8.2
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 6,300 miles
- Total Complaints:
- 8 complaints
Most common solutions:
- not sure (4 reports)
- replace throttle body (4 reports)
This problem may be covered under warranty. Ask your Ford dealer.
2 weeks ago i lost all power had the orange wrench check engine light and airbag light on.. took it in to service replaced the control power module computer was reading code 2111 which was to re-program throttle body.... last night same thing happened while driving with my 2 kids in the car all the lights came on and lost all power had the truck once again towed to the dealer. Code that came up this time was 2119 replace the throttle body...
this is the scariest thing ever to happen. they are keeping the truck until tomorrow so they can drive it a bit to make sure its ok.... I am so frustrated and now a nervous wreck to drive this truck. I travel 50 miles a day this is the last thing I need to worry about.... not a happy camper and really want out of this truck
- Pam L., farmingville, NY, US
My 2016 Ford Explorer XLT with 9000 miles died while pulling out onto the highway. Just a thud and I had to drift to the shoulder. Had the wrench, engine as well as several other lights pop on. Had to get it towed to the dealer. It started right up and they were able to drive it into the bay... Although the wrench and engine lights were on. My frustration level has just exponentially increased when I saw all of the other complaints here for the same thing.
- lalaland68, Chestnut Hill Cove, MD, US
On a summer vacation to tour National Parks in ND and SD, we rented a 2016 Ford Explorer on August 11, 2016 and drove it in and around Fargo, ND for two days with no problems. On August 13, 2016 we were driving along a state highway in southern ND and completely lost power. The driver could not accelerate. Dashboard warning lights, including the passenger side airbag, wrench and check engine lights came on. We were able to roll into a rural driveway and turn off the car for 10 minutes or so while we placed calls to the rental car company. If we hadn't been in a rural area with very little traffic, this could have resulted in a serious accident.
We were able to start the car and drive to the closest airport that could provide a replacement rental car. Rental car company personnel claimed that they had not heard about any problems with the 2016 Ford Explorer. We made the decision to change cars based on the number of people who reported the same problem on carcomplaints.com. Thank you!
- Janelle G., Nelsonville, OH, US
While driving in traffic car lost the ability to go when gas pedal was pushed....had to coast to side of road and hope I had enough momentum to make it and not get hit. Major problem that I hope Ford fixes before someone gets killed due to their explorer losing its ability to accelerate.
- Kim M., Knoxville, TN, US
July 4, only a few hours ago, driving home from fireworks display with a car full of kids in a torrential downpour, my Explorer suddenly decelerated from a speed of 45 MPH and gas pedal was not working. Wrench light came on, and then the airbag light. We were scared out of our wits. The car was virtually now in neutral.
As the mom and the driver, I had to keep everyone calm, but was a total wreck inside. I was about 4 miles from home, and by the grace of God, was able to coast along the shoulder with hazards on all the way home. Swinging into my driveway, we were going 8MPH. When safe in the driveway I let the kids all inside and had a good long cry. I shudder to think what could have happened.
I am appalled to see that Ford definitely knows this is a problem and isn't voluntarily recalling these vehicles! Does someone have to DIE before they do something proactive?!?
I plan on calling the dealership in the morning and I know they will be great about service and a loaner, but I am LIVID. My next call will be to corporate, and if this BRAND new $48,000 vehicle isn't fixed properly, I will be contacting a lemon law attorney as well as every press outlet that will listen.
Ford certainly has enough money to pay for six figure ads on TV, touting their "sales" claiming how their vehicles are "American tough". Seems like they could divert some of those funds to prove it. I will update as this escalates.
- Linda R., Eatontown, NJ, US
I was out of town and driving back home on a Sunday (about 2 hours away from home) when the engine, suddenly, would no longer accelerate. I was able to coast to a reasonably safe place out in the middle of no where. A wrench icon appeared in the driver display and a pop-up was displayed which also featured a wrench and text to the effect of 'see owner's manual'. According to the manual, the wrench icon demonstrated a 'power-train' issue. The vehicle had power, the engine never quit running, and all electronics stayed working normally. It was idling rough, however, and the gas pedal had no effect in any gear (from drive to reverse). The vehicle would move forward or backward (depending on gear) only to the extent of a normal idle despite pressure to the gas pedal.
The vehicle was towed to the closest Ford Dealership and, because the dealership was closed (Sunday), I was forced to figure out my own way to get home so that my wife and I could make it to work on Monday morning. The vehicle is still at the dealership, after a total of 2 whole weeks. The problem was diagnosed as a throttle body issue and the newly, reworked part (which even has a different part number than what was originally shipped from the factory with the vehicle) is on backorder. I was recently informed that the dealership has received another 2016 Explorer with the same problem, since receiving mine. This is a Ford dealership in a town of 2,000 people, mind you.
All in all, AWESOME experience to have after purchasing a brand new $40,000 vehicle....(insert sarcasm). Probably won't buy another Ford.
- Vince W., Oklahoma City, OK, US
I bought this vehicle at the end of January 2016. Only have 3660 miles and already 2x I have had the Power Train light and the Check Engine Light on... THIS IS DANGEROUS!!!!!!!! What is my wife and the kids are on the highway!!!!
- dveras, Glendale, NY, US
Add us to the list. #33 I think. 2016 Ford Explorer with 6,400 miles just left us stranded. Cruising along at 60 mph, I'm pressing the gas and nothing! Luckily we were able to pull into a left turn lane of a four lane highway. 'Wrench' warning came on. Looked it up and it states that it's a powertrain failure, contact qualified repair center immediately. Then I find so much info on the internet that there should be a recall, but Ford will not put one in place for this problem. Hmmmm....waiting for someone to get killed??
- Lynne D., Cope, SC, US