My 2017 Ford Explorer XLT with base 3.5 V6 has been hard to start from the first week of ownership. It has less than 5000 miles on it now and isn't fixed. Ford dealership stated it would have to get worse before they could fix it. Vehicle shows no dtc's or any history! my wife has refused to drive it out of town due to the fear of it not starting at all. We have recorded over 30 videos of it not starting and have sent videos to Ford Motor Co. With the same response, cant fix it if it isn't broke. Apparently it will have to either break something internally and leave my wife and child stranded, before it will be diagnosed. It is a $40000 lemon that takes 3-4 times attempting to start before the engine will run. This weekend it took at least 30-40 seconds before vehicle started, then it would not idle correctly! still no dtc's! vehicle does this no matter the length of time engine has run or level of fuel" it does it during remote start or the push button. It does at times have a strong odor of gas after start-up, almost as if it was flooded? as a person in the automotive repair world, the absence of concern from Ford is shocking! so instead of trying to correct a issue before it becomes a danger, they would rather it become dangerous and then repair it" if it is a fuel related issue, then this is a potential hazard that needs to be addressed. The vehicle is getting worse, but as said earlier, it will have to completely not start before something is done. Ford Motor Co has not been very helpful, and now I am proud owner of vehicle that will not start correctly.

- Georgetown, TN, USA

When driving car lost all electrical functions, power steering, radio, lights, etc. I had it towed to service and they said nothing came up in diagnostics or error codes. I picked the car up and within a couple weeks it started happening again. Before it was only happening when I sat idle for a period of time and then started moving. Now it is all the time. I was driving down the highway and lost all power steering. It is very dangerous. I've reached back out to the dealership for service again and am waiting for a time available to go back in. I called Ford and they said they would notate it but could not provide me a loaner car while car was being fixed or help me any further and just to call the dealership. The problem is when it goes in to the dealership they don't see a error code and they have trouble replicating it. It has now happened to me when idle, at a stop light, while on the highway, while driving down a hill and while driving through a parking lot. There is no pattern or no way to tell when or how it happens. The photo was at a intersection.

- Novelty, OH, USA

The contact owns a 2017 Ford Explorer. The contact stated that they observed an abnormal odor of fumes throughout the vents. In addition, the contact stated the odor was so absorbent that it caused headaches. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 500.

- Ft Scott, KS, USA

Problems with Ford sync 3 system while driving: 1) navigation system shows incorrect location, and does not provide guidance. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 2) mobile phone show connected after starting the car, shortly there after disconnects and makes hands free operation impossible. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 3) system completely freezes rendering operation of all car systems & displays inoperable. Car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. 4) system connect to phone but certain functions are unavailable. Multiple attempts to operate certain functions don't work car must be pulled over to the side of the road, turned off for a period of time, and restarted to correct the problem. These issues are all intermittent. I have videos that are too large to attach that document the problems above.

- Indialantic, FL, USA

On 09/15/16 we purchased a 2017 Ford Explorer limited from supreme Ford of slidell, la. Two weeks after having the SUV, we noticed the right tail light was not working at times. On 11/16/2016, we drove the vehicle back to the dealership to repair the light. When the sales manager drove the SUV to the service department the rear right taillight was working.. but when the service manager looked at the SUV, the light was working. But when we started back to denham springs, la, the right taillight started acting up again. I took several videos of the light randomly going off and on the trip back home with my iphone. I attached video of the light, I edited it to a smaller size and emailed back to the dealership. On 11/17/16 we received a reply from the service manager stating; thank you for taking the time to video and send it to us regarding the taillamp concern you are having with your 2017 Explorer, the next time the concern display itself consistently, a rental at our expense for a day to see if we can isolate the cause. [xxx] service manager supreme Ford slidell [xxx] [xxx] I replied to the dealership; [xxx], the new 2017 Ford Explorer limited still has a problem with the right tail light intermittently working about %50 of the time. I do not think there will be a time when the tail light will "consittantly" go out... this problem needs to be repaired asap before someone is killed in an automobile accident... the video clip I sent you is just a sampling of the tail light intermittently going out during our drive home to denham springs... I am concerned with driving the "lemon vehicle" and beleive that Ford needs to replace the "lemon vehicle" with a proper working new 2017 Ford Explorer limited, with a adaptive cruise control as the salesperson stated the vehicle had. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Denham Springs, LA, USA

After a stop, the car was at stationary, was not able to start the car by pushing the start button, gave me error on the dashboard "full accessory power active". tried to turn it off, after multiple times of trying, was able to start the car, it has 606 mi on it.

- Richardson, TX, USA