The contact owns a 2017 Ford Explorer. The contact stated while her husband was driving at an undisclosed speed, the "Liftgate Ajar" message was displayed. The contact's husband pulled over and inspected the trunk, and the trunk was properly closed. The contact's husband then became aware that while opening the front driver's side door, the keyless entry keypad had detached. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

- Borrego Springs, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side keypad exterior trim detached from the vehicle. The vehicle was taken to the dealer, who did not diagnose the failure but was able to repair the vehicle. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

- Eudora, KS, USA

Our Explorer, experienced this in June of 2022. My daughter had just graduated college and we were moving some of her stuff back home 350 miles away. The Driver side area where the codes are put into to unlock the door if locked out, fell off and was hanging while we were driving on the freeway. We had to exit the freeway and my husband had to buy duck tape to tape it up. Our hatchback would not work as well as some of the other electrical things. I refused to drive it the rest of the way home, and we switched cars. It did cause electrical to go out throughout the car, intermittently. My husband had to buy the part online and replace it. The passenger side is going to fall off also, I noticed while washing it. So yes we need this done, asap. And we had to incur charges for having to replace the other one. There were warning lights for electrical, not working. I cannot remember what they were.

- San Jose, CA, USA

While we were driving the door trim on the front passenger side of our 2017 Ford Explorer blew off. We had it replaced by the Ford dealer in Anderson, IN on December 9, 2020. It has again blown off while we were driving in June of 2022. We were on the freeway both times and it could have hit another car.

- Anderson, IN, USA

The keyless entry door panel on the driver-??s side door is coming undone and vibrates while driving. Others have said theirs has come off the vehicle while driving. Will be contacting the dealership.

- Ruther Glen, VA, USA

The contact owns a 2017 Ford Explorer. The contact stated that all four doors were corroded. The vehicle was taken to the local dealer and the mechanic diagnosed that the door pillars were rusted and were not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 55,895.

- Sardinia, OH, USA