I called ford about this recall in December of last year. The dealer in Chico CA. I submitted a request to get it done and they keep saying ford isn-??t making them yet. I lost my piller and my car looks ugly an I just want it fixed

- Chico, CA, USA

I want to escalate the recall that Ford has on my 2016 Ford Explorer A-pillars. This recall was issued on January 2024, almost 2 years ago. Is Ford going to fix these problems or not. They also have a recall for the B-Pillars from May 2025. Please advise when they are going to find a fix.

- Abington, MA, USA

Left side roof rack chrome cover came off on the freeway with no warning. It could have flown into other cars. Haven't taken to dealer yet. No inspection, the part is gone, run over by other vehicles. No symptoms prior to failure.

- St Petersburg, FL, USA

Both an and b pillars are junk and dealer inspected a pillars and said they were fine" And there-??s no remedy for the b ones which is annoying. My car shakes bc of a transmission shutter at 100k miles it-??s not bad but why is jt going on? And wind noise because of the pillars I-??m hoping" Needing help from someone.

- Melrose , WI, USA

Both my A pillars have ripped off on the highway. Called Ford Service center and they continue to say there are no parts available. Most recent incident was on [XXX], when my passenger side ripped off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fort Hood, TX, USA

There are 2 active recalls for this VIN, both related to pillar body parts. The A-pillar recall was issued in January of 2024. The B-Pillar recall was issued in May of this year. Neither recall has been able to be addressed. Gray-Daniels Ford in Brandon, MS continually states that Ford has not issued a solution yet. This is unacceptable. Multiple pillar parts have fallen off of my vehicle while driving. I have ordered aftermarket solutions to try to remedy, but the inability for a major manufacturer to produce a solution and implement the same, over a period of 19 months and almost 4 months respectively, should not be tolerated. The NHTSA needs to investigate this and force Ford to implement a safe solution for these issues, and quickly.

- Brandon, MS, USA

I am writing to you today with an urgent and serious safety concern regarding my 2016 Ford Explorer XLT. My vehicle is affected by the A-pillar molding inspection recall, Campaign 24S02/24V031. Last week, while I was driving on the interstate, the passenger side A-pillar molding detached from my vehicle and flew off. This created an extreme safety hazard for myself and other drivers on the road. I contacted my local Ford dealership, Cloninger Ford of Salisbury, to have the recall addressed. They informed me that they cannot perform the repair because the necessary part is out of stock. This is a critical safety issue. The driver's side A-pillar molding is also loose and could detach at any time, posing the same risk. I have found the replacement part is available for purchase from various online retailers, which contradicts the dealership's claim of part unavailability. The recall documentation states that a detached trim piece can become a road hazard, increasing the risk of a crash. Given that this has already occurred with my vehicle, I need an immediate and concrete solution. I am requesting a specific timeframe for when a permanent remedy will be available for recall 24S02/24V031 and when I can bring my vehicle in for the repair. The safety of myself and others on the road is at risk. Thank you for your prompt attention to this matter. [XXX] [XXX] [XXX] VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Salisbury, NC, USA

2016 Ford Explorer. A-Pillar trim piece flew off vehicle while driving on highway. Part recalled Jan 2024, currently no solution available from Ford. Paid out of pocket to replace in 2022. B-Pillar trim piece flew off vehicle while driving on highway, remained attached by soldered wires. Part recalled May 2025, currently no solution available from Ford. Paid out of pocket to replace heavy duty, waterproof double sided tape in Jan 2025, tape failed again by July -??25. Cannot tie piece on because the window won-??t function. Tape fails, so currently having to reattach while driving with my arm out the window or pull over every few minutes and drive slowly. Left with no options to repair from Ford!

- Mount Laurel, NJ, USA

Exterior b-pillar applique molding FLEW OFF of explorer. Might have hit people or cars. Has been inspected and confirmed by Ford dealership in December 2024. No warning of problem. Been waiting for part for 8 months, but service department said none are coming in.

- Hammond, IN, USA

A pillar components have come detached on both sides of my vehicle. One on the right side in spring of 2024 and one on the left side summer 2025. The entire rubber and plastic moulding is missing on the right and the entire rubber became unattached underneath the plastic pillar accent on the left. I am afraid of that piece detaching and hitting a car. Why is it taking so very long for a remedy for this"!!!!??"

- Holly Springs , NC, USA

Around April 9, 2025 I took my vehicle to the dealership (Crossroads Ford Prince George, VA) for a NHTSA Recall 25V031. As of today (7/10/25) the repair is not completed. Dealership claim that the parts still on order due to shortage. This seams to be a long time for Ford Company to provide the parts to replace the A-Pillar trim.

- Chesterfield, VA, USA

There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.

- Pasco, WA, USA

I have contacted ford dealership here in Chico, CA about the recall Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 I was told that the parts have been on back order for the last 6 months and that was in January of 2025. As of today I still haven-??t been contacted for this recall. I-??m not sure what to do but they checked my car and said we added you to the list in January of this year

- Chico, CA, USA

Vehicle is not safe for roadways yet no solution has been provided

- Donalsonville, GA, USA

Windshield seal flies out from under the pilar molding and smacks windshield and passenger window.

- Austin, TX, USA

On [XXX] the passenger side exterior A-pillar applique trim piece broke free from the vehicle on HWY. Vehicle was doing about 70mph at the time of the incident. No damage nor accidents to people or property resulted. Upon investigation of replacing the part, learned of an existing safety recall for this problem. Reference NHTSA 24V-031. Scheduled repairs with the dealership for 5/9/25. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Hortonville, WI, USA

Roof Rack Trim departed vehicle while driving presenting hazard to other vehicles on the road. This item was part of recall 21S22 and completed on Mar/2021. The recall repair of placing adhesive was ineffective at preventing the hazard. Current recall repair procedure is to drill holes in the trim piece and utilize retaining plugs to prevent the trim piece from departing the vehicle. Ford refuses to perform the current recall repair procedure to the vehicle. Recommend all vehicles with adhesive repair be recalled to be repaired with the current procedure. Ford case claim #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Johnson City, TN, USA

exterior a-pillar trim it came lose and almost hit a car behind me.I spoke to the dealer since it is assumed that there would be parts for that problem no later than mid -2024.

- Weslaco, TX, USA

I had my Ford Explorer inspected by my Ford dealership in early August of 2024. They stated a repair would be made by the end of 2024. One of the A pillars had already come off while driving on the interstate and I have been told by the dealership the other one needs to be replaced. I'm assuming there was not a wreck caused because of the piece flying off my car. We pulled over because we had no idea what happened. It is now 8 months since the inspection and I am told there are still not parts to replace the defective pillar. I was told some dealerships have the parts but others do not. I have contacted my dealership multiple times as well as Ford directly. I would like my vehicle repaired.

- Cartersville, GA, USA

My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area" I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02. This was inspected at Yark Ford in Toledo where I bought the car, technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made" Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle. I am a Ford guy I want to buy another Ford that does not leak, sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining, plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Toledo, OH, USA