2.9

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
50,000 miles

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problem #2

Jan 082023

Explorer

  • 90,000 miles
The contact owns a 2015 Ford Explorer. The contact stated that while attempting to use the HVAC system, the heater was inoperable. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump needed to be replaced. The mechanic stated that the water pump had been leaking coolant into the oil pan and could have caused the vehicle to stall. The vehicle had not been repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

- Manchester, NH, USA

problem #1

Mar 242016

Explorer

  • 10,000 miles
The contact owns a 2015 Ford Explorer. The contact stated that there was an abnormal odor in the vehicle while the air condition was in operation. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the catalytic converter needed to be replaced. The vehicle was repaired however, after several months the failure recurred. The manufacturer was notified of the failure however, the contact was informed that no further assistance would be offered. The approximate failure mileage was 10,000.

- Astoria, NY, USA