The problem remedied by TSB 21B11-s2 did not occur in my vehicle while the TSB was in effect. It has now surfaced

- Olathe, KS, USA

As I was driving the vehicle the airbags deployed without a collision. I was in the car with my wife and 2 month old son. Had we been going full speed it could've been much worse than it was. The vehicle is available for inspection upon request. The car has not been inspected in any way. The insurance company is currently attempting to deny the claim based on pictures alone. There were no warning lamps prior to the airbag deployment regarding the airbags. We did not hit another car. I was able to stop the car in the middle of the onramp.

- Louisville , KY, USA

The passenger side knee airbag went off in an accident causing my dad to have severe lacerations to both legs and a sprained ankle. Those were his only injuries from the accident. All caused by one airbag. There is a good chance he will need a skin graft on one of his legs. The emt and firefighters all said that they have never seen an airbag down there and loon like that. What it did to his legs is horrible. And should have never of happened.

- Camarillo, CA, USA

Air Bag light on. Per Dealer service center diagnostics, driver side air bag module FB5Z*78043B13 defective. Module replaced, however air bag light on persists. Additional diagnostic determined that air bag clockspring component defective.

- Wahiawa, HI, USA

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where the contact was informed that the failure was related to the front passenger's side seat and the second-row rear passenger's side seat. The mechanic plugged an unknown wiring; however, the failure persisted. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Smyrna, GA, USA

Airbags notification is

- Milwaukee, WI, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the front driver's side air bag warning light illuminated. The contact stated that the failure occurred intermittently, however, the failure had occurred three times. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.

- Raleigh, NC, USA

The contact owns a 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The contact stated that there was windy sound coming from the front passenger's side door while driving. Additionally, the contact stated that there was water accumulated between the front driver's side door and the body of the vehicle, which caused water to pour inside the vehicle while opening the door. The contact also noticed that water was leaking from the driver's side of the windshield during inclement weather. The contact stated that the vehicle made an abnormal popping sound while making a left turn. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 104,000.

- Paducah, KY, USA

2016 Ford Explorer. the air bag warning light was illuminated it was coming off and on and now stays on. took the vehicle to the dealer who confirmed that the vehicle was not under recall for the failure. The vehicle had not been repaired.

- Sartell, MN, USA

Back up camera went out and later came on. Today we have been driving the last hour with airbag indicator on. Camera incident was 10-29-2023.

- Topeka , KS, USA

Car has inflatable seatbelt in the second row bucket seats. I am unable to find any car seats that are safe to use in this vehicle once you move from tether position Have visited local dealership and called Ford for assistance. None of which are able to assist with this which puts children in great harm as no car seat can be safely used

- Jayess , MS, USA

In July 2023 my airbag light appeared on my instrument panel. I checked seat belts but all was good. I had the ford dealer diagnose and they said that the rear seat belt airbag was out of compliance. I am the original owner of the vehicle and asked if this was under any recall or TSB. They checked and said that it was no longer under any repair order and that it would cost me approx. $1100 to fix. They also said that no air bags would work in my vehicle and that they could not just turn the light off on the instrument panel. My vehicle is available for inspection and repair. I no longer feel safe for myself, my wife or my grandchildren riding in the vehicle. The airbags are critical safety feature and should last the life of the vehicle. My vehicle sits in the garage mostly and only has approx. 67000 miles.

- Austin, TX, USA

The contact owns a 2016 Ford Explorer. The contact stated that while crossing an intersection at 35 MPH, another driver crashed on the driver's side of the vehicle resulting in a T-bone collision. The air bags did not deploy upon impact. Both driver-side doors failed to open after the accident and special equipment was used by the authorities to extract the contact from the vehicle. The contact was taken to the hospital and was treated for minor scrapes, bruises, and soreness. The other driver sustained lacerations to the abdomen from the seat belt and also sought medical treatment. A police report was filed. The vehicle was towed to an independent mechanic where it remained in their possession. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 109,000.

- Collinsville, AL, USA

Recently noticed a yellow airbag light appearing on the instrument panel. Took the vehicle to the dealer and was told that there was previously a recall for this issue, and that a repair was performed. However, the issue has now resurfaced. We are afraid to continue driving the vehicle in this condition, as we feel that it would put us at risk. Dealer refuses to pay for the repair, claiming that the recall 'expired' in January 2023. Hoping that the NHTSA can assist me in resolving this issue, since there is nothing that I as a consumer could have done differently to prevent this, yet the dealer is demanding that I pay to fix it. Thank you.

- Wesley Chapel, Fl, FL, USA

The airbag fault light on the dash of my 2016 Ford Explorer recently illuminated. I took it to Christian Brothers Automotive, who did a complete diagnostics check. They determined that the inflatable seat belt should read 2.2 Ohms but it reading at 5.5 Ohms, which is causing the light to illuminate. They stated that the inflatable seat belt needs to be replaced. This appears to be the same issue with a Ford recall notice issued on January 21, 2022 under Customer Satisfaction Program 21B11 related to 2014, 2015, and 2016 Ford Explorers. However, my VIN does not appear on the list of effected vehicles and Ford is refusing to repair it under the recall until it is added to the list.

- Argyle, TX, USA

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated intermittently on the instrument panel, causing the deactivation of all the other air bags. The vehicle was taken to the dealer, who diagnosed failures with the seat belt wiring harness and seat belt pretensioner on the second row. The vehicle was repaired three times for the same failure, but the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

- Wisconsin Dells, WI, USA

Air bag warning light illuminated with diagnostic trouble code B141B and/or B141C as listed in Ford TSB 15-0113. Independent service center identified the problem and confirmed that the circuit / wires had been severed and the airbag would not have deployed. The independent service center let me know that our safety was at risk and that we should definitely have the repair completed prior to putting the vehicle back on the road. They also are the ones that made us aware of the Ford technical service bulletin and that the problem had never been made into a company recall. The component has not been inspected by Ford, however the independent service center followed Fords recommendation for repair. I have been working with the Ford Corporation who told me that the service center would reimburse me for the repair. However, the Ford service center said that the repair was done outside the dates of the released Customer Satisfaction Program (CSP) 21B11. In addition they notified me that my vehicle was outside the "build-date" that was covered under the CSP. However, it is obvious through research that the problem still exists. The CSP was in effect from January 21, 2021 to January 21, 2023. The repair we had done by the independent service center was performed on January 30, 2023. This only days after the program ended. I explained to the Ford service center that this was an ongoing problem even in some newer models of Ford vehicles. It is documented all over the internet that this problem has persisted since 2015 and Ford has still not made it into an official recall. In addition, I told them an emergency repair is defined as when a vehicle needs a repair to ensure no one gets injured during use of the vehicle, and an emergency part is defined as a component or part that is essential to ensure no one gets injured during the use of the vehicle. They still refused to reimburse me for the repair. Ford corporation recommended I file this complaint.

- Leonardtown, MD, USA

The 2nd row seatbelts in my 2016 Ford Explorer contain mini-airbags. There is a design flaw that causes the connection to the seatbelts to fail, disabling all airbags in the vehicle. Ford issued a CSP in January of 2021 and was supposed to notify all owners of all affected vehicles. I was never notified. In April 2022 my vehicle was left with a Ford dealership for 1 month due to constant electrical problems- the dashboard would go dark, the car would lose power, the maps would shut down, etc. That dealership repositioned the faulty wires. In December of 2022 the airbag light came on. I had to take it to another dealership and learned because of a failed connection to the 2nd row seatbelt, my car had no operational airbags. I paid approximately $1200 for the repair. Ford is refusing to reimburse me for the costs I incurred due to their design flaw. The safety of everyone who has ridden in that car was put at risk- if there was a collision, there would be no protection. The airbag light was not on when the wires were first repositioned. My son drove the car from CT to Florida and was unaware of that the light meant that all airbag s were disabled.

- East Lyme , CT, USA

The contact owns 2016 Ford Explorer. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the passenger-??s side air bag wiring harness was faulty. The dealer and the manufacturer were notified of the failure, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 45,000.

- Bartlett, IL, USA

Courtesy Ford in Rome Georgia refused to resolve the 2nd row airbag issue covered under CSP 21B11 during a known air bag light issue while in their service department in 12/22. Dealer has been non responsive, Ford Customer Relations has placed negative feedback against the dealership, however there currently is no resolve.

- Lyerly, GA, USA