10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
48,569 miles

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« Read the previous 20 complaints

problem #153

Jan 252020

Explorer

  • 136,000 miles
I have recently heard a popping sound when I turn the steering wheel. This happens when stationary and in motion. I have had a mechanic look at my vehicle and state that the rack system needs to be replaced and that there is a chance the steering can lock up while driving. I did research and found there are recalls on Ford Explorer for 2011 to 20014 but not 2015. Why? it is the same issue just a different year.

- Bells, TX, USA

problem #152

Sep 022019

Explorer

  • 45,000 miles
Steering started making a "knocking" noise when moving the steering wheel. This occurs while in part or in motion. I was told by the repair shot and my 2015 Explorer with 45K miles on it needs to have the rack and pinion replaced at a cost of $2100. Not covered under warranty and apparently no recall for this dangerous situation.

- Parker, CO, USA

problem #151

Nov 042019

Explorer

  • 31,000 miles
I left my 2015 Explorer with just 31000 miles on it parked in the garage for 10 days. When I started it again, the 'check charging system ' light came on just for a moment and cleaned. I tried to pull the car out of the garage, but the steering wheel was locked. Eventually it unlocked. When I started driving it, a very loud grinding noise could be heard when the steering wheel was turned left or right. The vehicle does not need to be moving for concern to happen. Took it to charles gabus Ford in des moines Iowa, and they told me that a steering gear needs to be replaced to eliminate the noise. They installed the new steering gear, but it cost me $2234. When I went to pick up my car from the shop, there was another Explorer waiting to be picked up as well. I asked my service advisor was wrong with that one, and he told me 'the steering'. I am a very disappointed in Ford that they didn't recall the steering wheel assembly on 2015 Explorer yet. There are too many complains about it. Maybe they are waiting for somebody to get a very badly injured or killed to make it happen.

- Urbandale, IA, USA

problem #150

Oct 262019

Explorer

  • 97,631 miles
Driving down a highway road approximately speed of 60 mph and warning lights on dash came on "steering assist failure" and a couple others. Lost total control of steering was unable to turn the wheel. Vehicle was diagnosed at fremont Ford of fremont Michigan said to of had a faulty steering rack as its electronic when it fails it fails. Well 2100$ later its repaired.

- Fremont, MI, USA

problem #149

Oct 272019

Explorer

  • 70 miles
The first incident was about 9months ago I was driving with my 3 year old on highway at about 65mph the car locked up steering the wheel. The car was moving all directions on three lanes and it was very hard for me to atempt to steer as the wheel was very tight. It finally went down to 0 mph and I pulled over thanking god I did not crash. The lights were flickering all over. Attempted to trade at a dealership regor dykes in Texas bc I was scarred to drive it. They fixed it as a trade then got sued and returned it back to me and took my new car back. Then yesterday I left home to take all my kids to school 3. and got to 40 mph and it did it again luckily we were not on a highway. This time when it hit 0 mph it was still driveable but would not accelerate above 40. I'm scarred for my life in this car and there is nothing I can do about it. It is now parked and I dont know what to do.

- Lubbock, TX, USA

problem #148

Sep 012017

Explorer

  • 45,000 miles
The contact owns a 2015 Ford Explorer. When turning the steering wheel in either direction, a metal on metal grinding noise was present coming from the steering column. The vehicle was taken to ken garff Ford (145 w. hilton dr, St. George, ut) where it was diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.

- Washington, UT, USA

problem #147

Oct 132019

Explorer

  • 30,000 miles
When turning on the car sometimes the " check charging system " light comes on. When it does the steering wheel locks and you cannot turn the car left or right. You have to turn off the car and restart the car and hope that the " check charging system" light does not come on. I it does not come on the steering will not lock. The steering locks only when you turn on the car and the " check charging system" light comes on. Have taken it over and over to a Ford dealer and they say that it is the battery, have changed the battery twice. Then they say it is the alternator, have changed the alternator once. I just took it again and now the dealership says it is the power steering assembly and that it is out of warranty and it will cost about $2,000. This has happen many, many, many times throughout the 3 years we have had this car.

- Brownsivlle, TX, USA

problem #146

Oct 092019

Explorer

  • miles
Made a complete right turn leaving my driveway within 1000 feet the steering wheel locked up and I stopped. I was able to use extreme force to manuver steering wheel to go back and forth to turn around to get back to my driveway. Thankfully I wasn't on a highway doing 70 mph when it occured.

- Traverse City, MI, USA

problem #145

Sep 272019

Explorer

  • 45,000 miles
We were driving on the freeway from a MINIvacation at 70 miles per hour when our 2015 Ford Explorer which only had 45,000 miles logged began to lose steering power. We almost crashed into the vehicle next to us on I-94 going at a very rapid speed of 70 miles per hour. Immediately my husband began to slow down and tried to move to the furthest right lane. He was having a tremendous amount of difficulty as our car would not allow us to steer. He finally made it to the exit lane. At this time we needed to pull off of the hwy and get a friend to tow us home. We took our vehicle into the dealership where we purchased it and they told us that they needed to recalculate our computer at the fee of $100. Within two weeks the same problem began to happen again. We took our Explorer back to the dealer to repair this problem. We were now told that it is a rack and pinion problem and it could be upwards of $2,000 to repair. It is not covered in our extended warranty and it is not covered by the upcoming recall that we have scheduled to repair which ironically is a rear suspension repair which if not fixed will cause a problem with steering. In my opinion this problem will seriously harm or even kill the owner and family of a vehicle that this can happen to as it is impossible to control your vehicle when this occurs. I hope that this issue will be resolved by Ford as this vehicle is very popular for families due to its size and this could be a fatal mistake to drive this car if this issue happens.

- West Allis, WI, USA

problem #144

Oct 012019

Explorer

  • 90,000 miles
Loud clanking noise when parking car or at a slow speed, turning. Took into Ford dealer today and it will cost $2200 to replace.

- Woodland, CA, USA

problem #143

Oct 072019

Explorer

  • 111,000 miles
Steering fault warning light comes on then the car looses its steering like no power steering. This has happened 4 or 5 times now

- Easton, MA, USA

problem #142

Oct 072019

Explorer

  • 55,000 miles
Steering started making a grinding noise at 55K miles. Sound is most pronounced when turning at slow speeds. Dealership and local shop confirm steering rack and pinion need to be replaced. They advised this is a common problem with Ford Explorer. Dealership advised the warranty expired 1 month ago.

- Kansas City, MO, USA

problem #141

Apr 052019

Explorer

  • 81,518 miles
When we turn the wheel to the right it has a loud popping noise during driving or stationary its progressing from a popping and something the steering wheel gets stuck. Told by two different mechanics that the popping noise has to do with strut and cv joint and electric steering gear and rack and pinion going bad. Our Explorer only has 91000 miles. Both mechanics say this is odd that this is going on for a 2015. That we should check for recalls.

- Kingsburg, CA, USA

problem #140

Jul 142017

Explorer

  • 56,000 miles
The power steering went out on the highway, twice, while I was driving. Thank god I was able to gain control of the car before crashing. We had the problem fixed, under warranty, but now after 26,000 miles the problem is back. I am very concerned because my my wife now drives this car.

- Tinley Park, IL, USA

problem #139

Aug 012019

Explorer

  • miles
I have a 2015 Ford Explorer XLT and the steering rack and pinion needs replacing. It can stop at anytime causing an accident.

- Metairir, LA, USA

problem #138

Sep 082019

Explorer

  • 59,600 miles
The rack and pinion locked up as we were pulling out of my driveway. I was 9M pregnant and my 4yr old was in the back. Cant help but think about what would have happened had it locked up going around a curve. The repair shop I took it to said this was really common in the Ford Explorer and they have 146 service records on this one issue.

- Watertown, TN, USA

problem #137

Sep 032019

Explorer

  • 52,000 miles
While driving on a highway, steering fault light came on causing vehicle to lose power steering. Vehicle only has 50K miles and the steering column had to be replaced. There have been many complaints regarding this, Ford has already recalled this issue on later years. It is neglectful that nothing has been done, knowing that cars can lose power steering at any moment while driving, this endangers everyone on the road. I was able to pull the vehicle over safely. Dealership quoted me $2450 to replace. Worked with Ford customer satisfaction team who were able to help in reducing the amount. But it should have been free and this issue should be recalled before anyone is injured.

- Morris Plains, NJ, USA

problem #136

Sep 222019

Explorer

  • 70,000 miles
Steering assist fault, lane keeping system malfunction

- Palm Coast, FL, USA

problem #135

Aug 302019

Explorer

  • 70,000 miles
Steering assist error came on dash along with terrain control error while driving down road. Lost power steering ability. Luckily it was close to home when failed or could of happened when in traffic and a horrible accident could of happened. Took to mechanic and said new steering rack needed. This was a recall on the same car a few years older. Car is also being taken in next week for rear suspension recall.

- Keizer, OR, USA

problem #134

Sep 022019

Explorer

  • 80,000 miles
Driving on highway when the steering failed. Dealer says that the electronic power steering failed and needs to be replaced. Vehicle has approx 80K miles. I have found many instances of this same occurrence when searching online. Fortunately in this instance no accident or injury but why has a recall not been issued and why is Ford ignoring the problem.

- Boyne City, MI, USA

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