10.0
really awful- Crashes / Fires:
- 5 / 3
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 18,905 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to AutoZone, where it was diagnosed that the crankshaft solenoid had failed. The vehicle was then taken to the dealer, where it was diagnosed and determined that there were metal shavings inside the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 141,595.
- Decatur, GA, USA
I have replaced all the starter coil packs in my engine and still have the same problem the codes read misfiring on multiple cylinders wich causes the car to lose power and pull back on the transmission while pushing on the gas pedal this is an ongoing problem
- Corinth, NY, USA
Vehicle began leaking coolant. No warning lights came on or anything. Took into repair center and they advised that the water pump needed to be replaced. Over $3,000 to repair and the car is barely over 100,000 miles. Seems to be a major defect as I have read many complaints about this issue.
- Parkton, MD, USA
I was driving on the highway at around 60 mph, I accelerated to pass a car and then the "power" just cut off. The check engine light came on and having my foot on the gas did nothing and the car began to decelerate. Then it started to cycle between kicking in and cutting off for a few seconds, as if it was "catching". Then as I moved over towards the shoulder for safety it resumed normal operation.
- Dunwoody, GA, USA
My transmission went out at 70k miles. Ford told me it was the engine causing the transmission to seize but since they didn-??t have an official recall on it, they wouldn-??t fix it. It cost me 5k to fix and they had to get 3 different transmissions from ford because the first two were defective. I was out of a car for 8 months
- Clermont, FL, USA
- Transmission/torque convertor has and is failing. Results in lack of acceleration during launch, sluggish vehicle operation and shudder - Known issue with this make/model/year of vehicle. Failure of the above began at 40,000 some miles and is presently not driveable at only 67,000 miles without an $8-$10,000 repair for a new transmission. - Confirmed with dealer the above issue and is in writing and submitted Case #CAS-47518676-K5Y6Y7 with Ford directly. Located letter sent to dealerships regarding this very issue dated 10/2020. - Vehicle has not been in any accidents, but am receiving a "warning" light indicating failure.
- Elizabethtown, PA, USA
The contact owns a 2017 Ford Explorer. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was initially taken to an independent mechanic to be diagnosed. The contact was informed that the coils and spark plugs were damaged and needed to be replaced. The vehicle was then taken to a dealer where a diagnostic was performed; the diagnostic test showed that coolant had leaked into cylinder #3. The manufacturer was notified of the failure but offered no assistance; the contact was referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was 54,186.
- Anna, TX, USA
On Friday March 1, 2024 approximately 10:30pm. My SUV caught on fire while parked and off.
- Owings Mills, MD, USA
Head gasket failure allowing coolant to leak into cylinder 1. Starts rough, but could result in lost of power or engine failure while driving. Ford dealer has confirmed the issue and said this shouldn't happen to a car with only 77,500 miles on it (2017 Ford Explorer XLT 4WD 2.3L Ecoboost 4 cyl. engine). Have to repair or replace engine depending upon the extend of damage.
- Fremont, NE, USA
Since owning vehicle with around 60k, 2 serpentine belts have been replaced, high pressure hose replaced, water pump is now failing. Looking online, this vehicle has been plagued with issues and no recalls" A failing water pump from 2011 models on" Not sure how a car can have over $10k in problems and no recalls.
- Cromwell, CT, USA
The contact owns a 2017 Ford Explorer. The contact stated that the odor of burning oil was present coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the "Power Take Off Unit" was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 76,115.
- York, PA, USA
The water pump is in the engine on this vehicle. You have no clue if it is leaking and it can cause your vehicle's engine to blow. It is also a very very costly repair for a water pump.
- Streator, IL, USA
Issue with CAM Phasers when looking into the problem I noticed there was a recall for other 3.5 EcoBoost engines on other models but not on a Ford Explorer with the same engine.
- Lakeside, CA, USA
Exhaust fumes entering inside vehicle when idling and driving on the road. Must drive with windows open and still cannot drive for over a few miles. Get a headache and effects lungs. Vehicle is now parked and cannot use. Exhaust is leaking near engine. Looks like a cracked manifold. Unsafe to use. Date this occurred is an estimate because I do not know how long this has been a problem. There are other 2017 models with the same issue.
- Grand Saline, TX, USA
Car wouldn't start. All the water had run out due to coolent leak near water pump and in finding it they found leak near front engine mount. These are problems that other 2017 explorer owners have also complained about online. In addition, Kirkland Ford stated they are backed up on repairing the toe link and roof repair due to lack of certified mechanics. The 2017 whole vehicle should have been recalled due to the cheap parts used which has caused me to continually go in to have recalls fixed. While there they end up causing more issues causing me thousands in repair bills. I have scheduled with independent car repair shop for them to give me estimate of repairing the above items for January 10 the first date they had available.
- Kirkland, WA, USA
Car dies repeatedly while on the road driving and also while parked. Car has errors on dashboard when attempting to turn on, which I have a video of. First mechanic was able to replicate issue once and got some scan tool codes but he said after that, they all cleared out and he wasn't able to replicate. Car was given back to us, drove to store died and it wouldn't start in parking lot. Mechanic sent tow truck, car started when tow truck arrived. Took car to Ford, tech unable to replicate, car returned to us. Car died once again, which is when I took the error video and took the car back to Ford and showed service rep the video. Ford still unable to figure out the issue. We told Ford to keep the car because it isn't safe to drive until we find and fix the issue. Car has been in mechanic and Ford for about 4 months total.
- Cibolo, TX, USA
I experienced the expulsion of coolant underneath the hood of my vehicle in the parking lot / driveways the past month or so. I took this into my mechanic and they diagnosed with water pump failure, need of timing chain assessment and 12 hours of expected labor. This issue has been recalled in Canada, but not here in the U.S. This is a significant amount of money to fix this and a safety issue as this vehicle is often driven in rural areas late at night. If inspection upon request is needed I can make it available.
- Olathe, KS, USA
The car started overheating while on my way home from a trip. I had to get a wrecker to haul it in. Ford offered no help. It was the water pump. Milage at the time was 103,000, Cost to fix $3000. So no Thanksgiving for me this year.
- Ashland, KY, USA
The contact owns a 2017 Ford Explorer. The contact stated while driving 65 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 144,000.
- Mound Valley, KS, USA
- La Grange, TX, USA