10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 39,754 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Popping noise from rack and pinion
- Tulare, CA, USA
component or system failed or malfunctioned unavailable for inspection upon he safety of others put at risk Had the problem been reproduced or confirmed by a dealer or independent service center Has the vehicle or component been inspected by the manufacturer representatives or others warning lamps messages other symptoms of the problem prior to the failure, and when didnt first appear What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk Has the problem been reproduced or confirmed by a dealer or independent service center component been inspected by the manufacturer, representatives any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear fully report
- Panorama City, CA, USA
Rackin n pinion safety hazard
- Panorama City, CA, USA
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, and making a turn, the steering wheel seized, and the contact struggled to regain control of the steering wheel. In addition, the contact noticed a grinding sound while making a turn. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 147,000.
- Rhodelia, KY, USA
A loud clunking noise was heard when the vehicle was turned to the right. Diagnosis at the CarMax repair facility indicated that the steering rack was broken. Diagnosis was complicated by the fact that the damaged part was hidden under a rubber boot. The actual damage on the steering rack appears to be a broken retainer, sealing washer, or similar that circles the jack screw of the steering rack. This retainer or washer is visible in the attached pictures. I believe there was a potential for the damaged retainer or washer to become jammed in the steering rack when the rack is in the right turn position which would make it impossible or difficult to turn the steering wheel. This could have resulted in an accident. I authorized CarMax to complete the repair and was informed that the steering rack was back ordered from Ford and would not be available for approximately 3 weeks. CarMax gave me a loaner vehicle and completed the repair when the part arrived. The broken steering rack was returned to Ford. A steering rack is not a part that I expect to fail. The fact that the part was back ordered for three weeks suggests that this part is in high demand because this is a common problem with this vehicle. The fact that the damaged part was concealed by a rubber boot made it difficult to diagnose. Clunking noises in the front suspension of a vehicle can be caused by many problems and a failure to correctly diagnose this problem could have resulted in a serious accident. I thanked the CarMax technicians for there perseverance in getting to the true cause of the noise. It is my opinion that this is a serious safety issue and that Ford should issue a safety recall for affected vehicles.
- Mount Pleasant, WI, USA
The contact-??s wife owns a 2016 Ford Explorer. The contact stated that while his wife was driving out of the driveway, she noticed a loud clanking and grinding noise coming from the steering wheel. The contact-??s wife stated that the steering wheel became difficult to operate while driving the vehicle. There was no warning light illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 123,684.
- Arlington, WA, USA
Rack and pinion binds. This suddenly started around 70,000 miles. It makes a grinding noise that seems to be in the steering column. While driving it catches and takes effort to move steering wheel past the catch.
- Luray, KS, USA
As I was driving down the highway my steering got stuck in a turning position and I had to pull really hard for it to go straight almost crashing
- Lowell, MA, USA
Unknown Overall something within while driving my truck i had starting hearing a grinding sound while turning and then the steering started to lock up, very unsafe and while my children were going to school had me in panic mode in which i never experience out of all the vehicle ive had and paid off.
- Bailey's Crossroads, VA, USA
The Steering shaft froze(steering shaft U jionts) making steering hard especially when it cold out.
- Saginaw, MI, USA
Power steering module, which is part of the front steering linkage went out suddenly while driving which resulted in no power assist to steering at 55 mph. From the auto forums, this is not an uncommon issue with the 2016 Ford Explorer yet there has been no recall on it.
- Lisle, IL, USA
This is the problem I'm experiencing, my steering wheel would tighten up when I'm backing up from being part. Then when it comes to me, pulling out and about to drive and I have to make a turn the stand well will tighten up again and make it difficult for me to drive or or to turn go other way. When I took my vehicle in to suburban Ford service Ferndale. I'm looking at the questions for additional details. I wasn't in no accident because of my. There's no fire, no injuries, but it can happen and I don't have to have the mileage at how fast I was going because the stand will would get tight when i'm about this pull off.
- Taylor, MI, USA
Driving and randomly the steering wheels loses power steering and gives a power steering fault code. I was with my children and almost crashed. I-??m told this is very common and Ford refuses to recall it.
- Las Vegas, NV, USA
Steering has become extremely rough and sticks, dangerous to drive because it sticks hard and may not straighten out easy sometimes. Will take to dealer soon, suspect rack and pinion failure.
- Atlanta, TX, USA
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the steering assist fault and traction control warning lights illuminated. In addition, the steering wheel became difficult to turn. The vehicle was towed to the dealer where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed that there was an unknown recall for a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 37,000.
- Gibsonia, PA, USA
The contacted owns a 2016 Ford Explorer. The contact stated that while driving at undisclosed speeds, there was an abnormal grinding sound detected. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to the rack and pinion. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,000.
- West Hills, CA, USA
There has been many reports of electronic steering issue where it would just swerve you off the road and loose full control while driving for years 2013-2015 cars but 2016 years are also being effected. A dealership confirmed it was an electronic steering rack causing the issue. No warning lamps had went off either
- Grand Forks, MN, USA
The contact owns a 2016 Ford Explorer. The contact stated while driving approximately 45 MPH, the steering wheel became very firm. The contact stated that the "Steering Assist Failure" message was displayed, and the Traction Control Warning light was illuminated. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 108,000.
- Washington, MI, USA
Our 2016 Ford Explorer suddenly the steering started making a loud grinding noise while rotating the steering wheel. The noise is anytime you move the steering wheel left or right parked or moving. The steering wheel locks up without warning while driving making it momentarily impossible to move and dangerous while driving. The explorer was diagnosed as a faulty steering rack and pinion assembly with is electronic assisted. No warning lights are illuminated on the dash.
- Redding , CA, USA
- Johnston, IA, USA