The contact owns a 2016 Ford Explorer. The contact stated that rainwater had leaked into the driver's side B-pillar trim panel causing electrical failures to occur which included the battery failure and the keyless entry failure. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The failure mileage was 125,000.

- Garfield Heights, OH, USA

The roof rack on the left side of the vehicle became unattached in transit, and flew off into traffic.

- Hot Springs, AR, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed MPH, the roof rack rails detached from the vehicle. No warning lights illuminated. The vehicle was taken to the dealer and it was confirmed the entire roof rack rails had detached from the vehicle. The vehicle was previously repaired under the Customer Satisfaction Program recall 21S22. The contact stated the failure persisted. The vehicle was not repaired due to cost. The contact stated the dealer informed him he must pay for the repairs because the vehicle had been previously repaired under the recall program. The manufacturer was made aware of the failure and referred the contact back to the dealer. The failure mileage was approximately 160,000.

- Columbia, SC, USA

Trim piece on passenger side broke in half while driving and hit another car. No damage reported but it almost caused accident. Confirmed this is the recalled piece.

- Bay City, MI, USA

On 1/28/24 We were traveling 50-60 mph when all of a sudden we heard a popping noise and noticed the trim on drivers side was loosening. We were able to slow down and pull over which was when the trim then blew off. My husband retrieved the trim (which we now know is referenced as the a-pillar) off the side of the road. obviously this could have been worse if it had struck another vehicle /caused someone to swerve. I then contacted the ford dealership as we learned this was part of a recall. They came out and ended up fixing the roof rack of which that was not my complaint. Clearly there was a miscommunication on what my problem was when called in. I then took it into dealership for them to observe. He printed out a quote to fix pillar at 400-500$ but could not guarantee reimbursement by Ford. I called Ford motor company who gave me a case number and corresponded with local dealership. Essentially I have been told bc this is an advanced notice recall there is nothing that can be done to fix current situation. I will now be driving my vehicle without the trim and also concerned how long til the passenger side blows off as there was no loosening or sign of defect prior to this event. How will weather affect the exposed trim and windshield/aerodynamics. I just hope Ford will expedite the process of repair for safety first but also the look of the vehicle as this is a reflection of their company. My case number is CA547669778 approx mileage 123,000

- Watkinsville, GA, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving approximately 70 MPH, there was a loud popping sound coming from the driver's side window trim panel detaching from the vehicle. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 112,000.

- Cashmere, WA, USA

I reported a problem 1/23/24 concerning the trim blowing off by the front windshield, I saw on the news that this is a recall issue but I also think that the cowling where the wipers are attached should be looked into, this piece is falling apart and when driving the wind gets under the trim pieces causing it to blow off.

- Chester, PA, USA

I was driving down the interstate and heard a tapping/clicking sound from the right side of my windshield that got progressively worse. Before I could stop at the next exit to examine the cause, I noticed an object falling to the ground in my rearview mirror just as the noise stopped. After exiting and looking at the area where the noise was coming from, I noticed a trim piece missing. I later identified the missing trim piece as the passenger side Windshield Outer A-Pillar Trim Molding. Our 2016 Explorer was purchased new in 2015 and has never been in an accident or suffered any damage that could have caused the trim piece to detach. Since replacing the trim piece, I can hear faint fluttering from the same area. The trim piece appears slightly loose, although I've been told it's as secure as it can get. This happened around a year ago. I didn't think to report it until I read an article earlier about a recall for a loose trim piece on Ford Explorers. My first thought was that it was going to be about the same issue I experienced, but it was for a trim piece on the roof rails. I decided to submit this report in case this has happened to others with similar generations of our Explorer.

- Spring Hill, TN, USA

We were driving down [XXX] between Houston and San Antonio on [XXX], when we heard a loud noise but felt nothing. When we were ready to leave our destination, the front-driver's side windshield panel was gone. It had blown off going down the road. There was no warning that the panel was loose nor any warning that it was gone. We could have been seriously hurt or killed if the part had come through the windshield. We are thankful that it did not hit and or kill a motorcyclist or cause a wreck where someone else could have been hurt or killed. There is no way to know if a later travelling car received damage due to the part being in the freeway or if it caused a wreck. I am also concerned that the windshield will leak since there is nothing covering the edge of the windshield. My car is available for inspection, but I do not have the panel. I spoke with Mia at Ford Customer Service (800-392-3673) on January 22, 2024. There is nothing that Ford is doing at the time to help car owners. Mia said to keep all paper work incase Ford decides to do some repairs in the future. I will get my car fixed but not at Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Houston, TX, USA

The cowling where the windshield wipers are attached is falling apart this caused the pillar molding bracket to blow off on I-95 may have struck another vehicle. The ford dealer estimated it would cost $1223.72 to repair.

- Chester, PA, USA

The windshield Trim panel flew off at highway speed.

- Huxley, IA, USA

The windshield trim on the drivers side and passenger side has come off while driving 70+ mph on the interstate. The drivers side flew off and hit my windshield. A few weeks later the passenger flew off and the car behind me had to swerve to avoid being hit by it. This is dangerous for me as the driver of the vehicle because it could have cracked my windshield while I was driving and it puts the other drivers in danger from flying objects.

- Paris, TN, USA

Passenger-side A-Pillar Molding Windshield Outer Trim flew off while driving on the highway.

- Portland, OR, USA

In 2021, driving down the highway, our driver side windshield trim partially broke free and started smacking against the driver side window before breaking off and flying behind the vehicle. Then in July 2023, the passenger side windshield trim broke free on the highway. Appears the rubber seal disintegrates allowing the wind to grab it and rip the plastic trim piece off the vehicle. Currently, the rubber seal on the engine cowl windshield trim is disintegrating also.

- Harvest, AL, USA

Passenger Side windshield molding Trim flew off on the highway speed.

- Downers Grove, IL, USA

The driver side panels on my front windshield flew off while driving on the highway and then the passenger side broke and the lining ripped out slapping the side window. I know at least 4 other people whose Explorers have done the same and see them all the time driving around broken and gone. How is this ok? It could have hit another car or person when it flew off.

- San Antonio, TX, USA

The windshield trim on the passenger side of my 2016 Ford Explorer came flying off my car while I was traveling at about 70mph. The piece flew upwards and backwards. I was not able to see if it hit any of the cars behind me. I was not able to stop to retrieve the piece. I've included a picture below. My car is available for inspection upon request. The safety of the drivers behind me was obviously put at risk having to dodge the flying part. I have not brought the car in for the repair yet, so they have not inspected it, nor has the police or insurance company. I just wanted you to know about it. There were no symptoms before the incident occurred.

- Allen, TX, USA

Both Front windshield trims flew off while driving. Each side different days. On highway driving when saw something fly on side of my vehicle and almost hit vehicle beside me. I was forced to pull over check my vehicle and noticed windshield trim missing.

- Bakersfield , CA, USA

The power liftgate stop working. The liftgate light on dashboard shows liftgate open and the power liftgate does not work open nor closes.

- Magee , MS, USA

The windshield trim on the passenger side flew off the vehicle unexpectedly while driving at highway speeds. The piece hit the windshield and then flew off causing me to almost run off the road. Thankfully, it did not strike another vehicle.

- Conway, SC, USA