10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
8 / 0
Average Mileage:
24,287 miles

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« Read the previous 20 complaints

problem #69

Jun 202016

Explorer

  • 9,025 miles
Engine periodically dies at highway speeds under moderate to heavy acceleration. Particularly dangerous when attempting to pass and/or when acceleration is necessary on an incline. Occurs almost every time you attempt to accelerate. The engine appears to loose all power a second or two after depressing the accelerator and will not recover until the accelerator is released completely and then is re-engaged very lightly. Will recover to moderate cruising speed but will not allow passing and or maintain a safe speed on a steep incline. Occurs very consistently on the highway at speeds of 45mph or higher. Will also occur in city driving but less consistently. Very dangerous when attempting to pass, legally, on two lane roads and in heavy traffic on mountain roads when sudden loose of power creates havoc for the vehicles following you.

- Phoenixville, PA, USA

problem #68

Aug 122016

Explorer

  • 5,507 miles
I was driving down I-295 with a speed of 65mph when I saw a wrench icon on the dash board light up and I lost control on acceleration. No power even though you are stepping on the gas you slowly decelerate like you placed the car in neutral.the next day I called up the service dept of my dealer. Explained to the tech what had happened and without hesitation he replied "you have to change the throttle body, it's defective."

- Elkins Park, PA, USA

problem #67

Aug 152016

Explorer 4WD 6-cyl

  • 14,000 miles
The contact owns a 2016 Ford Explorer. While driving approximately 60 mph, the vehicle lost power and stopped. The check engine light and a wrench indicator illuminated. The driver pulled over and restarted the vehicle after about ten minutes. The vehicle was towed to a local dealer where it was diagnosed and the throttle body was replaced. The manufacturer was made aware of the failure and informed the contact that NHTSA would be notified. The failure mileage was 14,000.....updated 09/08/16

- Boston, MA, USA

problem #66

Aug 122016

Explorer

  • 13,000 miles
Traveling 65 mph on I95 rush hour traffic. Engine failed without warning. Very, very dangerous situation. No power. Had to cross 3 lanes of heavy traffic to the breakdown lane. Ford is aware - this is a potentially deadly flaw.

- West Newbury, MA, USA

problem #65

Aug 112016

Explorer

  • 7,000 miles
I'm a victim of the wide spread electronic throttle body issue on the 2016 Ford Explorer, limited, fwd, 3.5V6. It only clocked 7000 miles and it happened when I was at around 40mph in the traffic, and all of sudden, both the check engine and airbag light turned on, steering wheel became heavy, and lost all the power, pressing the gas paddle couldn't accelerate the vehicle. I managed to coast to the road side, called the tow truck, and sent the car in nearby Ford service. On the next day, I was informed of the throttle body failure and faulty part was replaced. As echoed by so many other owners, this is a known defect in an important part on this brand new car, it's extremely dangerous to lose all power all of sudden in the middle of the traffic, what if it's on a speedy highway" husband, wife, or children could be seriously hit or even killed. If this is not classified as a recall case, what else is"

- Holly Springs, NC, USA

problem #64

Aug 052016

Explorer

  • 7,904 miles
The vehicle was being driven at approximately 40 mph when the engine went to idle. A wrench icon showed on the dash and the engine would idle, but when the gas pedal was depressed, the car would not accelerate whatsoever. The problem is a defective throttle body and the issue is widely reported as a common occurrence. Because the throttle body failed on a major interstate highway at rush hour made for a very dangerous situation. Ford seems to have no resolution for this issue.

- Longmeadow, MA, USA

problem #63

Jul 092016

Explorer

  • 8,400 miles
I leased my 2016 Ford Explorer XLT in August on 2015. On Saturday, July 9, 2016, with only around 8,400 miles on the vehicle, while driving, it shimmied, stopped, had no acceleration/power, and the wrench light came on while I was on a busy street in my city. (50 mph speed limit). I "limped" home and called a tow truck to have it towed to my local Ford dealership. I was told by the service technician based on the "symptoms" I told him that it was the electronic throttle body and that they've have a lot of 2016 Explorer come in with the same exact problem and that Ford is aware of the problem. Really? Ford is aware of the problem but refuses to issue a recall!!! guess it's all about the almighty dollar to them. I thank god this happened to me on a Saturday afternoon and not during the week when I'm on busy los angeles freeways! someone is going to be seriously hurt or killed (if it hasn't happened already) because of this throttle body issue. Luckily the dealership already had the part in stock and hopefully fixed the issue/ then- on August 4, 2016, I go to start the Explorer to head to work when it hesitated to start. All screens and dash were black, then I get a "blind spot fault" warning and "cross traffic fault" warning. So, I turned the engine off and then on again and it appeared all systems were go. Also, my usb and power ports have been without power for about the last 3 weeks. I'm literally scared to drive this thing. Every time I get in it, I wonder if it's going to break down on me again (and where) and what the problem will be now. I will never, lease or purchase a Ford product again. Honest to god. Never again. Ford is putting every person driving/riding in the 2016 Explorer lives at risk and they don't give a flying F*&K about it. Please NHTSA, I don't know if you have the power but please recall the 2016 Explorer for faulty electronic throttle bodies

- Santa Clarita, CA, USA

problem #62

Jun 302016

Explorer

  • 1,500 miles
This complaint is for my new 2016 Ford Explorer that has the same issue as my previous Ford Explorer leaking exhaust fumes into the driver's cabin interior. I traded in my 2013 Ford Explorer I had since new for another new 2016 Ford Explorer last may in the hope the new model did not have the same exhaust fume leakage issue I had with the 2013 unit (NHTSA complaint number 10892577) - but it does. After dealership consulted Ford (again), they asked me to bring the new unit in to perform the same remedies as my previous 2013 Ford Explorer. I am consulting my oncologist and we are looking into the possibility that my original 2013 Ford Explorer might have caused the lymphoma cancer I was diagnosed with on December 2015.

- San Juan, PR, USA

problem #61

Jul 302016

Explorer

  • 7,500 miles
2016 Ford Explorer shuts off while driving. It's a known issue, but the vehicles are still being sold and no recall or systematic way of replacing it. I was on the highway and the vehicle just slowed down to a crawl twice. Ford offer no solution. I checked online and this seems to be a problem many people are experiencing. I almost got hit twice trying to get to the shoulder lane.

- Columbus, GA, USA

problem #60

Jun 132016

Explorer

  • 8,000 miles
I have to major complaints with the Ford Explorer 2016. The truck was purchased brand new. The first occurred when I was on my way to work about 7:30am. I was driving about 60 miles per on hour on a city street and all of a sudden a wrench symbol shows and the car will not accelerate anymore. I had never seen this symbol before so I wasn't sure what was going on and could not find it in the manual. Before this I only could go about 5 miles per hour max speed. When I googled the wrench many others had the same issue. I am sure Ford is aware of this and should had said something about this before we purchased it. I had to end up leaving the Explorer up at Ford for 2 and a half weeks. When I googled the issue it said these Explorer have a faulty throttle body that has to be replaced and my vehicle was no different. Me and my wife shouldn't have to make monthly payments on a brand new vehicle that has a known issue. Secondly, once we hit about 8,000 miles the hood makes a loud buzzing/humming sound once you hit about 60 miles per hour that does not stop!!! many other people with this vehicle have the same problem once I googled this! this is absolutely ridiculous. This vehicle should be recalled and not sold! our entire trip this vehicle made the sound nonstop. A person should not have to hear this the entire time on a brand new vehicle that you make monthly payments on. Something should be done about this. Since Ford does not want to voluntarily issue a recall like they should, an involuntary recall should be issued. When I googled this, it is said that the sound comes from the thin part of the hood in the center that is between two thicker pieces that causes it to vibrate. Horrible design and should have been tested better.

- Midway, FL, USA

problem #59

Jul 152016

Explorer

  • 14,306 miles
I rented a 2016 Ford Explorer from avis at the portland (me) airport (avis vehicle #40933351). On Friday, July 15th, the unit stalled as I pulled into an intersection. The accelerator was non-responsive and the car moved at a very reduced rate of speed. Several lights on the dashboard lit up - check engine, airbag, and a note came up to check the owner's manual. I was able to finish crossing the intersection at the slower speed and pull to the side of the road. I shut the car off and restarted it and it operated properly for a while. Later that night, I stopped at a stop light. When the light turned green, I made a left hand turn. Once again, the accelerator stopped working and the dashboard lit up with multiple warning lights. I pulled to the side of the road and called avis roadside assistance. The person on the line told me this was a common issue with Ford Explorer and that I had to turn the car off, step on the accelerator, then put my foot on the brake and restart the car to clear the fault but the check engine light would stay on. The check engine light stayed on but I was able to pull back onto the road at full speed. Approximately 1/4 mile down the road I stopped at a traffic light. Once again, I began to cross the intersection when the accelerator stopped working and the dashboard lit up. I pulled over and reset the car as I had done before and proceeded to drive away. A few hundred feet away, the accelerator stopped working again and the dashboard lit up. I was able to pull over, reset the car and drive away. This is an extremely dangerous condition that needs to be fixed immediately. The accelerator stops working without warning and the car only travels at a very slow speed that is not controlled by the accelerator. 3 out of 4 times it happened in the middle of an intersection. If there was oncoming traffic, I would have been hit.

- Palm Beach Gardens, FL, USA

problem #58

Jul 222016

Explorer

  • 7,740 miles
Driving down road and Explorer started losing power, cutting out and engine almost died. The check engine light and tool light came on display. I was barely a few hundred feet from my house, so I slowly managed to get vehicle to my driveway. My husband attempted to drive Explorer in subdivision again and Explorer again started misfiring and engine died. Turned air conditioner off and it restarted and appeared to shake Explorer as engine misfired and we barely got it back in our driveway. It only has 7,740 miles on it!! I called dealership and had it towed to there today.

- Jacksboro, TN, USA

problem #57

May 122016

Explorer

  • 6,000 miles
While moving at high speed in rush-hour traffic in the fast lane on hwy 680 S in dublin, ca the engine just shut down. This is dangerous. The car was towed to Ford for repair - they state it was a "throttle body assembly" problem - apparently a well-know problem. This happened with less than 6,000 miles. Also, all 4 original equipment tires blew-out with less than 6,000 miles - only one had a road-hazard - all had sidewall failures. Ford repaired the throttle-body assembly but not the tires. To keep us happy, they offered us an "extended warranty" - this was never provided - indeed, despite repeated E-mails to 2 Ford representatives over a 3-month time-period, I no longer receive any response from them whatsoever. Therefore, it would seem that not only are they providing a dangerous product, they are also deceptive in their handling of customers.

- Danville, CA, USA

problem #56

Jul 162016

Explorer

  • 9,000 miles
The contact owns a 2016 Ford Explorer. While driving 60 mph, the accelerator pedal was depressed; however, the vehicle failed to respond. The contact also stated that the check engine warning light and the air bag warning light were illuminated. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 9,000. The VIN was not available.

- Baker, LA, USA

problem #55

Jul 162016

Explorer

  • miles
Husband was driving the vehicle was about to accelerate to get up a hill on a city street and engine sounded like transmission or other major part just "dropped". steering wheel froze, car idled violently, could not move vehicle, started to roll backwards until emergency brake was applied.acceleration went to literally zero, SUV would not move. Orange wrench light came on, stated to see manual.placed car in park shut off engine and waited and started at back up again. Scarry stuff, 2 children 2 and younger in vehicle. Won't let me input on next page, approximately 25-30 miles an hour, SUV has 5,500 miles on

- Redondo Beach, CA, USA

problem #54

Jun 122016

Explorer

  • 5,343 miles
While driving on the interstate at 55-60mph the vehicle lost acceleration and the "wrench" icon for service engine came on. We were able to pull over safely, although we did slow traffic as our vehicle wouldn't accelerate beyond 5-10 mph and we had to cross over 2 lanes to get to the shoulder. The problem ended up being the throttle body; specifically, the warranty replaced the throttle body air intake. The service took 3 days due to a shortage of the part. This part should be recalled as I'm finding my vehicle is not the only one with this problem. The vehicle is a 2016 Ford Explorer limited with only 5,343 miles on it at the time of the mechanical failure.

- Canton, MS, USA

problem #53

Jul 132016

Explorer

  • 9,000 miles
Driving on I-10 about 1 mile before daphne, al, engine sputtered and vehicle began loosing speed. Pressing the gas pedal did nothing, check engine light came on, service manual light came on, and airbag light came on. Coasted to the side of the interstate, stuck between the white line of the lane edge and a guardrail with only inches to spare from traffic passing at 70 mph. All this with my wife in the front seat and our 2 daughters in the backseat who are 2 years old and 5 months old. Engine was running rough and would not increase rpms even when pressing the accelerator pedal. Shut engine off and on 6 times before it finally responded to accelerator pedal input. Was finally able to merge back on to the interstate and get to the daphne exit. We had to stay the night in a hotel in daphne while we waited for another vehicle to get us home to Louisiana. This was a rental vehicle and had to be towed to the mobile airport so that we could get another vehicle from enterprise. A quick internet search revealed numerous complaints of the exact same issue but no evidence of any recall. Apparently the throttle body is faulty and most people report that the part is on back order. Ford knows about this problem and NHTSA should too but somehow nothing is being done. This incident left us on the side of the road, inches from being killed by passing motorists. How this is not under a recall or stop sale order is beyond me. Please initiate a recall and/or stop sale order on these vehicles before someone is killed or seriously injured.

- Walker, LA, USA

problem #52

Jun 242016

Explorer

  • 6,000 miles
I was driving my 2016 Ford Explorer on a busy street when the engine light and the orange wrench light came on. The car stalled and would not accelerate.it lost all power. I am terrified of driving it now. It would not move faster than 5 miles per hour. The car has 6,000 miles on it.

- Arlington, TX, USA

problem #51

Jul 112016

Explorer

  • 5,600 miles
Electronic throttle body failed while driving down highway at 50+ mph. I completely lost acceleration while driving in the center lane during a busy rush hour. It is by the grace of god that I was able to cross three lanes and make it on to the shoulder. I turned off the ignition and waited about 10 minutes on the side of the highway. I started the ignition again and I had enough power to get to my nearest Ford service shop about 10 miles away. After they diagnosed the issue, the service tech stated my issue would be fixed with a new part but could not guarantee the flaw that caused the original part to fail in the first place has been resolved. I only have 5600 miles on my 2016 Ford Explorer after 7 months of relatively light driving. I have no confidence in my Ford Explorer or Ford as a company.

- White Plains, NY, USA

problem #50

Jul 082016

Explorer

  • 14,100 miles
My 2016 Ford Explorer will lose power under various driving conditions. While on the highway at 45-55 mph the car engine dropped to idle (~800 RPM) and would not respond to the accelerator. This occurred in traffic and created many close calls. It has occurred three times to me, and researching it on the internet has happened to many other people with the same make/model/year. Please investigate. This is a significant safety issue.

- Ivoryton, CT, USA

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