The first time my steering got stiff on 09/13/2019 while trying to make a left turn on a city street. In the process of making the left turn my steering wheel got stiff, and the steering fault hill start and trac light went on. I was unable to control the steering wheel which cause me to get up onto the side walk and almost hitting a tree. I had to slam on my breaks in order to avoid the accident. My kids body jerk back and forth really hard. I turn my car off and back on, and the steering wheel was was no longer stiff and working. I was able to drive home. The second time steering wheel got stiff was on 10/05/2019. While on the curve of a ramp to get off the freeway the steering wheel got stiff again and the steering fault, hill start and trac lights went on as well. Once again I had to slam on the breaks in or. I der to avoid hitting the rails, as I was not able to control the steering wheel. I try turning my car off and back on again to see if my steering wheel would work again, but it still did not work. I had to call my husband to come pick me up. I took the car to the dealer and I was told that they H.ad to replace the whole power steering equipment which cost me a total of $2350.39

- Los Angeles, CA, USA

Power steering failed completely on my 2016 Ford Explorer while driving. Dashboard lit up with a steering assist fault, and then hill assist fault. Steering the vehicle to safety was very challeging. I was turning at a left turn light and almost crashed into another vehicle because I could not steer the car. Looked it up online and have found numerous other accounts of the same issue with no repsonse or recall from Ford.

- Austin, TX, USA

My tire valve corroded after 3 years with the car. Which caused damage to the tire and the tire pressure sensor. The power steering went at 67000 miles. It stopped working completely while driving, extremely scary. The service department at the dealership said it is just something that happens. $2400 fix on a 4 year old car with 67000 miles and could have caused an accident.

- Glen Gardner, NJ, USA

Steering would lock up and you would have to force the steering back to drive ability. The rack and pinion was worn out, in my opinion prematurely. This happened while the vehicle was in motion. The first time it was notice was on highway driving in a construction zone. The steering would catch when turning left or right and you would have to force the wheel to straighten out the vehicle.

- Coldwater, MI, USA

Steering wheel is stiff and makes noise when turning.

- White Plains, NY, USA

Even under warranty there were sporadic times the front suspension/steering would make a load thump noise. This usually happened when backing out of the driveway and sometimes when pulling out of a parking space. The dealer could never duplicate the noise so they found nothing wrong with it. Now at 48K miles and out of warranty the sound happens much more often. My wife said once the steering appeared to momentarily lock up and had to pull the steering wheel pretty hard to free it up. I found several other internet sites stating that the steering system is needing replaced on many Explorer with relatively low miles at a cost to the owners of over $2000.

- Lantana, TX, USA

When turning right at a slow speed, heavy knocking/thumping noise and steering was jerky. Vehicle has 33,400 miles. Had it repaired at the Ford dealership yesterday and they replaced the rack and pinion at a cost of $1800. Since I read this seems to be a common problem I asked if this issue has been recalled and was informed it was not.

- Valencia, CA, USA

Started having issues with the steering at 39,500 miles. Sounded like a popping or clunk type noise when I turned the wheel to the right. I took it to Ford dealership who indicated the whole steering assembly needed to be replaced. This car was built at the Chicago plant like all the other Explorer that needed the steering assembly replaced. Ford indicated this VIN was not part of recall.

- Mooresville, NC, USA

Steering started making a grinding noise turning left or right. Intermittent severe pulling to the left or turning from left to right. Happens at low or high speed. Started about 58K miles. Car is unsafe and un-drivable in this condition. Advised the rack and pinion is bad and needs to be replaced at approx $2000.

- Tulsa, OK, USA

Started driving and received a warning on the screen saying "steering fault service now". lots power steering control. Thankfully was at a low speed and could stop safely before leaving our neighborhood. Put vehicle in park, powered off, powered back on, and was able to drive again. Vehicle has 56K miles on it.

- Miramar Beach, FL, USA

While making turns either at slow speeds or at a complete stop, the steering makes popping sounds. Steering wheel also locks for half a second. Took vehicle to a shop and was advised it was the rack and pinion on the front right tire area. The vehicle is a 2016 and has 41K miles. This issue began manifesting approximately two weeks prior. Estimated cost to repair is $2500. According to vehicle forums this is a common issue with this vehicle make and model.

- Avondale , AZ, USA

My wife was driving down the road when the steering quit. It was pulling from side to side and she almost lost control. Steering failure alarms were continuing to go off. She was able to get the vehicle off the roadway and avoid a crash.

- Boonville, MO, USA

Power steering went on a 2016 Ford Explorer XLT with 57001 miles on it. Charged for steering rack/box replacement plus other astronomical fees associated with it out of pocket. The vehicle is supposed to be a family car. It is unsafe and hasn't been the same since. Car just gave out on highway with children in car. The car started to actively sway all over the road without warning. No control. Had to pull over. Called for assistance and than restarted the car to have no power steering what so ever. It was worse than trying to drive a heavy duty truck. As a female, I could not even turn the steering wheel. No codes came up prior; until the restart of the car. "??? dealer took week to get it in plus a day for part and thousands out of my pocket during a world wide pandemic. With massive amounts of people complaining about this issue why hasn't it been recalled" this is incredibly dangerous.

- Kingston, NH, USA

The vehicle was in motion on a state highway when the following warning messages were displayed steering assist fault service required, hill start assist not available, service advance trac, terrain management system fault. At this point I had complete loss of power steering. I was able to pull to the side of the road safely and had to have towed to the Ford dealer in my town which is was 2 hours away. Ford dealership diagnosed the problem as power steering control module.which is integral with the rack and pinion assembly. Cost of repair is $2400 of course I have a lifetime warranty on most parts including fuel pump, engine, transmission but rack and pinion not considered under this warranty.

- Kathleen, GA, USA

The vehicle was in motion on a state highway when the following warning messages were displayed steering assist fault service required, hill start assist not available, service advance trac, terrain management system fault. At this point I had complete loss of power steering. I was able to pull to the side of the road safely and had to have towed. Local Ford dealership diagnosed the problem as power steering control module.which is integral with the rack and pinion assembly.

- Jean, NV, USA

Noticed problem with steering. When I changed lanes the vehicle continued in that direction until I corrected it. This happened several times while driving home from work so I went straight to matt bowers Ford in metairie. I was told the steering gear needed to be replaced, the module reprogrammed and an alignment. I've seen quite a few recalls concerning this but was not told that my vheicle VIN was not affected. I now see many people are complaining of the same problems. This should be looked at carefully before someone gets hurt.

- New Orleans, LA, USA

I was driving home from dropping my daughter off at daycare and I lost the power steering on my vehicle while the vehicle was in motion and I was driving a steady speed down a straight road. My daughter was no longer in the car with me as this could have resulted in an accident but thankfully she was not and I was able to pull off the road with a lot of effort involved. My car had to be towed to the Ford shop and I had to have my power steering core changed. $2500. This car only has 37,000 miles and is a 2016 Ford Explorer. Quite frustrating, disappointing and expensive. There needs to be a recall with this problem because I am not the only one this has happened too.

- Jupiter, FL, USA

Loss of steering while driving. Nearly caused a 4 car collision. Steering wheel locked while driving 57 mph. Was barely able to slow down and pull off to the side. This has happened multiple times, however after this last time, the steering wheel is permanently locked. Steering loss light came on afterwards.

- Midway Park, NC, USA

I was turning into a gas station and the power steering went out with no previous warnings or issues.

- South Lebanon, OH, USA

Steering was getting difficult while making turns. Took it to a Ford dealer and was told the rack & pinion need to be replaced for $2,560 and it is unsafe to drive. Ford is not covering this issue even though it is a faulty part on their end and should be their responsibility.

- St. Louis, MO, USA