Used auto start feature to start the car.when I got in the car the rear glass exploded. Temperature was around 15 degrees Fahrenheit. I believe the window heater caused the failure.

- Ellsworth, ME, USA

The contact owns a 2017 Ford Explorer. The contact stated that the passenger front power window activated independently. The contact was concerned that the passenger in the front seat might be injured in the event the window should roll up independently with an arm or finger outside of the window. The contact called gosch Ford temecula dealer, (26895 ynez rd, temecula, ca 92591) and informed them of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

- Temecula, CA, USA

On January 11, 2020, I turned on the ignition of my 2017 Explorer sitting in my driveway and immediately had 4 warning lights and multiple error messages appear. It was the ABS, stability control on and off lights and a wrench. Then there were multiple messages about my four wheel drive not working. I turned the car on and off several times trying to get all of the messages and to see if it would clear. After the third restart the entire dash panel went out completely except for the radio which stayed on continuously for 3 days until it got to the dealership on Monday. None of the vehicles basic necessities were working...no speedometer, gas lights, wipers, or climate control, etc. Only the engine, headlights, and taillights worked. The dealership is currently working on the vehicle and is claiming it is a battery problem. The service department has admitted they don't know if it will fix the problem but they are going to try it. They also stated that "the vehicle cleared itself after the battery died which it's not supposed to do". I have seen multiple reports about the exact same problem with different items being replaced, including the battery, to no avail. This is my family's primary vehicle and I regularly drive my 6 and 11 yr old children around in this vehicle. We also travel the highway and 4 lane suspension bridge extensively. Losing these basic systems could result in a life threatening situation for me and my family. I have seen complaints on the internet dating back to December 2016 and the problem is still occurring. The vehicle was in proper working condition, no major problems prior, and well below the mileage expected for a vehicle of this age when the issues occurred. I don't trust it now.

- Salem, NJ, USA

Driving on interstate, temperature around 54 degrees, light rain, no traffic, heard a loud "pop" noise. Broken glass from the sunroof slid off the roof on to the road. Found a large hole in the center of the sunroof window. Insurance adjuster found no point of impact and declared it an internal stress fracture/part failure/manufacturer defect. It was not covered by insurance. Mileage was at 19,000.

- Madison, WI, USA

Driving down the road I turned on the rear windshield wiper. When I looked the window was completely shattered.

- Elmore, OH, USA

Took my 2017 Ford Explorer in to auto dealer for service (under 11,000 miles) and had oil change and windshield wiper changed for a trip I was taking. I turned the rear windshield wiper on due to the rain and the blade flew off, permanelty scratching my rear window. Dealer stated it was not thier fault so must be an issue with the wiper blade.

- West Richland, WA, USA

The contact owns a 2017 Ford Explorer. The contact stated that the rear window exploded without warning. The vehicle was taken to delacy Ford (3061 transit rd, elma, NY 14059, (716) 668-1200) to be diagnosed, but the cause of the failure could not be determined. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure and started an investigation. The failure mileage was 70,000.

- Springville, NY, USA

Rear window shattered on 2017 Ford Explorer. Car was sitting in a closed garage, 10pm temp was 40 degrees. Car had been driven one hour prior to get gas and no issues. I had just cleaned the rear window with a window washer prior.

- Brighton, MI, USA

Car was parked in a driveway in a mostly-shaded spot. 78 F degree day. No extreme weather conditions. Found rear window had exploded/shattered. Window bowed outward as if pressure came from inside the car or from the edges of the window. No prior damage or issues with rear window prior to this. Police came to scene and drew same conclusion that window had exploded/shattered and must be result of a defect. A hole was present and the enter window had shatter patterns, including all around the edges. Thankfully, we were not driving or in motion when it happened, or it could have resulted in injury to passengers or a car behind me.

- Franklin Lakes, NJ, USA

The contact owns a 2017 Ford Explorer. When the contact's daughter got into the front passenger side of the vehicle and closed the door, the front passenger side window shattered. There were no warning indicators illuminated before or after the failure. The vehicle was taken to lithia Ford Lincoln of fresno (195 E auto center dr, fresno, ca) where the vehicle was diagnosed. The diagnosis was undetermined. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 7,500.

- Selma, CA, USA

The right rear quarter panel window spontaneously shattered while the car was parked at the end of my driveway, obstructing visability.

- Mount Joy, PA, USA

The passenger window was intact when it was rolled down. The car was stationary. My 8 year old son shut the door and the window was rolled up. The window was completely cracked.

- Riverside, CT, USA