The contact owns a 2016 Ford Explorer. When the vehicle was placed into reverse, it jerked. The vehicle was taken to woody anderson Ford (2500 jordan ln nw, huntsville, al 35810, (877) 315-0514) to be diagnosed and repaired per an unknown recall regarding carbon monoxide. Prior to taking the vehicle to the dealer, the contact became very sleepy while driving. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not available. The failure mileage was 77,000.

- Huntsville, AL, USA

With the cruise control set at ~78 mph on an interstate highway the automatic transmission appeared to shift into a low gear causing the vehicle to suddenly decelerate and the engine to rev to match the set speed. The vehicle decelerated from 78 to about 40 as if I had slammed on the brakes. After stopping and talking with my dealer he recommended to continue as no warning lights or indicators appeared on the car. I continued on the road at a much reduced speed. After a short distance the vehicle again self shifted to a lower gear with the engine RPM's showing approximately 3000 at about 55 mph. Dealer is installing a new transmission but can not identify what caused the vehicle to shift gears on its own.

- Benson, MN, USA

I received a "terrain management fault" alert while driving on a highway, and immediately had a loss of power and very slow acceleration after stopping. Upon reaching my home the vehicle would not drive up a small incline in my driveway. The "check engine light" came on and there is now a loud metallic clang when shifting into drive or reverse. The vehicle has only 13, 655 miles on it. I called Ford roadside assistance and they will have a tow truck take it to a Ford dealer in the morning for testing..

- Forest Heights, MD, USA

Vehicle steering became stiff while driving in a parking lot, with multiple errors. Cannot drive vehicle safely. Happened without warning. -hill start assist not available -service advancetrac -terrain management system fault

- Neah Bay, WA, USA

During acceleration, a brief pause in acceleration or down shifting of gears. Feels like the transmission is slipping. Usually noticed during 30 minutes of normal driving conditions.

- South San Francisco, CA, USA

When you drives slowly in between 15mph to 20mph 2nd to 3rd gear shifting it gaves tugg when it was in warrenty I bring to Ford delarship but they said everything is ok never recommend Ford it was my 1st experience with Ford but all crap cars and SUVS

- Glen Burnie, MD, USA

Complete vehicle power failure (loss of steering capabilities, etc)while in motion making left hand turn onto major surface street that connects to freeway entrance.

- San Diego, CA, USA

Interior of car began to smell of burning oil, warning message "4WD temporarily disabled". leak from vent hose into ptu system. Ford (santa rosa, ca) says ptu must be replaced. 37K miles on car.

- Santa Rosa, CA, USA

The engine will stall and the car will buck/shake and almost die when put into drive after sitting overnight or for several hours takes 1-2 minutes to jerk/shake and then will run fine. Twice the wrench icon has come on in the dash. We have taken it to the dealership 3 times now to be fixed. They were able to validate what happened, as it happened to them but said that the car's computer did not generate any codes so they are unable to diagnose/repair.

- Indianapolis, IN, USA

I have been driving my vehicle for the last month it has 40000 miles on it and had no problems until the last couple of weeks my vehicle has been jerking when accelerating and the gear drops.

- Safford, AZ, USA

It jolts, lunges, transmission doesn't engage and slams into gear hard it makes you feel you got rear ended with a big bank. Slow to accelerate and when it finally does it lunges

- Avon Lake, OH, USA

Same issue as NHTSA id number: 11042260. At 7,000 miles when the vehicle goes into reverse we hear a loud thumping sound as though you ran over something. This is happens more when reversing with a turn than straight but seldom while backing straight out as well. At 7,500 mile service the issue was bought to the attention of the dealership, the tech determined that it was a faulty rdu (rear drive unit) which was placed on order. The dealer has not yet responded to the status of the part which has been over a month! yet the dealership asked us why we rated the unsatisfactory! at this point it is unknown if this would solved the problem as the replacement part has not yet been installed.

- Staten Island, NY, USA

When keeping a steady speed, rpms fluctuate up and down causing a jerky movement while driving. Happens randomly or after idling for a few minutes. Also, power decreases during this event, so when taking off, car doesn't want to accelerate, then lurches forward. Also, when accelerating, particularly uphill, a burning smell comes from the vehicle.

- Huntsville, AL, USA

The contact owns a 2016 Ford Explorer. While the vehicle was in the drive position, the vehicle stalled, rolled backwards, and crashed into a tree. A police report was not filed and there were no injuries. The vehicle was taken to soo motors (391 3 mile rd, sault ste. Marie, mi 49783, (906) 632-2278) for diagnostic testing. The contact was informed that the vehicle performed as intended. The contact was also informed that the vehicle was equipped with hill braking assist. The manufacturer was notified of the failure and opened case number: [xxx]. the approximate failure mileage was 24,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cedarville, MI, USA

While driving the vehicle in heavy traffic on a city street I lost power. The vehicle would not shift into gear. When I parked the vehicle it would not go in reverse. I had to put the vehicle in neutral and get pushed out of the parking lot. The vehicle would not shift into gear to drive home. The vehicle had to be towed to the dealership. The second time this happened I was on a 600+ mile trip out of state. I was driving at high speed on the interstate. I took the vehicle to a dealership when I reached my destination. There service department could not fit me in T look at it. I drove the vehicle directly to the dealership when I returned home. The third and fourth time I was 150 miles from home. I was driving in heavy traffic on a 4 lane highway. The issue also happened when the car was stationary sitting at a stop light then attempted to proceed into traffic. I have had the same issue 4 times without the "nonconformity" being resolved. I have taken it into the dealer 3 times for service. The vehicle has been out of service greater than 15 days. Carfax indicate the electric throttle body was repaired a month before I purchased the vehicle. That information was not disclosed to me at the time of purchase by the dealership.

- Maitland, FL, USA

Power train control module and engine control module failed under high speed on a 4 lane road. We were almost killed by being rear-ended traffic as vehicle came to a complete stop, engine off, and completely dead. Not able to steer or brake. Vehicle has only 12,854 actual miles. Please fix this before others are killed and/or maimed.

- Haines, AK, USA

When I place my Explorer in reverse to back out of a park, when I am about half way out of the park, there's a loud "bump". I automatically slam on brakes because I think I have ran over someone. Recently, I placed my Explorer in drive so that I could pull out of the garage and I heard the loud "bump". I have taken my Explorer to the dealer several times and they have no idea what it is. I have also contacted Ford and they have no idea what it is. Ford finally offered a 100K mile warranty but that doesn't solve the problem.

- Erwin, NC, USA

2016 Ford Explorer XLT was great until I hit 17,680 miles. Transmission went into "limp mode" and would not accelerate. Engine/wrench light appeared on the dash and I basically crawled to the dealership. Very scary when stopped, put the pedal to floor and would barely move. After a few days at the dealership, they said it appeared to be the clutch and they replaced it. Got it back and two days later, it did it again. Drove back to dealership and they had it for a day, but couldn't get it to do it, so I got it back. Two days later, it happened once again. Dealership said if it happened again, drive it right to the dealership and don't turn it off. A tech went for a ride with me and was able to see what was happening. When were driving back, lights on dash went off and the car drove fine. The tech said not to worry, they'd be able to get a code even though the lights on the dash went off. So I'm on my 3rd rental and waiting to hear what will be done. Luckily I leased my Explorer and everything is covered under warranty. My advice is stay far away from any Ford product with this transmission! it's dangerous and completely unreliable.

- Marshfield, MA, USA

Can lurch violently when operating at low speed such as in a parking lot

- Modesto, CA, USA

The contact owns a 2016 Ford Explorer. While driving approximately 65 mph, the vehicle lost power and the service "wrench" warning indicator illuminated. The vehicle was coasted to the side of the road and was towed to the dealer (northtown Ford in menomonie, wi) where the throttle body was replaced. The failure recurred and the same dealer replaced the retaining clip, but the failure recurred. The contact made the manufacturer aware of the failures and requested a buy-back. The contact was informed that the issues did not warrant a buy-back. The vehicle was not repaired. The failure mileage was approximately 9,000.

- Stockholme, WI, USA