10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
24,287 miles

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« Read the previous 20 complaints

problem #49

Jun 262016

Explorer

  • 10,000 miles
While driving at 60 mph on a 4 lane highway, the car suddenly shut down with no warning. The wench light came on and the engine would only rough idle - pressing the accelerator did nothing. We had to coast to the side of the road; fortunately there was very little traffic at the time, had traffic been heavy we could have been in a very serious wreck. After having the vehicle towed to a dealership, we learned that the throttle body was faulty and this has apparently been a know issue with Ford for several years! this was a brand new vehicle that I have owned less than 5 months. I strongly believe Ford knows about this problem but has refused to take steps needed to rectify the situation. Even though the part was ordered on an "emergency" basis, it was over a week before the part was delivered; this seems to confirm that Ford is well aware of the issue. Ford is knowingly selling cars with faulty parts and the problem could cause a serious accident.

- York, SC, USA

problem #48

Jul 082016

Explorer

  • 7,000 miles
2016 Ford Explorer limited w/about 7K miles on it. Rented this vehicle from a national rental car Agency. On 7/8/2016 while traveling on a state rd in the middle of a major intersection the gas pedal stopped working completely and I was so lucky that I did not get rear ended or hit by other cars going by at 45mph or more. I was completely shaken up. When the traffic slowed I managed to restart the car and the gas pedal started to work again and then I was able to pull to side of the road and call the rental company. This was the second Ford Explorer that was given to us by the rental company after the first Ford Explorer 2016 also with low mileage gave us the same problem few days earlier. Luckily the first time we were driving about 45mph on the outside lane of a 6 lane state rd where we were able to coast to the side of the road. I passed this information on to the branch manager of the rental company who was not aware of any recalls for this problem. I hope this will alert them to pull out this particular model from their inventory until they have them all fixed. Perhaps this will help save some unnecessary accidents and even a fatality. We are staying away from this vehicle type and model from now on until they have a recall for this issue.

- Land O Lakes, FL, USA

problem #47

Jul 092016

Explorer

  • 4,538 miles
I was driving close to my house and almost caused a big accident while I had my children on board. The car stopped completely ( suddenly stopped) and lost power, I was lucky that not accident occurred ( can U imagine if I was in the miami expressway and that happened). I'm attaching a pic showing the check engine, wrench light that came on while I was driving. I did some research online and found out that many americans are having the same issues, it is a defective throttle body that causes the vehicle to slow down and shutdown at any time. Ford is already aware of the problem and you guys more likely are aware too. What are you guys waiting to issue a recall"? waiting for someone to die"

- Miami, FL, USA

problem #46

Dec 012015

Explorer

  • 1,000 miles
On my 2016 Explorer limited 3.5 N/a V6 - under hard (getting on fwy) or extended acceleration (uphill climb) exhaust fumes can be noticed by the passengers in the vehicle. I know there is an open investigation on the 11-15 years but the 16 should be included as well. This has been the case from new to current 11K miles. This happened on my previous 2013 model as well.

- Avondale, AZ, USA

problem #45

Mar 162016

Explorer

  • 18,000 miles
The contact owns a 2016 Ford Explorer. When the accelerator pedal was depressed at 50 mph, the vehicle failed to respond and stalled without warning. The vehicle was able to be restarted. The service vehicle soon and air bag warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed that the throttle body failed. The vehicle was repaired twice for the same failure. The manufacturer was notified of the failure. The failure mileage was 18,000.

- Milton, MA, USA

problem #44

Jul 062016

Explorer

  • 9,000 miles
This particular problem occurred three times over two days. The first time I was driving approximately 45mph on a city street when a wrench light and airbag light came on and the vehicle's throttle stopped responding. If I let off the break the vehicle would continue to move at approximately 5mph so I was able to get it off the roadway. I turned the vehicle off and back on and it seemed to be functioning normally with the check engine light illuminated. I was able to make it to my office where I left it parked until after lunch. When I cranked up the vehicle after lunch the check engine light was no longer on. After driving approximately ten more miles I attempted to make a left turn into a parking lot when the same thing happened and I was almost hit by an oncoming truck. After turning the vehicle off for a while I cranked it again and the check engine light was not illuminated. I made it home with no issue and the next morning I left home heading to the dealership to drop the vehicle off. As I was turning left on to a side street the vehicle again stalled and again I was almost struck by oncoming traffic. I turned the vehicle off and back on and after that was able to make it to the dealership without an issue. The diagnostic test indicated that the electronic throttle body was the issue. The dealership informed me that this was a widespread problem. The vehicle I was operating is an undercover police vehicle and only has 9,000 miles on it. Had I been responding to an emergency at a high speed I fear that either I or another motorist could have been seriously hurt or killed.

- Raleigh, NC, USA

problem #43

Jun 022016

Explorer

  • 7,501 miles
Throttle body failed on vehicle at highway speed. Lost all power in the middle of rush hour traffic barely missed a rear end collision from another vehicle because I could not accelerate.

- Washington, DC, USA

problem #42

Jun 072016

Explorer

  • 5,000 miles
Burning exhaust smell entering into cabin of car when car is under hard acceleration/full throttle. Especially noticeable when accelerating onto a highway or climbing steep hills. This burning exhaust smell makes all passengers feel sick by affecting your respiratory passageways leaving a lump in your throat, burning your eyes, giving you a headache, and making you feel nauseous. The recent NHTSA investigation into 2011-2015 models, should also include 2016 models as well. Ford has failed to recognize this problem and has tried multiple times to "fix" my 2016 Ford Explorer. No resolution has been found and they have refused so far to take the car back.

- Long Valley, NJ, USA

problem #41

Jul 032016

Explorer

  • 6,500 miles
Upon heavy acceleration there is a distinct odor of exhaust in the cabin while the air conditioner is on. This vehicle is a platinum trim with the 3.5 liter V6 ecoboost engine. I have 6500 miles on this vehicle and this was the first time I had to put the accelerator to the floor. I had my 3 children in the vehicle and immediately had to pull over for fear the exhaust system suffered a failure. I found no faults in the exhaust and continued to my destination. This morning (7-5-16) while driving to work I accelerated heavily in an attempt to duplicate the issue and again under heavy acceleration there is a strong odor of exhaust gases in the cabin.

- Angleton, TX, USA

problem #40

Jul 012016

Explorer

  • 6,825 miles
Wrench caution and reduced power while driving 65-75 mph in heavy traffic. This happened multiple times and has happened to at least 23 other drivers with new 2016 Explorer I only have 6825 miles. It looks like this is become a similar problem to the 2014 models. The fix on all of them is a throttle body assembly or throttle position sensor is what a diagnostic check said. Thank god I stayed calm and found a safe place to exit the freeway.

- Clovis, NM, USA

problem #39

May 262016

Explorer

  • 4,000 miles
2016 police utility: Was driving the vehicle down the highway while transporting a prisoner. Vehicle immediately lost power. Vehicle wouldn't accelerate. Vehicle had steering and brake only. Vehicle motor began to shake and misfire. Vehicle towed to Ford dealership.

- Enid, OK, USA

problem #38

Jun 242016

Explorer

  • 3,750 miles
I was driving home at 10:00 am after visiting a doctor's office on a busy highway at 57 mph when all of a sudden the car gas peddle is not working. The car is in complete shut down mode. I rolled through an intersection to get to safe place out of traffic. The car dash board showed a wrench and engine light and on the dashboard a message stated "see manual". the car had completely shut down. Scared to death at what just happened, I called Ford warranty number for a tow truck and waited for 2 1/2 hours till finally the tow truck showed up. When I got to the dealership where I purchased the car, I was seriously devastated. Two managers told me they didn't know what was wrong with the car, but they would work to find out. They knew what the problem was and how serious this situation was and never told me at the time. I searched the internet and found that the problem is the throttle body. It has been happening a quite a few of Ford's cars. I still can't believe the very serious situation I had been in. I searched to see if there were any recalls for my vehicle and there wasn't any. This needs to stop and Ford needs to recall all these vehicles before somebody gets killed. I do not care to own this vehicle any longer or any other Ford vehicle for that matter.. whose to say this problem doesn't exist in any other models. I was called yesterday but justin in service and was told that it is the throttle body and it was going to take along time to get the part and that he would stay in touch to let me know anything. He stated that sam gallaway Ford would pay for the 1st 9 days of my rental and then my insurance would have to pay the rest.

- Cape Coral, FL, USA

problem #37

May 262016

Explorer

  • 4,000 miles
The contact owns a 2016 Ford Explorer. The contact stated the there was a fuel odor being released into the vehicle. When the accelerator pedal was depressed, the odor was present and the check engine warning indicator illuminated. The vehicle was taken to the dealer, but no remedy was provided. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 4,000. The VIN was not provided.

- Masa, AZ, USA

problem #36

Jun 152016

Explorer

  • 9,000 miles
Failure of electronic throttle body caused engine to lose power at highway speed and vehicle slowed to idle on highway. Safety issue when driving at 65 mph and then vehicle could not exceed 20 mph.

- Bullville, NY, USA

problem #35

Jun 242016

Explorer

  • 8,000 miles
On 06/24/2016 I was driving my family North on I95 the belt way / Maryland 5 lanes of travel in heavy traffic. Without warning our 2016 Ford Explorer completely lost power and a wrench indicator light came on the display. This was in the approach of the ft.mc henery tunnel we had no place to go with a tractor trailer almost striking us, my family was terrified. The vehicle did start again 3 minutes later with normal rpms we attempted to drive on with this happening 4 more times causing us to go to the shoulder. I am a police officer and a traffic investigator I am in fear because this is a well known problem and we were not contacted by Ford about this problem my families safety and the publics is at an extreme risk, this must be addressed before a tragedy happens. I have since called my dealer lester glenn Ford in N.J. and they will check the vehicle however if the public is not made aware of this lives may be lost that could have been saved.

- Lanoka Harbor, NJ, USA

problem #34

Jun 182016

Explorer

  • 4,800 miles
2016 Ford Explorer with 4800 miles stopped accelerating which created a serious safety and injury hazard in the event of a collision. This is a know problem by Ford, based on internet search and they have not recalled this SUV. Ford indicated it's the throttle body and that this part is currently on back order for many weeks. Why is Ford not recalling this SUV as someone can get seriously injured?

- Broomfield, CO, USA

problem #33

Jun 242016

Explorer

  • 6,000 miles
The vehicle was in movement, going 50 mph, when it came to a sudden stall. The vehicle would not go over 5 mph even while pressing the accelerator. The wrence light would come on and it would it would not go over 5 mph.

- Arlington, TX, USA

problem #32

Jun 182016

Explorer

  • 11,108 miles
The contact owns a 2016 Ford Explorer. While driving approximately 50 mph, the "see owner's manual" message illuminated on the instrument panel. The vehicle immediately stalled and stopped, but did not shut down. The vehicle was towed to a local dealer where it was diagnosed that the strutter body needed to be replaced. The manufacturer was made aware of the failure and stated that the part would be expedited to have the vehicle repaired. The failure mileage was 11,108.

- Warner Robin, GA, USA

problem #31

Jun 122016

Explorer

  • 6,500 miles
I was driving my 2016 Ford Explorer with approximately 6,500 miles on it down a secondary road. As I approached a stop sign, my vehicle suddenly lost all power and I coasted to a complete stop. I was fortunate no one was behind me as I certainly would have been rear ended with my sudden stop. I was able to restart my vehicle. Due to this event I have lost total confidence in my new vehicle. I drive and just wonder when it is going to happen again. I now always drive in the right lane on a highway. When on a secondary road I find myself always looking for a place where I could safely pull over if I lose power again. This is very unnerving!

- Windsor, CT, USA

problem #30

Jun 162016

Explorer

  • 52,000 miles
The contact owns a 2016 Ford Explorer. While driving 45 mph, the check engine light illuminated, the vehicle lost power, and stalled. The contact was able to restart the vehicle and coasted to the side of the road. The vehicle was towed to a dealer where it was diagnosed that there was an issue with the throttle body, which needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.

- Parlin, NJ, USA

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