I am writing to formally express my profound disappointment with the excessive delay in shipping parts related to the recall of the A-Pillar trim piece for my vehicle. It has been over two months since the dealer removed these trim pieces from my car in compliance with the recall process, yet the replacement parts have not been provided. This delay is both unacceptable and deeply frustrating, as it has resulted in my vehicle being driven in a state that is visibly unprofessional and not reflective of the quality standards I expected from Ford. I trusted Ford to address safety and recall issues in a timely and efficient manner, as required under federal law. Unfortunately, my experience with this matter has fallen far short of those expectations.

- Ballwin, MO, USA

I was driving 55mph (speed limit) down a curvy country road when the steering wheel became stiff and wouldn-??t turn. A red light flashed and said I had lost steering. I was barely able to get stopped before going of a steep embankment. I was stoped in a dangerous spot with no way get out of oncoming traffic. My vehicle flashed a yellow light that said Terrain management system failure. No only was my life risk everyone that traveled down that road that morning. This included a school bus full of children and several other people that were trying to make it so work just like me.

- Cox’S Creek, KY, USA

While driving down the interstate, my right exterior a-pillar appliqué trim clip attachment became detached.

- Gothenburg, NE, USA

Water pump failed at 58,000 miles.

- Midlothian, IL, USA

The moonroof malfunctions and can be stuck in the open position. The drain plug for the moonroof can easily get clogged causing water to back up into the overhead structure. This causes water to fall onto the driver and passengers. The water flows from the overhead area, the side pillars and onto the floorboards. The electrical components are then compromised and the motor that controls the moonroof stops working. In my situation my moonroof was stuck in the open position for several days. I live in Florida where it rains alot. It is not safe to drive with an open moon roof during a severe thunderstorm. In doing my research this seems to be a very common problem with Ford moonroofs. I've had to have it fixed twice now. Luckily the first time it was stuck in the open position but water continued to pour into the interior of my vehicle while I was driving. This caused me to be distracted as I was driving. I had it repaired both times at a Ford dealership

- Winter Springs, FL, USA

The recall has been in place for replacing an exterior A-pillar trim part - we have tried to get it replaced, but there are no parts nationally. Why haven't the parts been created? It has been over a year

- Morehead, KY, USA

There is a lot fuel- fumes/odor entering the cab of the vehicle when exceling the speed.

- Murfreesboro, TN, USA

I have an open recall. I received the letter in Feb of this year. It is now Dec... Everytime I call the dealership, I get put on hold with no resolution. The recall states that parts will be available late 2024. I would say it's late 2024... when will this issue get rectified? The part has been off since March. I have noticed some leaking condensation/water recently on the inside of the front windshield. Thank you for your help in this matter. Respectfully, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fountain, CO, USA

The passenger A-pillar applique trim detached from my vehicle while driving down the freeway. The piece that broke off is not available for inspection. The piece flew off while traveling at a higher rate of speed at night. It hit the front passenger window. I had no idea what it was until we stopped at a safe place and inspected it. The dealer told me they could fix it for $820 as this was before the recall was issued. I declined the repair as I didn-??t want to pay that much to fix it. There were no warnings before the piece snapped off. Since the recall has been issued, the Ford dealership is not returning my calls to have my vehicle repaired and I did inform them that the piece has already detached.

- Johnstown, CO, USA

*Premature water pump failure that is housed in the timing chain chamber and driven by the timing chain. Component is not available for inspection as of this complaint because vehicle is being repaired. *Possible sudden catastrophic engine failure due to water pump failure, which will put safety of driver, passengers, and others at risk. am not aware if problem has been reproduced or confirmed by dealer or other independent services. Several dealers that I contacted did expressed that it was a "bad design". am not aware if component has been inspected by the manufacturer or others. only warning sign of premature pump failure was a small puddle of coolant under the vehicle. This happened at around 70K miles and the dealer was informed, but according to the Ford technician, upon inspection, no sign of coolant leak was found. At approximately 82K, the dealer was informed about a sudden coolant leak, and again, the Ford technician did not find the leak. It wasn't until I personally took a video of the coolant leaking and showed it to them, that they "diagnosed the problem correctly".

- Hermitage, TN, USA

Rack and pinion failure. Caused me almost to wreck. Cost is $4200 to fix. Ford has to program it and send it back to my mechanic. I-??m lucky this didn-??t go out while going down a hill that would have been very bad.

- Tuscaloosa, AL, USA

60 mph y se calló 60 MPH and it stopped

- Milan , MO, USA

recall 24s02/24vo31outside pillars. I witnessed it flew of my car while driving nearly hitting another car. I don't understand why the recall is taking an extended time for it to be fixed but its available for you to purchase which is $956. my question is what is the difference between the one purchased and the recall? then if purchase you'll not Offered a reimbursement!

- Jacksonville, FL, USA

The car caught on fire driving it to my brother's house to babysit his kids while #4 being born prematurely with complications at southwest ms regional medical center. I lost almost 15,000 in equity and my husband recently passed things inside I can't replace. It was about 11:00 at night and I made a uturn to stop at gas station and truck was already on fire. Many police officers and innocent bystanders almost were tremendously injured because the car was shooting whistling fire like rocket from all ends holding up traffic 1/2 mile on both sides of hwy and opposite side of hwys traffic.

- Mccomb, MS, USA

Unknown Overall something within while driving my truck i had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which i never experience out of all the vehicle ive had and paid off.

- Bailey's Crossroads, VA, USA

This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service Ferndale. I'm looking at the questions for additional details. I wasn't in no accident because of my. There's no fire, no injuries, but it can happen and I don't have to have the mileage at how fast I was going because the stand will would get tight when i'm about this pull off.

- Taylor, MI, USA

Ford has a recall for the A pillar but my B pillar trim flew off. The other side was loose.

- Hilton Head, SC, USA

Subject: Urgent Vehicle Safety Complaint Regarding Defective Water Pump in Ford and Lincoln Vehicles I am writing to bring to your attention a critical safety concern affecting numerous Ford and Lincoln vehicles worldwide, specifically those equipped with Cyclone (Duratec) engines. The issue at hand revolves around a defective water pump, which has manifested in various models, including but not limited to: - Ford Edge - Ford Explorer - Ford Flex - Ford Fusion - Ford Taurus - Lincoln Continental - Lincoln MKT - Lincoln MKX Owners of these vehicles are experiencing a significant and alarming risk of stalling in traffic, posing a severe threat to both driver and passenger safety. The potential consequences, including the increased likelihood of accidents and fatalities, demand immediate attention and action from Ford Motor Company who has been sued multiple times and is avoiding to respond to the judgements against them trying to use any excuse not to pay. It is imperative to address this widespread concern promptly, as the safety and well-being of Ford and Lincoln vehicle owners are at stake. I urge your organization to conduct a thorough investigation into the defective water pump issue, implement a comprehensive recall, and provide a reliable solution to rectify the problem. Your commitment to prioritizing the safety of consumers is paramount, and I trust that Ford Motor Company will take swift and decisive action to remedy this situation. By addressing this issue promptly, you not only ensure the protection of current owners but also uphold the reputation of Ford and Lincoln in the automotive industry. It's impossible to say that it is a mere coincidence that thousands of Ford vehicles have the same defect with exactly the same engine and symptoms. Thank you for your immediate attention to this matter, and I anticipate a proactive response that prioritizes the safety and satisfaction of Ford and Lincoln vehicle owners.

- El Paso, TX, USA

I am writing to you as I just read an article about my Explorer being recalled for a different issue, pieces of trim flying off (which happened to us several years ago). I took to the dealership then, they replaced and it immediately cracked again. They were blaming my door as being off and causing the damage. I took to a repair shop (non-Ford) to look at and they told me that they had seen this alot and Ford knew there was a problem and it wasn't my door. It made me extremely upset as it almost caused an accident while we were on the freeway. This complaint is for a completely different safety issue and is recent. I am mentioning the above incident as my car this time was taken to a different repair shop. Their response was very similar to the above repair shop that Ford knows there is a problem as the part is on a national backorder. After a recent snowstorm, my husband went to drive his car to work. The storm had passed, but roads were still dangerous. As he was pulling out of the garage, multiple alarms showed up on the dashboard. "Hill Start Assist Not Available", Service AdvanceTrac, "Steering Assist Fault Service Required". He didn't fully know what any of these meant and had just driven the car the day before with no issues. As soon as he pulled out on the roads, he realized the power steering was out. He is lucky that he didn't crash as the roads were still icy and snow covered. Up until these alarms, there was NO warning. What if it happened while in the middle of driving? I drive that car every day w my kids and my husband took it that Sunday as it is better in snow. I can't even imagine what would have happened if I was driving as there is NO WAY I could have steered that car. Somehow we got the last replacement part (repair was over $3000!) and I only have 68,000 miles on my car. How can a part that is on an older Ford be on national backorder if there isn't a major problem! The rack and pinion w computer module was replaced.

- Germantown, WI, USA

Waterpump malfunction. Risk puts the user at financial obligation to repair the car as the waterpump is needed for proper function of heater elements and other internal parts. Unsure of if this has been reproduced or confirmed. Diagnostics was ran on the car, determined the issue to be the water pump. There are no warning lights and or indications that would warranty service for this part.

- Salt Lake City, UT, USA