5.8
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 14,256 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In addition to the details involving NHTSA Safety Recall 24V031, any trim at the top of the windshield has either deteriorated or fallen completely off, while the material below the windshield is rotting away. This all makes me worry that the windshield could potentially shatter or come off on the road. I am not sure when the problem occurred or started to occur and I just became aware of it.
- San Antonio, TX, USA
All plastic parts around all doors and windows have become detached. Windshield wipers do not stay on. All lights and gps go haywire and flash on and off gps system goes off and makes loud buzzing noise
- Riverside, MO, USA
The trim around my windshield fell off while driving. I called a local ford store, Ed Martin Ford in Anderson, Indiana and was told the current recall does not cover this.
- Pendleton, IN, USA
The black trim/molding around the front windshield is breaking and perking off in chunks while driving on the freeway.
- Carlsbad , CA, USA
A piece of the driver side exterior column flew off and into windshield causing crack and poor visibility because of it.
- Exeter, CA, USA
My windshield and windows collect condensation inside the vehicle during the winter and cold months. This occurs continuously while vehicle is in use and it causes me to not be able to see out my windows or windshield while driving.
- Wales, ME, USA
The trim of our windshield flew off and almost caused an accident. Water got in and caused damage shortly after.
- Lithia , FL, USA
The windshield trim is detaching and won-??t go back into place. I-??m afraid it-??s going to fly off why driving and cause a wreck behind me. I-??ve read this is a known problem. I shouldn-??t have to pay for a known design flaw.
- Scottsbluff, NE, USA
Windshields wipers coming on and staying on although the settings are on the off switch. The wipers won-??t turn off at all
- Chesterfield, VA, USA
2017 ford explorer. Driving down the interstate and the window trim around front window starts flying off. It-??s completely dry rotted. No warning, have not taken it to the dealership because they charge $150 just for diagnostic.
- Yorktown , VA, USA
Over the time of ownership for this Ford Explorer (original owner) the window trim and the gasket under the trim has continued to fall off. The gasket on the passenger side has come out enough to where when you are driving it is slapping the window which is very distracting and unsafe to the driver. Most of the gasket has already ripped off. I contacted Ford and they refused to cover it under the warranty. The trim is a one time use item so to replace it they must break it and it cost over $1000 per Ford. This needs to be a recall item it is unsafe!
- Deland, FL, USA
While driving my Ford Explorer, the rubber seal trim piece on the driver began to come loose and flap around smacking onto the windshield and side front windows. Luckily, there were no other cars next to me when I swerved slightly after being started by the pieces slamming against the car. Since then, the both the driver and passenger side trim pieces have come completely off. I have not taken the vehicle into Ford to get the pieces replaced because I researched the parts required and it is an expensive fix given the way Ford originally installed the trim molding pieces. This should most certainly be a recall as it could result in serious accidents.
- Jupiter, FL, USA
The trim and seals around the front windshield are cracked and coming apart. This has caused parts to fly off potentially hitting other cars. This has happened in multiple occasions.
- San Antonio, TX, USA
Back window Just spontaneously shattered, nothing hit came out from work and it was shattered.
- Corry, PA, USA
Rear window glass spontaneously shattered while sitting at stop light. Defroster was off, outside temp was 38 degrees Fahrenheit. No known reason. Google shows this happening to other 2017 Ford Explorer, but when I called Ford, they denied any knowledge of this problem.
- Hanover Park, IL, USA
Used auto start feature to start the car.when I got in the car the rear glass exploded. Temperature was around 15 degrees Fahrenheit. I believe the window heater caused the failure.
- Ellsworth, ME, USA
The contact owns a 2017 Ford Explorer. The contact stated that the passenger front power window activated independently. The contact was concerned that the passenger in the front seat might be injured in the event the window should roll up independently with an arm or finger outside of the window. The contact called gosch Ford temecula dealer, (26895 ynez rd, temecula, ca 92591) and informed them of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
- Temecula, CA, USA
On January 11, 2020, I turned on the ignition of my 2017 Explorer sitting in my driveway and immediately had 4 warning lights and multiple error messages appear. It was the ABS, stability control on and off lights and a wrench. Then there were multiple messages about my four wheel drive not working. I turned the car on and off several times trying to get all of the messages and to see if it would clear. After the third restart the entire dash panel went out completely except for the radio which stayed on continuously for 3 days until it got to the dealership on Monday. None of the vehicles basic necessities were working...no speedometer, gas lights, wipers, or climate control, etc. Only the engine, headlights, and taillights worked. The dealership is currently working on the vehicle and is claiming it is a battery problem. The service department has admitted they don't know if it will fix the problem but they are going to try it. They also stated that "the vehicle cleared itself after the battery died which it's not supposed to do". I have seen multiple reports about the exact same problem with different items being replaced, including the battery, to no avail. This is my family's primary vehicle and I regularly drive my 6 and 11 yr old children around in this vehicle. We also travel the highway and 4 lane suspension bridge extensively. Losing these basic systems could result in a life threatening situation for me and my family. I have seen complaints on the internet dating back to December 2016 and the problem is still occurring. The vehicle was in proper working condition, no major problems prior, and well below the mileage expected for a vehicle of this age when the issues occurred. I don't trust it now.
- Salem, NJ, USA
Driving on interstate, temperature around 54 degrees, light rain, no traffic, heard a loud "pop" noise. Broken glass from the sunroof slid off the roof on to the road. Found a large hole in the center of the sunroof window. Insurance adjuster found no point of impact and declared it an internal stress fracture/part failure/manufacturer defect. It was not covered by insurance. Mileage was at 19,000.
- Madison, WI, USA
- Halifax, VA, USA