This car has extremely bad sway in the rear end, it cannot be driven over 40 mph or you will lose total control of the vehicle

- Hersey, MI, USA

49000 miles, electronic steering is starting to go out. When driving moderate speeds car makes loud audible noises especially when turning the wheel. Rack and pinion will need to be replaced. Ford told me it was 100% safe to drive. Took to independent mechanic who said the exact opposite and should be replaced before it goes out heaven forbid at high speeds.family of 4 young kids, this is supposed to be a safe, family car. Ford is putting a lot of families at risk not recalling this. This car only has 49K miles. They are losing lots of return customers by not handling a safety issue properly. I hope no deaths have to happen to bring more severity to this pressing issue. If you hear a click when steering, get the car inspected asap! clicking occurs when stationary and is more intense when driving. It could go out at any moment.

- Saratoga Springs, UT, USA

The contact owns a 2016 Ford Explorer. The contact stated that at start-up or while driving and attempting to turn in either direction, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to bozard Ford Lincoln (540 outlet mall blvd, St. Augustine, fl 32084, (904) 824-1641) to be diagnosed. The strut tower and steering gear needed to replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage 78,105.

- Ponte Verde Beach, FL, USA

I started hearing a knocking in the front end and the steering was very loose, when I turned right at first and on occasion to the left mechanic said if I had gone much further it would have broken all the way and I would have lost all control of the SUV.

- Collinsville, OK, USA

The rack & pinion steering broke and Ford is refusing to include it in the recall they have on this exact problem.

- Collinsville, OK, USA

The recalled toe link on the rear suspension broke 3 months after it was replaced and cause a crash while diving down the highway, slowing for a speed zone for a town. Involving body damage. And the vehicle was repaired and 1 week after getting it back from the dealer the link broke for a second time, while on a curve with cruise control on road conditions were dry both times.we have owned the vehicle for 6 weeks total and have only been able to drive for 2 of them.

- Fosston, MN, USA

My car was completely totaled in an accident on 10/21/19. I received very serious multiple brain bleeds, facial lac, facial & head fx's & a severe tbi. My mom rec a concussion, facial lac concussion & a fx clavicle. We stopped at the stop sign & moved to the center between the 4 lanes & stopped again & we were hit by a large roll on roll off rock carrying dump truck in the middle of the lanes. The car was completely totaled & I was in a coma & airlifted to a trauma ctr approx 40 mins away, but I was in resp arrest & not expected to live. It is unknown exactly what caused the unsafe conditions, however I never cross straight across the traffic & we had been on a very very bumpy intersection the fri before the acc on Monday & the car had not been driven since that 5 hr trip of extremely bumpy rough road conditions on interstate 95 coming through part of nc, all of SC & part of ga.

- Springfield, GA, USA

At slow speeds 20 mph and less there is significant noise when driving over bumps or transitions. At very slow speeds less than 5 mph and turning steering wheel the steering will get stuck or hesitate and make a clunking or popping sound. Seems to be stabilizer bar related. Its progressively getting worse. I also have an engine surging issue at slower speeds of 30 mph or less.

- Reno, NV, USA

Ford rear suspension toe link recall did not notify me through mail or other form and period has closed. I never received a notification letter for NHTSA recall number: 19V435 NHTSA date:Jun 10, 2019 Ford recall number: 19S17

- Long Beach, CA, USA

After rear toe link recall was completed, vehicle rear end swayed while braking on rough roads. This was getting worse as was starting to happen without breaking. Took vehicle to a different dealer (wilson Ford saginaw, mi) than the one who did the recall work (lafontaine of birch run). Mechanic found that two bolts (one LH and one rh) were not tightened from original recall work.

- Saginaw, MI, USA

The contact owns a 2016 Ford Explorer. The contact received a recall notice for NHTSA campaign number: 19V435000 (suspension). Big star Ford (17717 S fwy, pearland, tx 77578, 713-960-9800) was contacted and stated that parts were not available. The manufacturer was not contacted. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.

- Angleton, TX, USA

The contact owns a 2016 Ford Explorer. The contact received a recall notice for NHTSA campaign number: 19V435000 (suspension) regarding the toe link fracturing. The contact called oxmoor Ford Lincoln (100 oxmoor ln, louisville, ky 40222, (502) 426-2500) and an appointment was scheduled to have the recall serviced. Prior to the appointment, while driving 55 mph over an overpass, the contact lost control of the vehicle due to the defective toe link fracture. The contact exited the highway and drove home at a low speed. The contact spoke with the dealer and was informed that they could not inspect the vehicle until his appointment date. The manufacturer was notified of the failure and the contact requested a loaner vehicle. The manufacturer refused the request for a loaner vehicle and explained the recall policy. The vehicle was not repaired. The failure mileage was 60,494.

- Louisville, KY, USA

As I was driving my 2016 Ford Explorer on the highway on 08/01/2019 I experienced the vehicle start to stutter just before I was going on to the on ramp merging on the highway and after I was on the high way the vehicle started smoking from under the hood and would no longer accelerate and I could smell oil burning and pulled over and shut the car off looked under the car and saw the pile of oil underneath but the vehicle did not have the any check engine light or warnings once we towed the vehicle home I looked under the car and saw that the transmission casing was cracked pretty much in half I could actually see the gears inside the casing of the transmission I also rememberd in the past year or so the vehicle would shift very hard after braking and then getting back on the gas it happened every once in a while.

- Bakersfiel, CA, USA

Received recall 19V-435 brought it into dana Ford staten island an was told this recall only covers rear allignment and this could effect the front alignment and I would have to pay $89 plus tax. Why should I pay for 5heir mistake?

- Staten Island, NY, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact called mcclary Ford at 866-644-9524 (located at 1104 U.S. highway 72 East, athens, al 35611) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Athens, AL, USA

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA campaign number: 19V435000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over a year ago. Woody anderson Ford (2500 jordan ln nw, huntsville, al 35816, (877) 315-0514) was contacted and confirmed that the parts were not available for the recall remedy. While driving 60 mph, the contact heard an abnormal noise coming from the rear suspension. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the barrier struts needed to be replaced. The vehicle was then taken to South bay Ford (5100 w rosecrans ave, hawthorne, ca 90250, (888) 890-2965) where it was confirmed that the barrier struts needed to be replaced. The vehicle was not repaired and the failure recurred. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was not notified. The failure mileage was approximately 70,000. Parts distribution disconnect.

- Los Angeles, CA, USA

I was driving back to work from my break when I was about to park my car the power steering got locked suddenly. Thanks to god I was not in full motion otherwise I would have been messed up every ways. This car is just driving me crazy everyday I notice some kind a stupid noise. I bought this vehicle not too long ago. The dealer knowingly gave me faulty car right next day I took it back to fix the carbonmonoaxide problem and now the steering locked on me.

- Alexandria, VA, USA

Vehicle is experiencing popping noises when turning the steering wheel left or right also happens while braking the popping is significant enough to feel in the steering wheel as well as in the floor boards on both front passenger and driver. The steering wheel has exhibited extreme vibration enough to make the outside driver review mirror shake. The steering wheel has also been stuck in the left turning position twice while trying to straighten wheels back out.

- Manor, TX, USA

Passenger seat stuck all the way front won't move back and popping noise when turned wheel it's struck tower mounts struts and front sway bar links

- El Paso, TX, USA

Takata recall. Whenever I maneuver slowly when I park horizontally, I can hear crackling sound and this was fixed twice by Ford dealer. Recently, the dashboard had warning that steering is not working. The steering became stiff right away and stiffer that have to drive slowly and turn on my hazard light the next 3 miles to reach home. I could hardly turn the wheel that have to avoid roads where I have to turn. It was fixed by same dealer and got my vehicle after a week. The mileage is 18,000 and now I'm not confident to take my 3 year old car on long distance drive. The suspension was fixed as well mid 2018 for the car is running like a 20 year old truck on the road.

- Woodside, NY, USA