The contact owns a 2016 Ford Explorer. The contact stated while driving 40 MPH, the vehicle lost power steering functionality. The service stability track, traction control, and the loss of power steering warning lights were illuminated. The contact stated that he used physical strength to steer the vehicle after the power steering assist failure to the residence. The vehicle was taken to a local mechanic who diagnosed that the angle sensor was defective and there was a loss of communication. The contact was informed that due to the failure and the loss of communication, the power steering assist, hill assist, and traction control features were disabled. The vehicle was not repaired due to a needed part being on backorder since November 2023. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 69,000.

- Orient, IL, USA