In August 2023, my vehicle began to make a popping noise and began to lose power when attempting to accelerate. It was diagnosed by the repair shop as a turbo going bad. I repaired the turbo. In December 2023, the check engine light came on. The repair shop indicated that the lifters and cam shafts were bad and caused scoring to the engine block, requiring the engine to be replaced. The repair shop asked if I had been changing the oil regularly. I indicated that I did change the oil per when the vehicle would notify me it was time. The repair shop noted that I changed the oil every 10k miles. Per the repair shop, not changing the oil regularly (because the Ford vehicle system designed to tell me when to change the oil) ultimately caused me to need to replace the turbo and the engine. All because the oil was not changed more frequently 3-5k miles per the repair shop. I've spent $15k in repair costs since August 2023 because I was relying on the Ford vehicle's notifications as to when it needed oil. The vehicle is not even worth this much blue book. For a 8.5 year old vehicle that has been well cared for, I do not think these parts should have failed and I think Ford should have set the timing for oil change notifications more frequently if this is what is needed by the engine to keep it in good repair. It literally indicates the % of time before the oil needs to be changed.

- Corona, CA, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, the steering wheel was making an abnormal grinding sound. The ABS, air bags, and check engine warning lights were illuminated. The contact called the local dealer and was informed that the parts were not available to repair the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 14,000.

- Sylmar, CA, USA

The explorer started having issues with the heater not working when stopped. After some research it recommended that we check the coolant level. The coolant was low. Then we refilled it and then it happened again 3 weeks later and the coolant was low. This made us believe there was a coolant leak. After removing the bottom cover under the car it was saturated with coolant with drops coming from various areas on the passenger side. We took it to a mechanic and then transferred to a dealer and both confirmed it was the water pump. Ford negligently designed the water pump within the engine with the timing chain. If enough of the coolant mixes with oil it will cause the engine to seize and the car to shut off. I have two little kids that are in the car with me. This negligent placement can lead to cars seizing in unsafe areas. It was confirmed by a private mechanic and a ford dealer and there were no warning lights. Other than the heat not functioning properly there we no other signs or lights of water pump failure.

- Las Vegas, NV, USA

Subject: Urgent Vehicle Safety Complaint Regarding Defective Water Pump in Ford and Lincoln Vehicles I am writing to bring to your attention a critical safety concern affecting numerous Ford and Lincoln vehicles worldwide, specifically those equipped with Cyclone (Duratec) engines. The issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited to: - Ford Edge - Ford Explorer - Ford Flex - Ford Fusion - Ford Taurus - Lincoln Continental - Lincoln MKT - Lincoln MKX Owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. The potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from Ford Motor Company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. It is imperative to address this widespread concern promptly, as the safety and well-being of Ford and Lincoln vehicle owners are at stake. I urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. Your commitment to prioritizing the safety of consumers is paramount, and I trust that Ford Motor Company will take swift and decisive action to remedy this situation. By addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of Ford and Lincoln in the automotive industry. It's impossible to say that it is a mere coincidence that thousands of Ford vehicles have the same defect with exactly the same engine and symptoms. Thank you for your immediate attention to this matter, and I anticipate a proactive response that prioritizes the safety and satisfaction of Ford and Lincoln vehicle owners.

- El Paso, TX, USA

The water pump failed causing coolant to leak into the oil pan causing my vehicle to die suddenly and without any warning lights or messages on a high speed, heavy traffic metropolitan interstate/highway (35W in Minneapolis). I was commuting home from work. It was completely dark. I was in the far left lane and had to quickly maneuver across 4 lanes to the right shoulder narrowly missing being slammed into by other cars before the vehicle completely died. I waited for a towing service in the dark while other vehicles including semis sped extremely close to my vehicle with only my hazards to warn them I was there. Vehicle was towed to a local repair shop and they confirmed the water pump failed and coolant leaked into the oil, ruining the engine. I've been researching online and am reading that this is a very common and known issue with lawsuits. My vehicle only had 132k miles. This issue put me in a dangerous, potentially life-threatening situation that could have caused harm to me and the many other drivers and their passengers on the highway - and it needs to be addressed and dealt with - for me and apparently the many others that have been affected by this manufacturers defect.

- Lakeville, MN, USA

My engine sounded strange at startup in the mornings so I asked the ford dealer to look at it because Firestone could not find anything wrong with it and I had two recalls needing addressed. I took it to the dealership in diberville, MS first and scheduled the current recalls to be fixed. I was told my engine needs to be replaced because there is evidence of coolant in the cylinder head causing a random misfire but couldn-??t tell me if that was it for sure without breaking down the engine to diagnosis properly. I bought an extended warranty policy incase there was an issue in the future. I was actually told by one dealer to -??clear the code and trade it in immediately or wait till the engine blows up-??. They didn-??t even fix the recall because they had to order the parts-?? The same problem kept happening randomly this time with the engine light coming on and then going off while I am waiting parts to come in, it was a -??cold start-?? type of engine sound when starting up first thing in the morning. I then took it to the dealership in Gulfport, ms and they said they thought they knew what the problem was and my extended warranty would cover it. Turns out they do not cover the block and that is what the mechanics said the issue was, because it is not a moving part and it seems to be a manufacturer quality of the block. Since it was not caused by moving part damage. How can I get this addressed by ford? I have seen that a similar engine from ford had a recall for this and my engine has the same block as that one. (2.0 ecoboost ford escape) I have the 2.3 ecoboost ford explorer. I also have knowledge of another explorer with the same issues and a total engine replacement through diberville MS dealership. My car still runs but the cylinder no longer builds or sustains the pressure for the engine to run properly causing a safety risk during operation.

- Gulfport, MS, USA

Water pump went out and water and oil mixed started smoking and loss of power then engine just shut off now wont turn over

- Woodlawn, TN, USA

in 2021 my check engine light came on. My Vehicle was just 5 years old, but 14K miles out of the manufacture warranty. My Engine failed and I had pay out of pocket to get another one. It's all documented by my mechanic and in Ford's system. I know there is an investigation of a possible recall for the engine failures and FORD is saying one is not needed because all the engines were fixed under warranty. Well, mine was not. My vehicle hardly drove and had no power. I had to come out of the pocket $6,000 dollars and at the time Ford would not cover it or help in any way financially. I believe the #4 in the engine failed. Coming up with the money was very difficult and I am still paying the engine cost off on top of my car note.

- Concord, CA, USA

Coolant (water) pump leak, leading to replacement or eventual failure. As the pump is located internally of the engine, the effort to repair is quite extensive. This is a known issue for this engine, with previous versions under a recall. The pump location was relocated externally of the engine in future designs, further evidence of the knowledge of the issue.

- Hot Springs, AR, USA

Water pump leaking and needs to be replaced. Can cause engine failure and lead to being stranded on highway. Multiple forums have people with the same issue. No warning lights have come on. I took the vehicle in for another issue and they pointed out the leak to me.

- Forney, TX, USA

1. Component: Electronic throttle body 2. Our vehicle shut down (limp home mode) on the Interstate traveling at high speeds. We narrowly avoided catastrophic accident with other vehicles on the road. 3. The problem was confirmed at the dealership where it is currently being replaced at our expense of roughly $1,000 4. Only inspected by dealership (Crain ford little rock, ar) 5. No warning until the part failed. We received airbag light and service light during shut down on the interstate. I have called ford pleading with them for some assistance with this large bill, which is hard to deal with right before Christmas with 2 children. I was told that my VIN# was not effected even after ford posted a notice for 2016 ford explorers Electronic Throttle Body replacement. Ford customer service ended our call after stating that nothing can be done due to this not being a recall item yet. However I do have a 2016 Ford explorer that does have a ETB issue and I hope that my letter will help others before fatalities start adding up due to this unsafe part. I feel that we should have received a letter as soon as ford realized that my 2016 ford explorer could potentially have this issue. I realize that's not what large corporations practice especially when it would hurt profits, however we are dealing with human lives and families. I have included the ford campaign number for 2016 ford explorer ETB replacement for reference, I truly hope you are able to spare the lives of so many family's trusting safe passage in a 2016 ford explorer. campaign #16B32

- Bryant, AR, USA

My Explorer engine blew a head gasket while I was driving and I had to maneuver quite a bit to avoid having multiple accidents. I had it towed to a shop and they said the engine was bad and caused by a known problem with Ford Ecoboost engines.

- Mobile, AL, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at various speeds, the vehicle jerked and independently shut off while on the freeway. The contact stated that the accelerator pedal was depressed to the floorboard during the failure. The contact pulled to the side of the road and was able to restart the vehicle after 45 minutes. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the canister purge valve needed to be changed. The vehicle was repaired. After a several months, the failure had reoccurred. The vehicle was not diagnosed. The contact was informed that the failure could be due to a faulty throttle body. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 127,000.

- Charleston, SC, USA

Leaking coolant. Water pump failure.

- Sturgis, SD, USA

Water pump failure, engine coolant leakage from water pump

- Columbia City, IN, USA

Last night check engine light turned on. I called the dealer to get an appointment first thing next morning to get it checked. In next 2 minutes engine coolant over temperature sign turned on. i got scared and stopped the car immediately and got it towed to the dealer right away. got a call from the dealer saying that the engine blew up and needs to be replaced. to my question how this could be the case for the engine to blow up within 2 ninutes of the furst check engine sign turning on, i was told by the dealer representative that the engine damage was done before even warning lights got on. This is unacceptable and extremely dangerous! Car failed to provide proper warnings which caused very dangerous to the safety and ireversable damage to the car. Ford denied any liability although the car mileage is still under 50,000 miles. This is clearely Ford liability and very serious question of safety. This needs to be addressed on a very urgent basis. I am not even talking about the high quote of $12000 repair quote for the engine replacement that i have to face at the dealer for the defective vehicle manufactured by Ford! This is unacceptable!

- Manassas, VA, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at 70 MPH, the vehicle accelerator pedal was stiff. The contact pulled over and noticed abnormal noises coming from the engine. No warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a defect in the motor. The vehicle had not been repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline. The failure mileage was approximately 105,000.

- Wareham, MA, USA

My check engine light came on and began blinking. I had the car towed to a local shop to avoid any additional damage to the engine. The shop determined the car had significantly overheated due to a faulty water pump and the engine would have to be replaced. Leading up to this my check engine light never came on and the temperature gauge never spiked; there was no indication it was over heating. After being quoted $9k to replace the engine, I called the dealership looking for help. They are aware of the extensive issues I-??ve had with my vehicle but were unable to help me because I-??m over 100k miles (I opted for the extended service plan) and suggested I call the Ford Customer Service line in hopes they could assist. I was denied a claim due to my mileage and instructed to write a letter to the Ford Customer Relationship Center to escalate my case. I was told my Case would remain on file and I would be notified if a recall was issued at a later date. I asked if a recall was issued would I still have to be in possession of the vehicle to receive any monetary reimbursement, she advised that I would need to have my original receipt from the purchase of the vehicle AND the recall would have to specifically state that they would reimburse those who paid out of pocket to get their vehicles repaired. I am without a car until I figure out how to pay for the repairs or buy a new vehicle; I was not expecting my trade-in value to be $0 and Ford couldn-??t care less.

- Manassas, VA, USA

November 1, 2022 my car went to the dealership because the check engine light came on. We had it towed to our local repair shop and they suggested it go to the dealership as it appeared that there was a crack leaking fluid into the engine. It was at that time I was notified that I was going to need a new engine and it was suggested that I go through Ford Motor Company for assistance to cover the replacement. They agreed to covering 60% of the repair. I waited until July for an engine to be available. I picked up my car on 7/16/23 and on 8/15/23 it was towed back to the dealership and determined that the new engine had failed. Another new engine ordered and we are still waiting to get my car back. Possibly it will be back next week.

- Georgetown, MA, USA

2016 Ford Explorer V6 Ecoboost with only 63,000 miles, the water pump is leaking. This is a well known failure with hundreds if not thousands of complaints. The repair is extensive and costly for a $70 part that is known to fail. A water pump seal and/or rubber gasket failure will result in water leaking into the engine and the engine either going into limp mode or shutting down. The occupants of the vehicle can be put in an unsafe situation anytime there is an engine failure, for example, an engine failing in an intersection, or on a long drive in adverse weather in the middle of nowhere, or in the dark on an unlit highway. Ford is VERY AWARE of this problem and this water pump design should be on a recall list. I expect NHTSA to require Ford to fix this major problem. I haven't taken it to the shop as I know exactly what is wrong, and I want Ford to fix this problem before I am put in an unsafe situation. There were no warning signs other than the coolant under my vehicle, the vehicle heated up, and I had to add coolant. I was almost that victim with a catastrophic engine failure.

- Anaheim, CA, USA