There was no incident however I received a recall for a windshield piece that was back in 2024 and supposedly would be available for repair in the latter half of 2024. However nothing has been sent to me regarding this and when the piece came off it cracked my windshield so I have a crack across that as well.

- Pasco, WA, USA

I have contacted ford dealership here in Chico, CA about the recall Manufacturer Recall Number 24S02 NHTSA Recall Number 24V031 I was told that the parts have been on back order for the last 6 months and that was in January of 2025. As of today I still haven-??t been contacted for this recall. I-??m not sure what to do but they checked my car and said we added you to the list in January of this year

- Chico, CA, USA

Vehicle is not safe for roadways yet no solution has been provided

- Donalsonville, GA, USA

Windshield seal flies out from under the pilar molding and smacks windshield and passenger window.

- Austin, TX, USA

On [XXX] the passenger side exterior A-pillar applique trim piece broke free from the vehicle on HWY. Vehicle was doing about 70mph at the time of the incident. No damage nor accidents to people or property resulted. Upon investigation of replacing the part, learned of an existing safety recall for this problem. Reference NHTSA 24V-031. Scheduled repairs with the dealership for 5/9/25. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Hortonville, WI, USA

Roof Rack Trim departed vehicle while driving presenting hazard to other vehicles on the road. This item was part of recall 21S22 and completed on Mar/2021. The recall repair of placing adhesive was ineffective at preventing the hazard. Current recall repair procedure is to drill holes in the trim piece and utilize retaining plugs to prevent the trim piece from departing the vehicle. Ford refuses to perform the current recall repair procedure to the vehicle. Recommend all vehicles with adhesive repair be recalled to be repaired with the current procedure. Ford case claim #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Johnson City, TN, USA

exterior a-pillar trim it came lose and almost hit a car behind me.I spoke to the dealer since it is assumed that there would be parts for that problem no later than mid -2024.

- Weslaco, TX, USA

I had my Ford Explorer inspected by my Ford dealership in early August of 2024. They stated a repair would be made by the end of 2024. One of the A pillars had already come off while driving on the interstate and I have been told by the dealership the other one needs to be replaced. I'm assuming there was not a wreck caused because of the piece flying off my car. We pulled over because we had no idea what happened. It is now 8 months since the inspection and I am told there are still not parts to replace the defective pillar. I was told some dealerships have the parts but others do not. I have contacted my dealership multiple times as well as Ford directly. I would like my vehicle repaired.

- Cartersville, GA, USA

My SUV is leaking water every time it rains ( I live in Toledo so alot ) under the floor mats and down from the drivers side pillar area" I was told by Ford it was a recal for the A - pillars? I have the recal # 24s02. This was inspected at Yark Ford in Toledo where I bought the car, technically Yark Jeep same owner. I have a case #[XXX] with Ford Customer service because they said they dont know when the parts will be made" Meanwhile I get to drive around in water i guess. Ford has done a customer courtesy for others issue unresolvable such as pay fair market value plus a 15% premium for the replacement of the vehicle. I am a Ford guy I want to buy another Ford that does not leak, sick of sitting in water. NHTSA # 24V031 Please help me out with thi situation it is for sure not safe safe to drive around when its raining, plus it just seems to be unresaonable I have to be rained on inside my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Toledo, OH, USA

right side a pillar came off vehicle at highway speed 18 months ago. i bought replacement part i heard of recall so i returned part for refund. ford claims to be working with suppliers to obtain repair parts. this has gone on way too long, they are not taking this seriously! i am a retired millwright and have worked in ALL types of factories my whole career including many car plants. i know what it takes to manufacture these parts. ford is simply not trying! the recall for this is 24so2(ford), and 24v031(nhtsa). please do your best to motivate them to remedy this issue! thank you

- Fremont, CA, USA

Component Failed - The A-Pillar Trim part detached from driver side and the passenger side if coming off. Safety Risk - Hazard on road Component inspection - No Warnings - No I have been waiting since February 2024 for a repair solution and missing pillar is unsightly

- Shepherd, TX, USA

I own a 2016 Ford Explorer with approx. 61,000 miles on it. In August 2023 the B Pilar cover broke off while I was driving down a local freeway at approx. 70 MPH. I replaced this cover out-of-pocket. In October 2023 the A Pilar cover also broke off at freeway speeds and I also replaced it out-of-pocket. Neither pilar cover showed signs of being loose prior to coming off. In December 2023 the B Pilar cover came off again. On 1/19/2024 the NHTSA issued a recall for the Ford Explorer A/B Pilers coming off. (24V031). I contacted my local Ford Service Center, where I have had all my Ford vehicles serviced for over 35 years, and inquired about getting the A/B Pilers replaced. I was told that they had no parts coming in to do the repairs and that I would need to call then every month the check if they had parts. I did this for a year when I talked with someone who seemed to know more. I was told that the vehicle would need to be brought in, inspected and then it could be placed on their list and I would be notified when the parts were in. I was also told that they have been told by Ford that parts may not be available for months or the end of the year and there was nothing they could do about that. In the meantime the vehicle looks terrible and the gasket that surrounds the windshield is cracking and large pieces are coming off due to the exposure to the sunlight and weather. I received a telephone call today from the local dealership, inquiring if I was interested in trading in or selling my vehicle. I asked if they would fix the A/B Piller issue if they were to buy and then sell it. The person seemed to know where I was going with this and said they had nothing to do with the service department or the recalls, but, yes, the vehicle would have any recalls handled prior to them selling it.

- Fairfield, CA, USA

The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle BUT the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not complying with the guidelines that the NHTSA puts forth as even when you are included in the recall the parts /repairs are unavailable. Unacceptable!

- New Orleans, LA, USA

a-pillar trim detached

- Oakland, TN, USA

My vehicle has had an active recall for over a year with no parts available. The side pillar on both sides of my vehicle have flown off while driving. I paid to have the driver side replaced prior to this recall. The passenger side is broken and needs replaced. I don-??t understand how a recall can last this long without any parts available or resolution. I also would like to be reimbursed for the cost of the initial repair to the driver side.

- Bushnell, FL, USA

"A" Pillar left and right coming loose, right side blowing away on the freeway. Dealer mentioned they have a fix for it but will not repair until recall approval.

- Altoona, IA, USA

A-pillar trim flew off while driving. Obviously could've caused harm to other drivers. Ford has not notified me of when my vehicle will be repaired. Dealership offered to repair at cost to me.

- Mesquite, NV, USA

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

- Morehead, KY, USA

One of the Pilar (passenger side )flew off

- Canyon 1387, CA, USA

Vehicle was purchased from carmax, there is a crack on the trim ar the d-pillar around the window on the driver side and passenger side. My wife bought a 2014 Ford Explorer about a week prior to mine from the same place and there is a crack in the same exact spot on the driver and passenger side. Causes water to leak into the interior of the vehicle. In the summer months it's causes a musty smell with the potential for mold to develop.

- Cecilton, MD, USA