I was told yesterday by the Ford Mechanic the Airbag light had a TSB Technical Service Bulletin on the airbag light problem and it was covered under the warranty. Today I was called by the service manager and was told that it was not covered under warranty and would cost me $715 to fix it. Do I just ignore the light and ride around with a thousand pillows in my truck in case of an accident? This is a safety product defect that could and will cause serious injuries in a crash by not having any of the airbags deployed. This does not appear an isolated incident. The problem should be fixed at Ford's expense. How can FORD ignore such a potentially deadly issue?

This is a known issue by Ford, as they have issued TSB it. My Explorer Sport is 4 months over the 5 year/60,000 mile power train warranty, so I contacted Assurant Solutions because I bought a 72 month/75,000 mile extended warranty through USAA on 1/6/2016. This was my first claim and they denied the claim because they said that “Safety Restraint Systems” was an “excluded item”! What’s infuriating is that they cover electrical assembly, interior electronics and power train electronics, but NOT “safety” electrical components!!

I raised Cain with the General Manager of the Ford Dealership and they went back to Ford for a “goodwill” warranty coverage and they agreed to pay for all but $261 of the repair. While I sincerely appreciate the goodwill offer, Ford lost any future business from me for not proactively offering the goodwill coverage from the start before I had to pursue other options.

Shame on Ford!! It doesn’t rise to the level of a full recall, but it is a known defect with a critical safety feature, so they should have covered it from the start when presented with the air bag light coming on!