kI started experiencing some vibration while in the stopped position while in either reverse or drive. I had a few components replaced (throttle body, spark plugs, ignition coils, and vacuum pump. None of these helped alleviate the symptoms. I also had the transmission flushed. Additional symptoms ensued including, but not limited to, the car failing to accelerate, beginning to lose power while driving, etc. I had a mechanic come to access the vehicle and the Valvoline General Mgr come and confirm the mechanic's findings. The transmission ultimately failed on me while I was driving. The car has been incapacitated for almost 3 weeks to date while I researched the best route for repair. I did contact the Ford Consumer Line about the CSP 20N07. They told me they could not help me even though my symptoms were exactly as described within the verbiage.

- Virginia Beach, VA, USA

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle had experienced unintended surging and engine revving. During the failure the driver had difficulty stopping the vehicle while depressing the brake pedal. The contact stated that the failure had occurred while driving at various speeds, and also while the vehicle was stationary and idling. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 35,000.

- Warwick, RI, USA

Vibration or rough idle in drive and reverse. Shudder while driving Lack of engine RPM Low performance, lack of acceleration on take off. Mechanic found and replaced the following. Broken Transmission Mount, Replaced Front & Rear Engine Mounts. Transmission is not shifting correctly and the Mechanic stated that the oil was black and smelt burnt.

- Minerva, OH, USA

The torque converter has failed on a 2017 Ford Explorer 2.3L Ecoboost. There is a Customer Satisfaction Program 20N07 that was issued on October 9, 2020 and expired November 30, 2021 that this issue would have been covered under. The car has been to the dealership and they have confirmed that this is the issue but they are unable to do anything about it using this program because the program is no longer valid.

- San Marcos, TX, USA

Both turbos failed and so did the water pump. Less than 90,000 miles. When the turbos failed, there was smoke from the tailpipes. Then there was noise under the hood. When the water pump failed, there was water leaking under the vehicle. Yes, the problem was diagnosed and fixed by the Ford dealership. One of the turbos was fixed last year. The water pump was fixed in December. The other turbo is waiting to be fixed because Ford changed the part due to manufacturing issues and we are currently going on 3 months without a vehicle. The turbos or water pump failure would have been a catastrophic engine failure at some point. Apparently this is a known issue with the 3.5L EcoBoost engines, but Ford has not issued a recall. Fortunately I have a Blue Oval Certified warranty on my Explorer, so the repair is covered. There were no lamps or warning lights during the part failures. I did not let the car overheat when the water pump was failing.

- Brighton, MI, USA

The contact owns a 2017 Ford Explorer. The contact stated that while accelerating after the vehicle was idling, the vehicle would emit a load roaring and grinding noise while shuddering and hesitating before accelerating. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed the vehicle and determined that the torque converter failed and needed replacement, repointing, and reprogramming. The vehicle was currently being repaired. The failure was related to NHTSA ID Numbers: 10222455 (Power Train) 10187724 (Power Train), 10184652 (Power Train, Equipment Adaptive/Mobility), and 10181988 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 140,000.

- Madison, MS, USA

Need a new transmission when I need to press the gas it won-??t go it like I-??m just pushing the gas in park

- Raeford, NC, USA

The transmission would slip and/or lag. This started around 65k miles. It was reported to the dealer, they couldn-??t reproduce it. Then at 101k miles the engine started vibrating when in gear and idling. Motor mounts were replaced, but the problem persisted. Eventually got the entire transmission replaced.

- Redding, CA, USA

On 11/21/22, my car -??lost-?? it-??s transmission at 72,704 miles. This is when a wrench light came on the dashboard, and the car went into limp mode-putting myself and my 2 children at risk while driving. I was luckily able to pull off the road. When I restarted the car, the light went off and allowed me to slowly drive back to my house. We had it towed to a Ford Dealership for further investigation. Prior to this incident, the car had been having intermittent issues with shifting gears on hills, and an occasionally clunking noise that paired with it. We had taken it to the dealership and asked them to investigate. They told us there were no issues, that the transmission was fine, which meant no codes. We had just had some powertrain issues resolved, due to other lights associated with the terrain management system. The issues continued, intermittently, but we were unable to get into another appointment prior to its failure. Once in, we were informed that it was -??rare-?? and that while they hadn-??t fully investigated the issue the prior time-there had been no computer codes to indicate this would happen. So, now we have no car and an $8200 bill to fix it, as quoted by our Ford Dealership

- Bath, ME, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle would not properly shift gears while attempting to accelerate. The vehicle was taken to an independent mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not notified of the failure. The failure mileage was 60,000.

- Universal City, TX, USA

Water pump: coolant leak, overheated engine.

- El Paso, TX, USA

No warning lights, took vehicle in for clicking noise - diagnosed ball joint repair. Also Ford dealers tells me my water pump is leaking and repair will cost over $3,500. I have read that this is a common problem and I would like to report it.

- Johnstown, OH, USA

I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!

- Linton, IN, USA

The contact owns a 2017 Ford Explorer. The contact stated that while coming to a stop, the vehicle started to idle very rough. The contact stated that the transmission also shifted hard while driving. The contact related the failure to Customer Satisfaction Program: 20N07 (Power Train). The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 96,000. THE CONSUMER WAS ADVISED BY THE MANUFACTURER OF A RECALL THAT HAS SINCE EXPIRED. THE MANUFACTURER REFUSED FINANCIAL ASSISTANCE. THE CONSUMER REQUESTED TO HAVE THE RECALL REPAIR REINSTATED.

- Woodstock, GA, USA

At 60,492 exactly 492 miles after the powertrain warranty expired a wrench on the dash came on and upon further research it was a transmission fault, no power loss noted or change in performance. Key cycle cleared fault, after a little more operating time it would happen again. We took the car to Gosch Ford of Escondido where it was purchased to have the transmission serviced and diagnose the fault. We payed for an filter and oil service for the car and at that time was informed that the transmission did not require any maintenance services until 150,000 miles and that the fault that suddenly presented itself was a torque converter fault & to change out the whole transmission at a cost of 6,000 dollars to us. We reached out to Ford headquarters to plead with them since it prematurely failed before even the first service and we were told too bad so sad for you. Being our only means of transportation my wife had to drive it a bit more to and from work at just prior to our job layoff due to the covid emergency we could not afford 6k in repairs costs and we to this day are curious since many thousands of people have had the same problem across our nation. The same problems are occurring as when your department recalled the ford edge and fusion models. We have power going through the transmission just fine and without any dash warnings whatsoever it will kick itself out of gear then slam indiscriminately back into gear causing a sever health and safety matter during operation. We plead with you to please hear our call and the ones of many many thousands on the Ford Forums that are experinecing the same. Also according to the dealership all recalls have been performed on this vehicle yet the nhtsa site shows nothing has been performed. Thank you very much.

- Santa Ysabel, CA, USA

My transmission on a previous Ford Explorer and now this Ford Explorer have started to give me issues around the 3rd year of ownership. Transmission slips, jerks, and car cut off for around 10 seconds 4 separate times now. I can't get an appointment at the dealership so it's hard to have car looked at. Also leaking transmission fluid and RPM jumps high throughout drive. This has happened while driving on city streets and freeways. Transmission is rougher on roads that involve uphill and downhill.

- Moreno Valley, CA, USA

The vehicle had loose K member bolts, bent struts, loose exhaust system. This was found when we took vehicle in for first oil change

- Gold Canyon, AZ, USA

*vehicle makes popping noise *jerks, loss of power when going down the road, hard to steer, push on gas and will not go. Engine light and wrench come on. Called dealer when first happened was told to turn off back on to reset. Have worked with dealer and manufacture. This is dangerous and I'm terrified to drive the vehicle. This will be at least the fourth time back in the shop for repairs. In addition to several calls.

- Ada, OK, USA

Explorer truck started leaking coolant from water pump. In parked position a puddle started to form under it.

- Fresno, CA, USA

This issue already has an NHTSA id number 10156860 leaking pdu. The particular failure of this unit leaks oil onto hot exhaust and according to a local service center is a fire risk putting occupants and property in potential harms way. It appears to be a very well documented and common failure and in my opinion should be a recall due to the safety concerns. The cost of repair varies across the country however appears to range between $1800-$4000 mine although failed pre warranty expiration by the time I was able to get it into the dealership I was 3600 miles over my drivetrain warranty. They are potentially offering "some financial assistance" through some Ford loyalty program however I have yet to see what that will look like.

- Ona, WV, USA