The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 mph, the steering ceased without warning. The contact maneuvered the vehicle to the side of the roadway and the vehicle was restarted. The vehicle then operated as designed. The vehicle was taken to mike burch Ford blackshear (304 ware St, blackshear, ga 3151) and it was confirmed that the power steering assist was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

- Waycross, GA, USA

Lost power steering at 33558 miles and took to dealer fir repair. They cleaned power steering control module terminal contacts and applied grease. 1000 miles later warning light came back on "steering assist fault service now" while driving on a highway. Took vehicle to dealer and now they have to replace the the power steering control module. First repair cost $323.54. Cost to replace steering control module will be about $2300

- Frankfort, IL, USA

95K miles. I stopped to use restroom and cane out started car to alarms that said 'steering assist failure service required. It had no power steering. After much research I have found this was recalled from one factory but it seems the issue is much wide spread. I was able to stop and restart and it cleared up only to go out while driving

- Englewood, CO, USA

Vehicle in motion on interstate highway which was being resurfaced. Upon the transition from smooth pavement to pavement which was being scraped for resurfacing, the "power steering assist failure" and "service advancetrac" messages were displayed and there was no power steering assistance and the directional signals only work by holding the stalk in the proper position manually. This occurred twice during a trip from charlotte, nc to fort worth, tx. In both instances, the road conditions were the same - transition from smooth to undulating pavement.

- Charlotte, NC, USA

The vehicle suddenly loses power steering. Has happened at highway speeds of 55mph, at lower speeds 25mph, and while stopped in a parking lot. Vehicle becomes near impossible to steer. Error messages occur including power steering fault, power steering assist failure.

- Oakdale, NY, USA

I bought my 2015 Explorer back in 2018 with the popping noise in the steering. I was told back then it was normal. As time went on, the popping noise has become worse. I have addressed it over the past week, and have determined two things. 1, the tsb put out by Ford for the thrust washers on the axles is a waste of money. 2, the rack an pinion should be the true recall on the 2011-2015 Ford Explorer, and possibly newer models from what I have read. Mine was troubleshot down to the rack and pinion today by my mechanic, and just like everyone else here, it's going to cost $2300 to replace. I have had the same problems of the steering locking up over prolonged sitting as well. This is alarming and should be addressed by the NHTSA, sooner rather than later.

- Stafford, VA, USA

Driving on a two lane highway and the power steering completely failed. We were told by the dealership where we purchased the car to bring it in but it sounded like "steering assist fault" since that was the error message, duh.it was cost $500 for an alignment? replaced faulty rack and pinion gear and checked alignment(should be ok since they aligned it the same day) total bill $2291 this is a 2015 Explorer limited that has been in the shop several times for car a carbon monoxide leak in the cabin of SUV for repairs, power seat repairs and interior door panel coming apart.

- Berwick, LA, USA

While driving, Ford Explorer dash wrench light indicator turns on then suddenly you loose power and control and braking, technical disabled. You have to come to a rolling stop. Then turn on car again to remove wrench light.

- San Antonio, TX, USA

I was driving my 2015 Ford Explorer Sport on a road. Suddenly, the car showed an error steering assist fault and service advance trac message on dashboard. The steering wheel became very hard to rotate and I avoided the accident. The car was uncontrollable and because of this, the turn indicator knob had some issues. I had to keep holding the indicator knob in order to turn on right/left indication. I had to put so much extra force to rotate the steering wheel during turning. This was a very dangerous scenario. I stoped the car in a parking lot, turned off the car, and waited for 5 minutes to turn on. After that the car worked well for few more minutes. The same error and issue started happening again after few minutes so I took the car to Ford dealership. They checked the code and found steering gear issue, failure code U2011:49. This is a major issue related to safety. It can cause fatal accident because of uncontrollable steering wheel issue.

- Wichita, KS, USA

The contact owns a 2015 Ford Explorer. The contact stated that while his wife was driving 25 mph, the steering wheel ceased without warning. The steering wheel was aggressively turned to the left and to the right and resumed normal operation. The vehicle was taken to world Ford pensacola (6397 pensacola boulevard, pensacola, fl 32505) to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to file a complaint with the NHTSA. The failure mileage was approximately 107,000.

- Defuniak Springs, FL, USA

Driving at 20mph over a bridge, my toe link snapped, causing me to lose control and veer off the road losing control. I lost complete control over my steering and tires remained turned, losing all control and ability to drive. The toe link was serviced because there was a recall. However, this was the second time the toe link was fixed on this vehicle. Now, only months after purchasing this vehicle, there is another issue regarding the toe link and bushings. Ford and dealership refuse to cover the charges because recall has already been serviced. My concern is that the problem will be fixed temporarily for a fourth time and will snap as I am going faster speeds than the 20 mph I initially lost control at. There needs to be another recall on my already recalled part, otherwise there will never be any safe driving distance in this vehicle.

- Sault Sainte Marie, MI, USA

Steering assist fault like came on while driving. I was unable to steer. Luckily nobody was hurt. But this could have been deadly for myself, granddaughter and anyone else around. There was no warning. No sounds nothing. I see Ford had recalls for up until 2013 for this problem, but I don't see any for 2015. And from reading information it has caused accidents injuring people. I would like to see a recall on this

- Evansdale, IA, USA

Power steering stopped while driving. This is not a typical power steering pump, it is electronic. When a normal one fails, you can still steer easily when moving. It only becomes hard when stopped or moving slow. The electronic one gets extremely hard even at highway speeds. I have brought it to the dealership which diagnosed it as the rack and pinion. I have seen online that there are many that have failed with the same issue for multiple years from around 2011 on which tells me it is fairly common even on vehicles with low mileage.

- Natchez, MS, USA

The contact owns a 2015 Ford Explorer. The contact stated that while driving and attempting to make a left turn, there was an abnormal sound coming from the vehicle. The vehicle was taken to carriage Ford Inc (908 E. lewis and clark pkwy, clarksville, in 47129, (612)284-4444) to be diagnosed. The strut bearings were replaced however, after test driving the vehicle, the contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired at a cost of $2,300. The contact was concerned that the failure was due to a defect in the manufacturing of the vehicle. The manufacturer was notified of the failure. The failure mileage was 54,000.

- Jefferson, IN, USA

Front end popping noise was noticed after 50,000 miles. Was told to disregard, it was normal. At 67,000 noise became louder, sensation in steering wheel felt, loss of steering momentarily. This happens when sitting still, while driving and especially while making sharp turns. Ford just quoted $2100 to replace. I've seen many more complaints related to this. This is a huge safety concern and a risk for anyone who drives the vehicle. Why hasn't there been a recall issued yet?

- Groton, CT, USA

I was driving on highway 45 in Illinois in my 2015 Ford Explorer and was slowing down for a red light when my power steering failed and a warning came on in the vehicle information display stating "steering assist fault " service required. I was three blocks from the Ford dealer and drove there. Steering was very difficult and I was fortunate to be so close to the dealer. A tech did a pin point inspection on the vehicle and the next day I was told that there was corrosion in the power steering control module terminal contacts. Grease was applied and I was charged $323. I was advised that if this happened again that I may need to replace the power steering control module on the vehicle and this would cost $2300. This vehicle has 33500 miles on it and is garage kept with regular maintenance. I asked why the terminal contacts weren't checked during regular maintenance which was done three months ago and was told it is not part of the inspection.

- Frankfort, IL, USA

Popping sounds coming from right side wheel. Took to Ford dealer to be serviced and the told me the gear stop in the rack and pinion as broken off and needs to be replaced and would put me at $2100. They also told me if I did not want to replace it at this time I could leave it alone and continue with the popping sound or they could cut it off but then I would need to be careful and not overly turn the steering wheel.

- Louisville, KY, USA

Started hearing popping sound on passengers side when backing and turning and now it has advanced to steering feels like it catches or binds for a second while driving down road.

- Sharpsburg, GA, USA

After sitting for 1 month, I went to start and battery was dead. Aaa got car running, and batter was recharged. Sort time after, power steering became inoperable and has been for 6 weeks. Steering now manual and very stiff.

- Williamsville, NY, USA

My daughter in law was driving the vehicle when the power steering assist fault came on the screen and steering became very hard. She was driving in town around 30 mph and was able to pull over and stop the vehicle. When she restarted it the fault was gone and she was able to drive home. I found that there were many cases of this happening on the internet at speeds from slow to fast. I took the vehicle to the local dealer who told me the steering gear had to be replaced. He also said there was no recall on my Ford even though several complaints were on the web. They are ordering the part for it and the parts and labor are over 2000$. will Ford wait til somebody gets killed before they recall the vehicles?

- Mountain Home, AR, USA