10.0

really awful
Crashes / Fires:
9 / 2
Injuries / Deaths:
25 / 0
Average Mileage:
18,352 miles

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« Read the previous 20 complaints

problem #43

Nov 112016

Explorer

  • 35,000 miles
There is a heavy smell of trash/rotten eggs that started in November 2016 in my 2016 Explorer with 35, xxx miles on it. The local dealership told me I needed to pay out of pocket ($140/hour) for them to search for a "dead animal". even though it there was absolutely no signs of animal droppings or chewing. They asked that I return the rental car. My Explorer was returned to me with no odor (car was not running for days). That would tell you right there that it isn't an animal. Why would the smell go away completely if the dead animal was just in there 24-hours before? the minute the air conditioning was turned on the odor was back. Over the winter there was only an odor when using the automatic start (default to turn on defrost). Now that we are having warmer weather the smell is back in full force with the air conditioning. I have an appointment at another dealer for March. It is now out of the manufacturer warranty (40, xxx miles). Such a disappointment. I sent an email to Ford directly with absolutely no response in November.

- Imperial, MO, USA

problem #42

Dec 222016

Explorer

  • 2,500 miles
Wife was driving vehicle in stop and go traffic and noticed a burning smell to the point where she rolled down windows to air the vehicle out. Took to local Ford store kissee in claremore ok immediately. They could not pinpoint the issue but told us of similar issue with exhaust on 2012-2014 and 15 models but that Ford had not mentioned anything about 2016. Planned to take vehicle back a week later but it did not reoccur so we decided it must have been because it was new and something burned off like an oil. Since that time I have noticed maybe 1 or 2 times where there was a slight smell but nothing alarming. The Explorer was purchased in Nov 2016. At the time of taking to Ford store, around 3K miles. I am writing now because this appears to be similar to others mentioned in a news story.

- Claremore, OK, USA

problem #41

Oct 152016

Explorer

  • 20,000 miles
Exhaust fumes (carbon monoxide) is coming into the cabin under heavy acceleration. It doesn't matter whether the ac is on or off. Usually happens when merging onto the freeway. Causing health problems, and have a newborn.

- San Fernando, CA, USA

problem #40

Aug 012016

Explorer

  • 100 miles
Exhaust gas smell inside cabin. Primary driver has been experiencing headaches. Vehicle has 6,000 miles on it. This is a 2016 model.

- Janesville, WI, USA

problem #39

Feb 012017

Explorer

  • 24,000 miles
Bad smell in cabin, after watching report on cbs news worried about exhaust leak. Have taken it to Ford dealership and we are unable to find or recreate the problem but come back home and the smell/order is still in car. We notice the smell in closed areas and after we park the car on city driving. Would like to be part of your investagation regarding this issue

- Edmond, OK, USA

problem #38

Apr 012016

Explorer

  • 300 miles
Vehicle leaks exhaust fumes in to the cabin during acceleration.

- Twin City, GA, USA

problem #37

Jan 192017

Explorer

  • 16,650 miles
While driving out of the subdivision the car stalled. The wrench light came on. We parked it and took another car we had at the time. We will make mention of it tomorrow when I call the dealer and add it the service ticket regarding the exhaust problem.

- Boise, ID, USA

problem #36

Feb 072017

Explorer

  • 16,850 miles
We took our 2016 Explorer limited back to the shop for the second time after smelling exhaust in the cabin again while in operation. During the first visit the dealer began discussing the Ford repair bulletin that came out 30 days or so ago that was to fix the exhaust leak. However, after a couple of hours later we received a call that the bulletin he referenced was specifically for 2011 thru 2015". we were told that per the bulletin the exhaust system from the engine manifold to the tail pipe gets replaced, a fresh air vent near the rear of the vehicle gets "re-routed" and the bumper comes off to gain access to some metal seams needed to be filled. Our service representative stated his hands were tied and could not do anything more than take it in a check it out. They called a found the exhaust outlets were recessed too far into the bumper and reset them to the original position. We picked it up Monday and then driving it Tuesday this week a horrible smell came tor the cabin and took my breath away. Black smoke was coming out of the exhaust pipe. We took it back to the dealer yesterday.

- Boise, ID, USA

problem #35

Jan 172017

Explorer

  • 160 miles
When accelerating exhaust fumes enter cabin. This happens no matter if the ac is on or off and no matter if the vent is on or off. Vehicle has been to Ford dealership twice resulting in them keeping it 43 working days. The vehicle has been doing this since purchased. We purchased this Explorer new however it had approximately 160 miles on it. We originally thought the smell was just the new wearing or the engine breaking in, but after a few thousand miles it was evident something is not right. I know all Explorer don't have this problem because I previously had a 2013 Explorer as a company vehicle identical to this one and it never had this problem. The dealership finally told me to come get the vehicle because they have done everything Ford told them to do to fix it. They said I will have to take it up with Ford customer service. I'm not sure if carbon monoxide is entering the vehicle but you can stand at the rear of the vehicle while it is running and the smell coming from the exhaust is the same smell that enters the vehicle when accelerating. The smell is very harsh smells like burnt hair or sulfur. On long trips my wife has had severe headaches. This Explorer is the vehicle my wife and kids (ages 14, 5, & 2) use to get to work and school; I need to get this vehicle repaired or replaced. Please help!!

- Brandon, MS, USA

problem #34

Jan 052017

Explorer

  • 14,000 miles
I just got back my vehicle from the dealerships service center and according to their finding their was an issue with the vehicles starter. I drove home parked the car in the garage then turned off the ignition. The vehicle would turn off, so I pushed the start button again but still did not turn off then seconds later I smell smoke. I immediately backed up to have the car outside the garage. I hit the start button again to turn off and this time the engine shut down. Heavy smoke was coming out of the engine compartment so I just stood at a distance. 10-30 minutes later as the smoke subsided I decided to pop the hood open and still there's smoke from the engine compartment. I have a video but cannot attach.

- Fontana, CA, USA

problem #33

Dec 272016

Explorer

  • 15,000 miles
While my 2016 Ford Explorer is running and stopped/parked the cabin fills up with exhaust. This only occurs while ac/heater fan is running at the same time. I took it to a Ford dealership and they did not find an exhaust leak. I would disagree with this. I placed a CO2 detector in the car while parked and the detector went off. I have read numerous complaints about the exhaust leaking into the cabin of Ford Explorer.

- Slinger, WI, USA

problem #32

Apr 132016

Explorer

  • 8,500 miles
Car has an awful smell when using the climate control, dealer said there was an exhaust leak into the turbo, they replaced the turbo and the smell still persist. Car has been at dealership for a month now. Smell is strongest when driving and climate control is on.

- Broomall, PA, USA

problem #31

Oct 202016

Explorer

  • miles
Excelleration on an incline, hill or passing other vehicles, cab fills with nauseous fumes. Smells like a bad cat converter. The fumes can be overpowering. Took the vehicle back to lake havasu city bradley Ford dealership. Car was returned to us with assurance the problem had been resolved, it hasn't, the problem continues. We Transport our 3 grandchildren 60 miles in this vehicle on a highway that has steep inclines and now fear endangering their health as well as our own, we are seniors. Was informed that the engineers at Ford are working on the problem, but the tsb had been performed that cuts the ac recycle feature off upon engine load, but we are still getting that smell. I can't express more concern about how unsafe this co problem is. I can't risk the health of my grandchildren or ourselves. Ford either needs to refund my money or offer a permanent fix to the problem. These are rolling gas chambers. May try to undo the deal on this car. They have had to do this on another customers vehicle because of this problem

- Lake Havasu City, AZ, USA

problem #30

Apr 012016

Explorer

  • 8,000 miles
Exhaust is seeping into the cabin with the ac recirc button engaged. This is the same problem that is occurring to the 2015 and prior model years.

- Fleming Island, FL, USA

problem #29

Sep 012016

Explorer

  • 100 miles
I have owned a 2016 Ford Explorer XLT for approximately 10 months... during this time every time I excelerate there is a very strong burning smell. Of coarse bringing it to the dealer did nothing. They told me may be a sticker on engine burning.... after 10 months the smell is still as strong as the first week.. I was even asked by a police officer who had pulled me over for a lisence plate cover, that my car smelled of marijuana! this all while having children and grand parents in the car!

- Canton, GA, USA

problem #28

Oct 142016

Explorer

  • 100 miles
I smell exhaust when passing someone on open road, or entering a freeway. I have called Ford multiple times, and have an open case. They do not return my calls, I have taken my car to the dealer twice where they tell me its fixed it lasts about a week and the smell returns. I recently had it in the shop a second time and I smell the exhaust again. I am now calling them a third time due to this smell, but I am getting no where. This can not be safe for me to keep smelling this exhaust. This vehicle was purchased brand new, it was not a used vehicle.

- Chandler, AZ, USA

problem #27

Aug 282015

Explorer

  • miles
Purchased the 2016 Ford Explorer and noticed strong exhaust fumes in the cabin. Concerned about our health, went to the dealership and was told that Ford would not do anything until the vehicle had 3,000 miles on it. Researched 'exhaust fumes in Ford Explorer' and discovered that 'Ford named in class action lawsuit over leak of carbon monoxide in passenger compartments of Explorer vehicles', angela sanchez-knutson vs. Ford Motor Company. The lawsuit includes 2011-15 Ford Explorer. Then went to the management with this information, was told that only 'some' Explorer were affected so we asked them to replace the Explorer with one that 'did not' have the exhaust fumes problem. Was told it was not possible because the vehicle had been titled. Demanded that the vehicle be repaired but after 6 attempts of which 2 were with the field service engineer, we were told that there is "no fix". good luck to us. After 6th attempt, the fumes are worse than ever.

- Lake Alfred, FL, USA

problem #26

Oct 122015

Explorer

  • 200 miles
When accelerating over 3500 RPM smoke gases come inside the cabin it started when I acquired the vehicle and hasn't stopped ever since

- Miami, FL, USA

problem #25

Oct 012016

Explorer

  • 6,287 miles
Electronic throttle recall (16B32)---was driving on the 5 North freeway, and had just merged onto the 55 North when the car lost power. (I pushed the gas, but the car could no longer accelerate)--all power was gone. I was, thankfully, able to move over to the right side of the freeway. I called aaa, and was eventually towed out of there (to Ford dealership where I originally purchased the 2016 Ford Explorer.) Ford dealership told me there was "new" recall regarding my vehicle (electronic throttle body repair)---left car on Saturday. (said I could not get a rental since it was 2:58pm.) went to get a rental car at dealership today (Monday after 2:30pm), but was told the car was ready to go home. I was invoiced at 3:14pm today. Please look at page 1 --it says that work: "began:10-1-16 done:10-1-16", cause: Recall correction: Reprogram PCM"-----)*********technician time spent: 15:23 to 15:43****** did not replace the part ( electronic throttle body repair********this is very dangerous----people can get killed on the freeway by getting hit by other cars (if their car were to suddenly lose power in the passing lane---------or on any lane on the highway for that matter). Dealership knows about the recall and they still did not replace the electronic throttle.

- Irvine, CA, USA

problem #24

Jul 012016

Explorer

  • miles
( I am experiencing with my 2016 Ford) I began having trouble with exhaust leak in air condition however dealer was not able to repair due to Ford has not issued any manuals how to fix this particular problem and dealer advised there is nothing they can do. This problem creates a serious safety hazard.

- Houston, TX, USA

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