The contact owns a 2016 Ford Explorer. The contact stated that the vehicle jerked while shifting into gear. The contact stated that upon shifting to drive(D) on several occasions, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission was replaced. Additionally, the contact stated while driving 25 MPH, the vehicle shuddered, overheated, and stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle failed to restart and was towed to the residence, where a mobile independent mechanic diagnosed that the head gasket was blown. The vehicle was not repaired. The dealer was notified of the failure, but no assistance was provided. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.

- Baltimore, MD, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the engine overheated. In addition, the check engine warning light illuminated after the failure had occurred. The vehicle was driven to the shoulder of the road. The contact stated that when the vehicle was parked, the engine seized. The contact inspected the vehicle and noticed there was water from the water pump on the ground underneath the vehicle. The contact drove the vehicle to a nearby auto parts store. The contact was informed that the failure might be due to the coolant pump failure. The technician refilled the coolant reservoir with water. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 54,000. The VIN was unavailable.

- Jersey Village, TX, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the temperature gauge started indicating that the engine was overheating, and the vehicle then lost motive power. The contact pulled over to the shoulder of the roadway, where the vehicle was able to be restarted. The engine overheating warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the water pump, resulting in engine damages. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 114,000.

- Chesapeake, VA, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, there was steam was coming from under the hood. There was an abnormal odor entering into the cabin of the vehicle. The check temperature warning light was illuminated. The contact attempted to refill the coolant; however, the failure reoccurred, and the vehicle was towed. The local dealer was contacted and advised the contact that the water pump might need to be replaced. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

- Lakeport, CA, USA

The contact owns a 2016 Ford Explorer. The contact stated while attempting to start the vehicle, the vehicle sputtered with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 137,000.

- Smith Center, KS, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 65 MPH, the temperature gauge indicated that the engine was overheating. The contact pulled off the road and turned off the vehicle to allow the engine temperature to return to normal. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was inspected by a mechanic and was informed that the failure was related to Manufacturer Recall Campaign Number: 21N01 for the High-Speed Cooling Fan Motor Relay (Engine and Engine Cooling). The manufacturer was informed of the failure and the contact was informed that the vehicle was no longer covered under warranty. The failure mileage was approximately 174,000.

- Pineville, LA, USA

The contact owns a 2016 Ford Explorer. The contact became aware of wet spots on the driveway and later discovered that fluids had started to leak from the water pump. One day while the contact's wife was driving the vehicle, the engine overheated with the temperature gauge indicating that the engine was HOT. The vehicle was taken to a dealer, and it was confirmed that the water pump needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall for the water pump failure. The vehicle was repaired. The failure mileage was approximately 75,000.

- Ormond Beach, FL, USA

The contact owns a 2016 Ford Explorer. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge started to indicate that the engine was overheating, prompting him to pull over to the shoulder of the roadway to allow the engine to cool down. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 98,000.

- Evergreen Park, IL, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed that the coolant reservoir was empty. The overheating warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.

- Cleveland, GA, USA

The contact owns a 2016 Ford Explorer. The contact indicated that when she took the vehicle in for a routine service at an independent mechanic, the technician became aware that the water pump was leaking, and the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was also taken to a local dealer where the previous diagnosis was confirmed. The contact stated that before taking the vehicle for the routine service, she noticed a burning odor while exiting the vehicle. The manufacturer was not informed of the failure. The failure mileage was approximately 108,000.

- Las Vegas, NV, USA

The contact owns a 2016 Ford Explorer. The contact stated that when the heater was turned to the on position, it blew out cold air. There were no warning lights illuminated. The contact called an independent mechanic, who informed the contact that the water pump was leaking, and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact called another local dealer, Bill Currie Ford (5815 N Dale Mabry Hwy, Tampa, FL 33614), but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

- Clearwater, FL, USA

The contact owns a 2016 Ford Explorer. The contact stated while the vehicle was parked in the garage, the contact became aware there was coolant leaking onto the floor. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with a water pump malfunction. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 194,000.

- Connelly Springs, NC, USA

Driving on [XXX] when the engine began smoking (fogging) and I was unable to see. I stopped and could not go any further. Two cars nearly hit me. It took 10 minutes or longer for the car to cool down and the computer to allow me to move the vehicle 20' to get off the busiest street in Alabama. The car has 106,000 miles on it and the Ecoboost engine is blown. Ford refuses to do anything about it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Mobile, AL, USA

The at the engine is built the coolest is leaking into it. This causes the engine to seize while driving and is very dangerous. If you catch it early it-??s an expensive fix if you catch it late it-??s a new engine you-??ll need/ there is no warning signs for it.

- Springville , UT, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the water pump. The vehicle was repaired; however, the failure reoccurred 4 years later. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown. The VIN was not available.

- Canton, MI, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving 10 MPH, the contact became aware that antifreeze leaking from the vehicle. The temperature gauge light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to antifreeze leaking into the engine. The vehicle was repaired. The manufacturer was made aware of the failure and provided the contact with a case number. The failure mileage was approximately 102,000.

- Peabody, MA, USA

The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 60 MPH, the vehicle was not accelerating as needed with the accelerator pedal depressed. The contact stated that the check engine warning light illuminated, then flashed several times and then turned off. The contact stated that the loss of motive power failure was intermittent but had reoccurred. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump and timing belt needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 153,000.

- Windsor Mill, MD, USA

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked, the contact became aware that there was an unknown fluid leaking from the engine compartment. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty water pump. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline. The failure mileage was approximately 68,480.

- Durham, CT, USA

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was being serviced, coolant leaked into the engine. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty water pump that needed to be replaced. The vehicle had not been repaired due to parts not being available. The contact stated that the dealer had the vehicle for a month because of the part being on back order. The manufacturer was made aware of the failure and confirmed that parts were on back order. The failure mileage was unknown.

- Yelm, WA, USA

The contact owns a 2016 Ford Explorer. The contact stated while starting the vehicle and depressing the brake pedal, the engine revved while the vehicle was idling. The contact stated that the failure recurred while at a complete stop at a traffic light, and the vehicle shuddered. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 121,000.

- Fort Mill, SC, USA