The contact owns a 2017 Ford Explorer. The contact stated that while sitting idle, the vehicle suddenly started to shake violently. The contact stated that while driving at various speeds, when the vehicle needed to switch gears, the vehicle would rev up in speed, slightly stall, and then jolt forward. The contact took the vehicle to the dealer - andy mohr Ford (2713 E main St, plainfield, in 46168; (317) 836-2299) and repaired under an unknown seat and liftgate recall however, the mechanic was not able to identify the cause of the failure. The contact stated that after the repair the failure increased in occurrence. The contact took the vehicle to a certified mechanic who diagnosed that the transmission failed and needed to be replaced. The contact confirmed that the vehicle was not included in a power train recall. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

- Indianapolis, IN, USA

My Explorer has 70.000 miles and the transmission started to make sounds when is in motion like metal to metal and when I acelerate is geting worst and when it shift it jump at 3.000 RPM I bring the Explorer to the dealer and im waiting for diagnostic

- Orlando, FL, USA

Our 2017 Ford Explorer has been having this issue for about 6 months where every time it reaches a speed of 30 mph you feel the gear kicking in hard. The vehicle jerks after it sounds like it struggles to get into that next gear. As time passes it is more noticeable and stronger it does not matter the speed or road.

- Arlington, TX, USA

When backing up and the wheel is turned there's a hesitation then what feels like I hit something. (a clunk w/O the noise ) then when break peddle is pressed the car shimmies bad. I also smell antifreeze coming from the heater vents.brought it back to dealership for them to fix it since it was just purchased there.. they had it for 5 days.. nothing got fixed. They turned front rotors and topped off fluids. I do believe that I have a bad rear tow bearing or a U-joint. Breaks not sure but the car is worse than before. Still smell antifreeze and there's a dark film on the windshield which indicates a bad heater core. I've brought this to the attention of the dealership bit they won't return my calls or emails or texts. I believe I was sold a lemon. There's an oxidation on the engine and a black stain on bottom of engine. Also the exhaust manifolds have been replaced. This is a 2017 and shouldn't have this many issues.

- Big Lake, MN, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 65 mph, the steering wheel vibrate and the front end of the vehicle shook and vibrated. The tires were replaced and rotated however, the failure continued. Additionally, while shifting gears, an abnormal booming sound was coming from the transmission. The contact indicated that the failure occurred while releasing off the accelerator pedal. The vehicle was taken to orange park Ford located at 7700 blanding blvd, jacksonville, fl 32244 however, the failures were not duplicated. The cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 40,000.

- Middleburg, FL, USA

When I'm driving the transmission kicks back and hesitates this has been happening since I've purchased the vehicle, almost like its stalling.

- Corpus Christi, TX, USA

When backing up the vehicle will hesitate then it feels like I hit something. Then there's a clunk.. (rear tow bearing/U-joint) #2 have to always have defrost on or windows fog up.. then there's a smell of antifreeze coming through the vents. Breaks grind when stopping. Rear brakes and rotors were replaced by dealership.. break fluid low, along with a bunch of other issues transmission slips when taking off from a stop. Always have to reset average gas mileage to get a reading. I believe I was sold a lemon as the finance guy took my down payment and purchased a extended warranty which I never agreed to.

- Big Lake, MN, USA

Two Ford dealerships have attempted to repair transmission issue which was first reported last October 2019 with only 11,000 miles. Since then, 6 repairs have been made by Ford in an attempt to fix ongoing transmission issue but have been unsuccessful. Vehicle will not accelerate at high rates of speed. Ford has been made aware of multiple unsafe events caused by this issue where vehicle would not accelerate on highway with three small children riding in car as passengers. Ford refuses to replace or refund for unsafe, defective vehicle despite customer's complaints and requests.

- Roswell, GA, USA

Ford continues to make unsuccessful repairs on continuous transmission issue despite 6 failed attempts since first reported October 2019 at only 11,000 miles. Car will not accelerate into higher gear when traveling at high rates of speed. Ford continues to neglect many written notifications of dangerous events caused by transmission failure as well as blatantly refuses to diagnose reported errors present on car and continues to knowingly and negligently put its consumer and their passengers in danger by refusing to acknowledge ongoing issue that has now had 6 unsuccessful repairs made to attempt to resolve transmission issue. Consumer has desperately requested a full replacement/refund for defective vehicle for her safety and her family's but Ford has repeatedly denied 3 buy back requests now citing that only 2 repairs have been made when clearly this is not the case.

- Roswell, GA, USA

About a week ago my vehicle was idling, backed straight into the turnaround in my driveway with the car in park. The two passenger side doors were open. My daughters and I (unbuckled) sat there about ten minutes while the engine was cranked but in park, waiting on my husband to finish up grabbing things for the vacation we were getting ready to leave on. My two year old had moved to the driver's seat, and I was in the passenger seat. My daughter reached over and pressed the push to start button as she has a hundred times and killed the engine, but this time, when the engine turned off, something obviously caused the transmission to disengage and we were sent rolling down the hill behind my turn around. I tried to climb over and hit the emergency brake but was unsuccessful. We were finally stopped when our back end smashed into the second tree we hit. Fortunately no one was injured besides me, and it was relatively minor with just bruising, particularly since I'm 7 months pregnant. My car is now completely totaled as a result.

- Rocky Face, GA, USA

Slowing down hard shift @ 40 and @20. Steering feels like it wants to pull when driving on a curve or when turning.

- Lakeland, FL, USA

A few months ago (less than 30,000 miles) transmission began to "thump" when shifting in low gear after stop at light or stop sign. Lately, transmission makes a loud "thud" and very noticeable jerk when shifting in low gear after stop.

- Kailua Kona, HI, USA

Several problems with this Explorer. There was a noise in the engine compartment when the A/C is running and gibbons Ford tried to fix it several times. They tightened a heat shield twice. Replaced the idler and belt 3 times and finally changed the A/C compressor. Also the hood bubbled and they replaced the hood and repainted it. There also was a transmission leak and the alternator had to be replaced. They ended up buying the vehicle back due to the ongoing unresolved issues.

- Scott Township, PA, USA

Re: 2017 Ford Explorer. Car dying out on acceleration from a stop. A scary thing happened on rt #619 today in hartville. That is, the car died out halfway out onto the roadway, it pauses for some seconds where the accelerator does nothing. Then it picks up by itself. The throttle does nothing. None of these actions are desirable. These behaviors put us in great danger. So let's see, this happened twice in the morning I brought it to the dealership (Monday 01-06-2020). And, it happened once the 2nd day back to me on Friday 01-31-2019. But it did not happen for you in the 4 weeks you had it to test. Amazing isn't it" well, I think I'm going to go along with the many other people online that report the identical problem that I experience. In my car, it's been a problem since new. I do believe Ford is well aware of this problem. I also believe they're not going to do anything to correct it until they're made to. When I asked the service manager, he said to me: "Ford told us not to do anything unless you can verify it." So, you just don't verify it. In "Ford think" this must mean the problem doesn't exist. This puts me in mind of some years back when cars were taking off by themselves. Pinning, injuring, and even killing some owners. It's odd, but it was the same thing back then. It's the drivers, they're doing something wrong. It's not our cars, and that's exactly what I'm being told now. It's my driving habits. The same habits that don't effect my other 5 cars. I did not believe it then, nor do I believe it now. Ford seems to have an odd mindset. To find something, you have to be looking for it. And, I also reported to you that the sync system was going crazy, making adjustments that weren't needed or called for. It has to be continually readjusted. Did it not do that either" it did it for me the minute I started it up. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Uniontown, OH, USA

Purchased 2017 Ford Explorer new with only 549 miles. 16 months after purchase, at approx. 39,000 miles, torque converter went out and had to be replaced. 16 months later, at approx. 79,000 miles, torque converter went out again and had to be replaced. I believe this to be yet another faulty Ford transmission issue, as I am a daily commuter and keep my vehicles well maintained.

- Slidell, LA, USA

Vehicle started jerking, so took it to Ford after scheduling an appointment and still couldn't get it seen. Clerk said it needed to stay overnight but will not give me a loaner so let me leave with the same conditions. The vehicle stopped moving forward or in reverse as I entered a parking garage, so towed it back to dealership to only find out that the transmission is blown and will cost $7K to repair. The vehicle is a 2017 with 75,000 miles, bought new and with no issues until now. Clerk stated it is outside power-train warranty of 5 years 60,000 miles. However this is a known issue with Ford as they are going through a lawsuit now due to their transmissions but will not fix the issue.

- Bowie, MD, USA

Vehicle loses acceleration, stalls and shakes when at a stop. Jerks when backing up. Vehicle has been to Ford two times. First time replaced throttle, and second time unable to duplicate error. Currently will be picking up vehichle from sheehy Ford ashland in va. This is extremely unsafe

- Quinton, VA, USA

Here was a problem with the transmission stalling had the transmission replaced at 44000 miles.

- Bristow, VA, USA

There was a problem with the transmission stalling and later the motor mounts had to be replaced veg only had 62,000 miles on it. The power train happened several months before the problem with the motor mounts

- Henderson, NV, USA

Takata recall after purchasing 2017 Explorer noticed severe headaches, digestion problems, drowsiness, difficulty focusing due to carbon monoxide entering the cabin. Took it to the dealer for a recall but doesn't seem like that they solved the issue. Also noticed a rumbling sound underneath the vehicle when turning left under acceleration, feeling like a transmission problem. Would never expect something like this to occur on a $47K car with only 30K miles.

- Portland, OR, USA