10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 10 / 0
- Average Mileage:
- 48,722 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
While turning the steering wheel to the right a knocking sound can be heard. Took vehicle to my local Ford dealer and it was diagnosed with having a bad steering gear and it needed to be replaced for $1600 plus tax. The vehicle has 35,766 miles on it and is over the 3 year warranty by 5 months. Ford would not give assistance on replacing the part. Someone needs to look into these faulty steering components before someone is seriously injured. Power steering gears should not go out with that few miles. Seeing by the complaints on this page I am not the only one with this issue.
- Millbrook, AL, USA
My wife was driving at 30mph when power steering failed took it to shop and they said it was electronic power steering module that failed. A 3 year old vehicle with 40000 miles on it.looks like alot more people have had same problem.
- Clinton, IA, USA
I have had the same problem for some time, and would normally be resolved by turning off the vehicle to 'reset' the warning and turn back on and it would be fine. But today, the steering assist fault service soon warning came on and did not go off. And I have no power steering function in my Ford Explorer and the advance trac system fault warning also indicated. In the past I have had this happen while driving down a highway and loosing power steering function and have had it happen when pulling out of my garage and lost all power steering function and while driving at low speeds in a town area and lost all power steering function. There is a Ford recall for this exact problem in Ford Explorer years 2011-2013, but I believe this is the exact same issue I am having with my 2015 Ford Explorer.
- Elysian, MN, USA
My wife has for a while heard some noises from the steering and we believed this to be a minor issue. We have had the car in for service a number of times and to our surprise they have not found issues. Now the mileage of the car (38K+) and age (3Y+) is beyond warranty and at our last visit to the Ford dealer we were informed that it was an issue with the "rack and pinion" and it needed to be replaced at a cost of $1800 ! we have complained and the dealer will check with Ford to see if they will cover this. I urge all Ford owners to have the rack and pinion checked specifically before the warranty runs out as this seems to be a common problem.
- Hoboken, NJ, USA
Steering failed at 65 mph not allowing me turn the vehicle. Hurt wrist trying to avoid others cars.
- Marlton, NJ, USA
The contact owns a 2015 Ford Explorer. While driving various speeds on six different occasions, the steering wheel seized and an abnormal noise was heard coming from the steering column. In addition, the advance trac service indicator illuminated. As a result of the failure, the vehicle struck a curb. There were no damages to the vehicle. The vehicle was taken to darcars Ford lanham (9020 lanham severn rd, lanham, md 20706, (301) 459-1100) and was waiting to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was 59,000.
- Hyattsville, MD, USA
The electronic power steering assist (epas) went out while while my wife was manuevering through a parking lot one time and while driving down the road another time. Luckily no accident resulted from either occurence.
- Orlando, FL, USA
While driving down a gravel road at approximately 35 mph, the power steering stopped working. The vehicle displayed a message advising the power steering assist had failed and a service advancetrac was showing. I was able to drive the vehicle home, but it was very difficult to turn. Luckily, my wife was not driving down a busy highway or in a curve as that would have easily resulted in a bad accident. The local Ford dealership advised the steering gear assembly is bad.
- Arbyrd, MO, USA
Power steering locks intermittently while driving the car. It happened about a week ago, when I started the car the next day it was ok. It happened again this last Friday July 6, 2018 on a city street while driving the vehicle. I was able to drive it home. It is parked on my driveway now, I won't drive the car its dangerous.
- Rockville Centre, NY, USA
Electronic steering assist control freezes up while the vehicle is in motion, causing loss of steering control. This could result in an increased risk of a crash. The vehicle must be pulled over and turned off. The vehicle must be turned off for about 10 minutes. When restarted, the problem ceases. Sometimes the vehicle must be turned off for longer periods than 10 minutes to "reset" the problem. This error has occurred five times since January of 2016.
- Woodland, WA, USA
The contact owns a 2015 Ford Explorer. While driving at low speeds, the steering wheel lost power and the power steering gear assembly indicator illuminated. In addition, the power train warning indicators illuminated. The vehicle was taken to longmont Ford (235 alpine St, longmont, co 80501, (720) 771-6003) where a diagnostic test located a failure code. The contact was unable to provide the diagnosis and failure code specifics at the time of the complaint. The vehicle was not repaired. The manufacturer was made aware of the failures. The failure mileage was 35,116.
- Boulder, CO, USA
The contact owns a 2015 Ford Explorer. While turning the steering wheel to the right, an abnormal clicking noise was heard. The vehicle was taken to freeway motors of rogers (14080 main St, rogers, mn 55374, (763) 428-8488) where it was diagnosed that the steering wheel gear needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 80,000.
- Big Lake, MN, USA
My steering wheel locked up. I couldn't turn the wheel at all. Mechanic says the steering module needs to be replaced.
- Grand Bay, AL, USA
The contact owns a 2015 Ford Explorer. The contact stated that the steering wheel seized. The dealer (casa Ford, 5815 Montana ave, el paso, tx 79925, (915) 779-2272) was unable to duplicate and diagnose the failure. The dealer indicated that they would test drive the vehicle and asked the contact to leave the vehicle with them for further diagnostic testing. The manufacturer was notified of the failure. The contact was waiting on a response to determine if the manufacturer could provide a remedy. The VIN and failure mileage were not available.
- El Paso, TX, USA
This was the 3rd time it had happened. On 5/11/2018 the steering wheel locked up in the parking lot and not on the highway like before. We had to have the vehicle towed to the dealer. The dealership verified that it was locked up and the codes were still displaying on the dash. After investigating the codes the dealer stated that the steering column needed to be replaced. Well when the steering column was replaced we went to pick it up. It was reported by the dealer that a sensor had shorted out on the column causing the issue. So my wife and I did not!!! feel safe driving this vehicle after this knowing that it could happen again. Not a good feeling.
- Kyle, TX, USA
I was driving on the highway at 60 mph and the car beeped a warning stating steering malfunction and my wheel just locked. I was in my car with my wife and two kids. I immediately put on my blinkers and started honking, luckily everyone around me realized my car was in trouble and safely made it off the highway. Something like this is extremely dangerous when you cannot control a car at 60 mph
- Clarksburg, MD, USA
The contact owns a 2015 Ford Explorer. While driving low speeds, the steering wheel made a grinding noise and became difficult to maneuver. The contact also stated that the vehicle jerked when attempting to change lanes. The vehicle was taken to the dealer (jack bowker Ford Lincoln, 2415 N 14th St, ponca city, ok 74601) where it was diagnosed that the power steering assist failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 52,000.
- Nardin, OK, USA
Vehicle has less that 65,000 miles and the electrical power steering assist shuts down making the vehicle unable to turn. This happened to me while on the freeway going 50 mph making it extremely dangerous to control. The vehicle now has no power assist to help with steering at all.
- Newport Beach, CA, USA
At interstate highway speed 80mph my power steering was lost. I had two warnings pop up as it went out; steering loss stop safely and service advance track. There was not any warning at all. This was not a typical power steering loss I have experienced this with older vehicles I have had. I had to put nearly my full body weight of 300 lbs into steering to a safe place. Had this happened to others this very well could have been a high speed impact into a wall with this loss. I am having this vehicle towed to a dealer after attempting to turn the vehicle off and restarting it to see if a reset may be needed as some codes reset this way.
- Leavenworth, IN, USA
- Dallas, GA, USA