware of the failures. The failure mileage was 35,116.

- Boulder, CO, USA

The contact owns a 2015 Ford Explorer. While turning the steering wheel to the right, an abnormal clicking noise was heard. The vehicle was taken to freeway motors of rogers (14080 main St, rogers, mn 55374, (763) 428-8488) where it was diagnosed that the steering wheel gear needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.

- Big Lake, MN, USA

My steering wheel locked up. I couldn't turn the wheel at all. Mechanic says the steering module needs to be replaced.

- Grand Bay, AL, USA

The contact owns a 2015 Ford Explorer. The contact stated that the steering wheel seized. The dealer (casa Ford, 5815 Montana ave, el paso, tx 79925, (915) 779-2272) was unable to duplicate and diagnose the failure. The dealer indicated that they would test drive the vehicle and asked the contact to leave the vehicle with them for further diagnostic testing. The manufacturer was notified of the failure. The contact was waiting on a response to determine if the manufacturer could provide a remedy. The VIN and failure mileage were not available.

- El Paso, TX, USA

This was the 3rd time it had happened. On 5/11/2018 the steering wheel locked up in the parking lot and not on the highway like before. We had to have the vehicle towed to the dealer. The dealership verified that it was locked up and the codes were still displaying on the dash. After investigating the codes the dealer stated that the steering column needed to be replaced. Well when the steering column was replaced we went to pick it up. It was reported by the dealer that a sensor had shorted out on the column causing the issue. So my wife and I did not!!! feel safe driving this vehicle after this knowing that it could happen again. Not a good feeling.

- Kyle, TX, USA

I was driving on the highway at 60 mph and the car beeped a warning stating steering malfunction and my wheel just locked. I was in my car with my wife and two kids. I immediately put on my blinkers and started honking, luckily everyone around me realized my car was in trouble and safely made it off the highway. Something like this is extremely dangerous when you cannot control a car at 60 mph

- Clarksburg, MD, USA

The contact owns a 2015 Ford Explorer. While driving low speeds, the steering wheel made a grinding noise and became difficult to maneuver. The contact also stated that the vehicle jerked when attempting to change lanes. The vehicle was taken to the dealer (jack bowker Ford Lincoln, 2415 N 14th St, ponca city, ok 74601) where it was diagnosed that the power steering assist failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 52,000.

- Nardin, OK, USA

Vehicle has less that 65,000 miles and the electrical power steering assist shuts down making the vehicle unable to turn. This happened to me while on the freeway going 50 mph making it extremely dangerous to control. The vehicle now has no power assist to help with steering at all.

- Newport Beach, CA, USA

At interstate highway speed 80mph my power steering was lost. I had two warnings pop up as it went out; steering loss stop safely and service advance track. There was not any warning at all. This was not a typical power steering loss I have experienced this with older vehicles I have had. I had to put nearly my full body weight of 300 lbs into steering to a safe place. Had this happened to others this very well could have been a high speed impact into a wall with this loss. I am having this vehicle towed to a dealer after attempting to turn the vehicle off and restarting it to see if a reset may be needed as some codes reset this way.

- Leavenworth, IN, USA

Since around 40000 miles, power steering will have a loud click and pop with all turns. Since 50000 miles, during the turn, the power steering will lock and the driver will have to pull hard to change turn radius. Took it to Ford - entire epas (electronic power assisted steering) needed to be replaced. This is unsafe and unacceptable at 50000 miles.

- Beaufort, SC, USA

Steering failed while driving in motion resulting in a close call when crossing intersection having oncoming traffic to interstate ramp, evidently a major safety risk, due to electronic steering rack design issue. Estimate of over $2,253 repair with $1,343 part at local Ford dealership.---thanks,

- Denham Springs, LA, USA

2015 Explorer Sport - have a binding, popping noise when turning the steering wheel to the right. Pops before completing a full turn at full stop and will pop multiple times when doing a K-turn or right turn at slow speed. Had thrust washer, nuts, and other items replaced Nov 2017 at 34776 miles, now at 38000 and its back and of course techs can't duplicate. I also went to dealer and drove after they rotated tires and changed the oil and couldn't. next morning in driving its doing it again, but one pop at a time at full stop. This must be a defect becuase I had the same type of problem in my 2013 Explorer. My warrenty is up and I need this fixed as I'm afraid to drive with confidence.

- Smyrna, DE, USA

When my car is in any kind of turn you hear a popping noise. Not very loud but noticeable. Also when on a incline or decline a crunching noise can be heard. My son borrowed my car last weekend and noticed it. Took it to dealership and they of course cannot replicate this noise. With all of the other complaints about this same issue I am appalled that Ford has not looked into this. I guess not enough deaths or serious injuries have occurred yet for it to be on their radar.

- Houton, TX, USA

With 51,000 miles and just over 3 years on the car, the steering gear box failed with popping noise occurring anytime the steering wheel was turned. Got worse quickly and had to get it fixed. Very expensive but also very scary for my safety. I always take care of my cars and keep them for 7-10 years.

- Charlotte, NC, USA

I was driving and while turning I lost steering assist controls. No power steering at all. I all most crashed in mid turn.

- Raytown, MO, USA

Stopped in the street to do a U-turn, started my turn and lost steering. Drove into a curb, got out of the car and discovered the lower control arm had snapped in half.

- Saline, MI, USA

The power steering fails while driving. This has happened about 7-8 times in the past year. The worst time was when it failed in a slow, tight turn. When the power steering failed the steering self aligned back to straight. This happened in my kid's elementary school parking lot. It easily could have led to a bad accident or hitting a pedestrian because the vehicle went in an unintended direction. The attached picture is from one of the other 7-8 times this occurred, thus the mismatch in mileage from the picture and that listed in the complaint.

- West Bloomfield, MI, USA

Steering rack assembly needed replacing for the second time within 14 months of each other (07/07/2016 and 09/19/2017). First time was at 37,100 miles, second time was at 59,853 miles. Both times the vehicle was being driven at 70+mph and without warning, indicator lights came on and I lost power steering.

- Carrollton, GA, USA

Exhaust fumes in cabin as well as a popping noise when I turn left and felt like power steering was going out. Popping can happen while stationary or moving. Exhaust fumes in cabin when you accelerate. Has been happening since I've owned the car. Dealership (Ford) can not duplicate either. Purchased new tires last year and since that day, the SUV has a consistent vibration. They (dealership) Ford can not duplicate the issue. I was told today, the exhaust fumes only relate to the police SUV's. I've reported this since I've had the car....

- Eads, TN, USA

Vehicle only has 41000 miles and the rack and pinion is making a cracking noise when turning to the right. Vehicle has not fail as getting the steering lock but needs to be replace to prevent an accident.

- Elk Grove, CA, USA