10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 12,195 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I own a 2016 Ford Explorer with approx. 61,000 miles on it. In August 2023 the B Pilar cover broke off while I was driving down a local freeway at approx. 70 MPH. I replaced this cover out-of-pocket. In October 2023 the A Pilar cover also broke off at freeway speeds and I also replaced it out-of-pocket. Neither pilar cover showed signs of being loose prior to coming off. In December 2023 the B Pilar cover came off again. On 1/19/2024 the NHTSA issued a recall for the Ford Explorer A/B Pilers coming off. (24V031). I contacted my local Ford Service Center, where I have had all my Ford vehicles serviced for over 35 years, and inquired about getting the A/B Pilers replaced. I was told that they had no parts coming in to do the repairs and that I would need to call then every month the check if they had parts. I did this for a year when I talked with someone who seemed to know more. I was told that the vehicle would need to be brought in, inspected and then it could be placed on their list and I would be notified when the parts were in. I was also told that they have been told by Ford that parts may not be available for months or the end of the year and there was nothing they could do about that. In the meantime the vehicle looks terrible and the gasket that surrounds the windshield is cracking and large pieces are coming off due to the exposure to the sunlight and weather. I received a telephone call today from the local dealership, inquiring if I was interested in trading in or selling my vehicle. I asked if they would fix the A/B Piller issue if they were to buy and then sell it. The person seemed to know where I was going with this and said they had nothing to do with the service department or the recalls, but, yes, the vehicle would have any recalls handled prior to them selling it.
- Fairfield, CA, USA
The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle BUT the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not complying with the guidelines that the NHTSA puts forth as even when you are included in the recall the parts /repairs are unavailable. Unacceptable!
- New Orleans, LA, USA
a-pillar trim detached
- Oakland, TN, USA
My vehicle has had an active recall for over a year with no parts available. The side pillar on both sides of my vehicle have flown off while driving. I paid to have the driver side replaced prior to this recall. The passenger side is broken and needs replaced. I don-??t understand how a recall can last this long without any parts available or resolution. I also would like to be reimbursed for the cost of the initial repair to the driver side.
- Bushnell, FL, USA
"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.
- Altoona, IA, USA
A-pillar trim flew off while driving. Obviously could've caused harm to other drivers. Ford has not notified me of when my vehicle will be repaired. Dealership offered to repair at cost to me.
- Mesquite, NV, USA
The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year
- Morehead, KY, USA
One of the Pilar (passenger side )flew off
- Canyon 1387, CA, USA
Vehicle was purchased from carmax, there is a crack on the trim ar the d-pillar around the window on the driver side and passenger side. My wife bought a 2014 Ford Explorer about a week prior to mine from the same place and there is a crack in the same exact spot on the driver and passenger side. Causes water to leak into the interior of the vehicle. In the summer months it's causes a musty smell with the potential for mold to develop.
- Cecilton, MD, USA
Just noticed B Pillars on both R&L front doors have become detached at the tops and I am concerned that one or both will come completely loose and fly off while driving and cause injuries or accident. No incidents or injuries to report as of yet.
- La Habra, CA, USA
trim piece flying off while the vehicle was in motion with traffic around me.
- Southampton, NJ, USA
Trim on driver side windshield flew off while driving. ordered Replacement, 2 weeks after i replaced the driver side the passenger side has fallen off while driving. I have not yet ordered the passenger side yet but today while driving home down the interstate the driver side that was just replaced less than 30 days ago flew off again. Being on the interstate it hit my windshield and flew over and hit a truck traveling behind me who swerved I do not know if it did any damage to his vehicle neither of us stopped ( We were on the interstate but I did notice he swerved luckily did not hit any other vehicle. However now I am hearing a whistling I just got home to do some research and see this is in an ongoing issue but what do I do" order and replace again this will be 3 sets in less than 60 days. this site says there is not a known fix yet"
- Arab, AL, USA
A-pillar trim pieces have both become detached. One detached from the vehicle while traveling on the highway and flew into on-coming traffic. The other detached on the highway and hung on the drivers mirror. Ford advises that even though both parts have detached it is the customer's responsibility to pay for repairs since the recall is still in advanced notice status.
- Winchester, VA, USA
While driving on the highway at approximately 80 mph, the driver side A-pillar molding on my 2016 Ford Explorer flew off and struck a vehicle behind me. I am not able to determine if there was any damage to the impacted vehicle. On my vehicle, there are what appear to be scratches or smudges on my door and window due to the rubber molding flapping rapidly. I have attached a picture for reference. I have contacted Ford Motor Co., and all they communicated was they are working on a remedy but could not offer any other resolution to a potentially deadly and catastrophically unsafe situation. The speed at which this is being remedied is unacceptable. my family and the other lives in the impacted vehicle were put in danger. This is not an unserious matter.
- Indio, CA, USA
After buying this vehicle on 4-10-24 checked with Car fax for any recalls. Found a recall on my vehicle 24S02 for the pillar trim. Inspected my vehicle and noticed passenger side pillar trim of the windshield at the very top is starting to come loose and is a bit separated. Didn't notice it till after hearing about this recall.
- Green Bay, WI, USA
Iba conduciendo por la avenida y de pronto salió volando el trim del lado del conductor que va cooocado al lado del parabrisas, por suerte no venía carros tan pegados a mi y no ocasionó ningún daño,
- Kansas City, MO, USA
Lost the driver side A pillar in January- now just lost passenger side A pillar driving on I-16
- Watkinsville , GA, USA
While traveling home from out of town this past Easter weekend, a large piece of something flew up, whipped in front of the passenger side windshield and then smacked the passenger side window before completely detaching in the road behind me. I pulled over to see what happened and saw the trim was missing from the entire side of the windshield. Only a piece of rubber was left dangling. I pulled it off so it would also not go flying. It was scary as my kids were in the car. I am thankful no one was hurt or injured.
- Holly Springs, NC, USA
On 3/19/24, my left side exterior A-pillar trim part flew off my car on the highway. I have had a constant wind noise in my windshield for a very long time. I didn't think this was going to happen. Thank God there was no cars directly behind me because it came off and was hanging and then blew off before I actually knew what was going on and could pull over. I called the Dealer regarding repair and was informed that there is no fix but they could replace with the part that they have existing in stock which would cost me $366 for the part. Since this is a recall I was asking if I will be reimbursed and the Dealer told me I would need to call Ford. I did and they told me I would need to wait for a parts letter to be sent to me. I explained that I do not want to drive my car around with this piece missing. But they were unable to provide me guidance for reimbursement. I am wondering if you have any information or guidance re: reimbursement for the current parts fix until Ford provides a permanent solution to this recall?
- Vacavile, CA, USA
- Shepherd, TX, USA