9.3

really awful
Typical Repair Cost:
No data
Average Mileage:
11,900 miles
Total Complaints:
3 complaints

Most common solutions:

  1. not sure (3 reports)
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problem #3

Jun 112018

Explorer Limited

  • Automatic transmission
  • 13,000 miles

Sunroof switch stops working when it feels like it. I had a repair 2 times at Ford, but it didn't fix issue.

Replaced the switch.

- Mihcael B., Somerset, MA, US

problem #2

Jul 192017

Explorer XLT 4WD 3.5L Ti-Vct V6

  • Automatic transmission
  • 18,600 miles

I was driving on the New Jersey turnpike at approximately 5:00pm . There was a lot of traffic which at times slowed down. My vehicle was traveling approximately 10-15 mph and when it slowed down to a complete stop, the sensor alarm started alarming very loudly and steadily and showed "red" on the dashboard that there was contact at the right front bumper of my vehicle. The vehicle in front was at least two car lengths ahead of me and there was no collision. The alarm shut off within 20 seconds or so. This was an inaccurate warning and a malfunction of the warning system

- Kathleen A D., Middleboro, US

problem #1

Dec 192016

Explorer Sport 3.5L V6

  • Automatic transmission
  • 4,000 miles

On December 19th while driving, my traction control on AND off lights both came on and stayed on as did my ABS light and a warning that my hill descent control was not working. The car went to the dealer and after 7 hours they called and advised that they needed to replace the steering rack??? I let them do their thing, it took over a week to get the rack, they installed it and the problem persisted. When I called the shop they just kept telling me that they were still waiting for a call back from the Ford "hotline". They did put me in a Taurus loaner, but I'm paying for an Explorer Sport with winter tires on it, NOT a Taurus with 1/2 bald winter tires on it for a reason; we get bad weather here and I drive a lot for work. After getting no answers from the dealer I reached out to my company fleet department who then got in touch w/Ford Fleet and wouldn't you know it, the same day they finally diagnosed the issue. Three days later I had my vehicle back and they said is was the "gateway control module" that was replaced. So, after almost three weeks without my brand new car I finally picked it up.

It's been approximately 2 weeks and 1k miles later and today all of the same lights came on again, this time accompanied by the "4 wheel drive not available" warning and a weird warning coming up on my sync screen that was basically an outline of my car with a red exclamation point in the middle of the top of my vehicle? To say that i'm frustrated would likely be the biggest understatement of the year. Neither the local shop nor the "experts" at the Ford "hotline" seem to know what they're doing. It's nice to know that they repair vehicles with the same ineptitude that they build them with.....

This is why I will NEVER buy a Ford with my own money. Now i'm left with a brand new vehicle that i'm afraid to drive across the street for fear of it breaking down again. Meanwhile, my wife has a 15 year old Honda that i'd feel more secure driving across the country than this POS.

Rant over, i'll let you all know how this festering pile of feces pans out.

- Jay K., Poultney, VT, US