The contact owns a 2016 Ford Explorer. While operating the vehicle, the power steering suddenly failed and made the steering wheel very difficult to turn. During the incident, the "auto steering system faulty, hill start assist not available, service advance track, and torrain management system fault" warning messages displayed. The vehicle was taken to currie Ford in valperaso, in where it was diagnosed that the power steering rack malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 42,000.

- Portage, IN, USA

I purchased a 2016 Ford Explorer 5 months ago. The car had 38K miles when purchased and now has 42K miles. Lately I have had issues with the steering when in curves the steering wheel locks and gets very stiff and you have to fight it to get the wheel straightened out to keep from wrecking. I took the car to the local Ford dealer who stated that the rack and pinion needs replaced costing $1900. Ford stated that would not be covered under my exsisting warranty. I contacted Ford reference the issue and they stated they would open a case and help with cost. I recently heard back from Ford and they stated that they would not help with the issue even though it is a serious safety issue. When the car is stopped it does not have this issue but once you are moving is when the steering locks. The vehicle is only 6K miles over bumper to bumper warranty and still under power train but Ford says that they are not going to help fix this issue.

- Junction City, KY, USA

At highway speed my steering locks up and takes great effort to steer. Then loosens for a bit unless kept in the same position for more than say 30 seconds then locks up again. Sometimes worse than others. I almost hit a barriers at 75 today 10/5/17.turns are worse than straight. I was told that the Ford electronic steering rack needs to be replaced at a min. Cost of $1800 as I have 55000 miles on my 2016. This is unsafe! please help

- Highlands Ranch, CO, USA

Was driving on the freeway going about 70mph and an alert popped up on the dash that said terrain management system fault. Followed by another alert that said service advancetrac. Followed by another alert that said our traction control was turned off. The vehicle was still driving fine so we drove to the nearest exit to turnnoff the car and restart it. While we where pulling off the exit ramp going about 30mph the car alerted us that the hill assistance was turned off. And once we stopped at the gas station and turned the car off once we turned it back on it alerted us every single alert again and then a new warning that our steering was lost and to please pull over safely. We have tries to turn car on several times and its still not working.

- Alexandria, KY, USA

Since purchasing this vehicle in December 2016 I have had seatbelt retractable mechanism in the third row replaced; I have had the navigation system replaced; I had to have the keypad on the door panel replaced; I have had to have the power steering epas replaced (most recent). Most happened while the vehicle was stationary thank goodness. The navigation system did go out while driving.

- Rochester, MN, USA

On July 26 at about 10:40 am I was driving my stock (no added equipment) 2016 Ford Explorer (platinum edition). I had just merged from northbound I-680 onto westbound I-580 (northern California). I was moving at a constant freeway speed (about 60 mph) from lane #5 (rightmost lane) to lane #1. a few seconds after entering lane #1 the power steering failed. A warning appeared on the vehicle warning indicator that the power steering failed. A few minutes later I was able to safely drive off the freeway and turn off the vehicle. Power steering resumed after re-starting the vehicle.

- Pleasanton, CA, USA

While driving at speed the power steering failed going into a corner, at the same time the battery warning light appeared on the dash. It was a dangerous curve. I drove the car the next day and it happened a second and third time. Waiting for dealer response it is unsafe at the least or worse....

- Wabasha, MN, USA

When driving on a highway at approximately 70mph, I completely lost control of my vehicle for no known reason. I veered across 3 lanes of traffic and back across 2 more. Cars were swerving around me and miraculously I was not in an accident. I pulled over to the side of the road and other cars traveling behind me at the time did too. We couldn't see any reason why the car wasn't working properly so after catching my breath, I tried to get back on the road. I could feel my car intermittently "slipping". it felt as though it was losing traction and I was losing control and not able to steer. I ultimately pulled over and called a towtruck as I knew my vehicle was unsafe to drive. The tow truck driver saw that my rear tires were completely bald only on the inside. My car had 27,000miles on it at the time. I replaced the back 2 tires that day. And the front 2 the following day. 2 weeks later, my car was not driving properly and I brought it into a local Ford dealership for service. They performed a diagnostic. They told me my rear suspension was a mess, the uppercontrol arm needed to be replaced, the bushings on my back right wheel were lose and had a lot of play and that none of this was covered under my B2B warranty because the right rear tow link was bent and the weddings were lose. Also, the tires I put on 2 weeks ago were stripped bald on the insides again and needed tombs replaced. My car has never been in an accident. Ford recalled 75,000 explores made in 2014-15 due to faulty rear suspension from improper welding of tow links. I believe my car is a demonstration that this is still an ongoing manufacturer issue with these vehicles and I want to properly report it so that other young mothers do not have the same dangerous encounter that I had.

- Fresno, CA, USA

On Oct. 18 while operating at highway speed of 40 mph on hwy. 301 South in wilson nc and attempting to slow down to stop for the traffic stopped at the traffic light ahead the brake pedal and steering both did not function, I was unable to stop or steer the vehicle causing a rear-end collision to hit the vehicle in front of mine. My vehicle was towed to kenly Ford later that day from the accident site where it was purchased, they ran checks and found no codes. All I know is the brakes and steering did not work.

- Clayton, NC, USA

This is the second time this happened to me while driving my 2016 Explorer limited. My car has every option available. A few months ago as I was turning onto the highway a "lane keeping sys malfunction" alert came across my display and my steering locked in place. I could not turn my steering wheel at all. I had a sketchy vehicle for my first vehicle and knew that I needed to put the car in park and turn it off for a few seconds and restart the car. Doing this freed my steering wheel and I was able to drive to the dealership. The dealership ran diagnostics and came to the conclusion that the sensitivity was set too high. Ffw months later. 9/13/16 I am driving back at about 65 mph, from a dr. Apt on a busy road and the car tells me my steering is malfunctioning to service my vehicle. My game plan was to pull over safely and run a vehicle health report and call the dealer. Seconds later I get the same message along with lane keeping malfunction & my steering locked. I had to come to a complete stop on the middle of a busy hwy with a car coming at my rear and throw it in park and kill my engine and restart my car for the steering to unlock. I spoke with the service dept. After they ran diagnostics and my vehicle is "spitting out codes like crazy" and was told it may be a module in my computer that controls steering & lane keeping systems or my key fob is not being detected by my computer and is not sending an alert and my car thinks it is being stolen. Crazy. Definitely not safe. This is my daily driver. I have 4 small children. I live in my car. Please research this and issue a recall. This is not safe at all. Thankfully I was not on an interstate going 70+ mph. Also my car was purchased Dec 2015 and was a dealer trade from a tx dealer.

- Morse, LA, USA

While driving below 30 mph attempted to accelerate and felt a jolt, engine cut off, "wrench" light and air bag light came on (last one probably when the engine shut off).had to coast to the side, re-started engine and it started shaking, rpms kept going up and down between 1-2000.turned off and waited a few minutes.started engine again and it was running normal except check engine was on.went to local Ford dealer (we were on vacation) who couldn't take us in for at least 6 hrs and wanted us to pay for diagnostic (new car, just had first oil change).went to auto zone and they read code P2112 -throttle body failure and armed with that scheduled service at my local dealer.on the way back issue repeated itself two more times.all on lower speeds (city driving).current miles 6200.

- Webster, NY, USA

While driving on a busy highway with my three children I lost all power to my vehicle just barely making it out the way of a seni truck. The Explorer was purchased in March of this year brand new to avoid problems like this. Does someone have to be killed before a recall is issued"!?!?!"!!!

- Jacksonville, CA, USA

Vehicle was proceeding and all power to throttle stopped. Power steering went out. Vehicle coasted to stop in traffic turn lane. Ford stated this is a problem with vehicles throttle body

- Clifton, VA, USA

Husband was driving the vehicle was about to accelerate to get up a hill on a city street and engine sounded like transmission or other major part just "dropped". steering wheel froze, car idled violently, could not move vehicle, started to roll backwards until emergency brake was applied.acceleration went to literally zero, SUV would not move. Orange wrench light came on, stated to see manual.placed car in park shut off engine and waited and started at back up again. Scarry stuff, 2 children 2 and younger in vehicle. Won't let me input on next page, approximately 25-30 miles an hour, SUV has 5,500 miles on

- Redondo Beach, CA, USA

I was driving my 2016 Ford Explorer on a busy street when the engine light and the orange wrench light came on. The car stalled and would not accelerate.it lost all power. I am terrified of driving it now. It would not move faster than 5 miles per hour. The car has 6,000 miles on it.

- Arlington, TX, USA

I was driving on a major highway home from work with normal traffic. My speed was approx 60-64 or so. While in left lane traveling East --without warning, my engine completely shut off. It was so hard to steer my car -- I needed to wedge my foot near window /driver door to gain leverage -and with both hands steer the car ( while decelerating down T O15 mph) to the shoulder on the right side. All drivers passing me - witnessed I was in dire trouble. I was able to get to shoulder and prayed. My rep at queens Ford was very helpful and I ve thanked him numerous times in his attempts to help me.back to story: I opened the hood, no smoke -- maybe radiator- so I waited 10 minutes.the engine started, I got back on highway-- and it shut off for a 2nd time. At that time -- I was totally afraid to drive this car any further. My queens rep suggested going to syosset Ford which was closer and I did so.it took me what felt like days to get up enough nerve to drive this vehicle any further.I believe my case has many safety issues and I even stated to Ford take car back and replenish me for loss of income / rental fees paid during the 7 day ordeal. Problem was : throttle body part. I wasn't the only person who had come in with this problem. Ford is very cognizant about such. I asked them this vehicle back ( has 5910 miles ) on it and put me into another Lincoln product which is similar. Nor have the additional means to rent another car.I will never purchase another vehicle from Ford ever. If you can assist me to alert others - fantastic. Oh, additionally, I owned a 2003 Lincoln Navigator which constantly had issues - and they ( Ford /Lincoln ) took that vehicle in under nys lemon law -and provided me a new 2004 Navigator for no cost at all. Due to that effort from Ford/Lincoln. Ive bought 4 more Ford since then. I showed my loyalty to them, where is Ford's.

- East Northport, NY, USA

After having just entered a parking garage, we proceeded over a speed bump at approximately 10 mph. About 1-2 car lengths later we began to turn left to start ascending through the garage to locate a parking space. After only turning approximately 10 degrees to the left, the steering wheel snapped to the straight position and would not move. There was approximately 1/2" of play to the left or right only and the wheels would not turn at all. This was while the vehicle was still in motion. Received three discernable error messages on dash that recurred repeatedly each time it was cleared with the ok button: 1. terrain management system fault, 2. service advance trak, and 3. hill assist fault. The vehicle would still drive forward or reverse but we had no ability to steer despite even my husband's strong pull on the wheel. After about 5-6 attempts at powering off and restarting the vehicle, the steering remained "locked". after about 45 minutes of waiting and talking on the phone with Ford to obtain a tow, my husband restarted again and the steering was restored.

- East New Market, MD, USA

I recently received a 2016 Ford police utility (Explorer) as a new patrol vehicle. While on patrol I suddenly lost power steering. I received a steering assist fault message on the dash, as well as a traction and stability control error message. The vehicle has 935 miles on it. I have read where Ford has had problems in the past with this steering system. As a police officer I am very concerned that the loss of power steering with no warning could result in a very dangerous situation for officers driving this vehicle, as well as civilians driving the civilian model. As of this complaint the vehicle is at the dealership waiting to be fixed. Ford needs to get this system working correctly.

- Franklin, TN, USA

While making a turn on a local street power steering went out. I was able to pull to the side shut off the vehicle and waited a minute and restarted no further issues. I have owned many Explorer including 11-13 and now 16. The 16 has 12K miles on it.

- Ocean Ridge, FL, USA