10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 19,409 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2017 Ford Explorer. The contact stated that on numerous occasions while driving at an undisclosed speed, the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.
- Jacksonville, FL, USA
I own a 2017 Ford Explorer XLT with 2.3L Eco Boost. It was recently diagnosed with coolant leaking into the cylinder. I was told there is nothing that can be done about it other than buying a new engine. Since August 2022, this car has had the "check engine" light on and has been to several different mechanics and 2 different Ford dealers before finally being diagnosed. After researching this issuer, I have learned that Ford has known about this issue since 2010 and chosen to do nothing about it. I have been driving this vehicle around, not knowing that this problem could cause the engine to catch on fire, endangering all the lives of my family! Ford should take responsibility for this issue and replace the engine!
- Saint Johns, FL, USA
After purchasing a 2017 Ford Explorer Eco Boost (65K miles) it was only 6 -7 months (yes months) later that I would find myself in a devastating car situation. At exactly 72,000 miles, I discovered my engine would need to be completely replaced. I discovered this after having my vehicle diagnosed at the Ford dealership. Coolant in the #2 and #3 cylinders. The dealership said it would cost $9500 for a new motor. I just bought the car! After searching the internet, I am finding more and more people are having the same problems, and some are prone to engine fire! I have children! There is already law suite against the Ford Company, But I try to do the right thing, I called Ford Motor Company to report my problem. Case No. CAS-39543003-F9S9T0 CRM:040000805. They said they would look into it. My hopes were up. I received a call, They know it is a default in the motor but it has not been recalled yet! Really! So I-??m supposed to wait until there is a recall! I was so upset! She did say that they would pay for $4500, but I only have 30 days to let them know if I will take their offer. I told her I don-??t have $5 - $6000 sitting around. Ford motors is aware of this issue and has refused to offer assistance in the whole cost. It should be a recall...
- Kernersville , NC, USA
The contact owns a 2017 Ford Explorer. The contact stated while driving 30 MPH, the vehicle stalled. The contact stated that an unknown warning light was illuminated. The contact inspected under the hood and noticed that the spark plugs were crossed in the engine. The contact took the vehicle to the local dealer, where it was diagnosed with needing the spark plugs to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
- Wiggins, CO, USA
No warning lights, took vehicle in for clicking noise - diagnosed ball joint repair. Also Ford dealers tells me my water pump is leaking and repair will cost over $3,500. I have read that this is a common problem and I would like to report it.
- Johnstown, OH, USA
I took my Vehicle in because the AC stop blowing cold air, and the overheating lights kept coming on. After waiting for a week, I was told it was a water pump but that did not fixed the AC being at all, couple days later I got a call from the dealership (GRAPEVINE FORD) that the compressor went out. After 3 weeks of waiting, I end up paying out of pocket what is supposed to be covered based of this letter I received from FORD. I feel like I should not have to pay for something that FORD should have covered. Letter below explained the very issues I had with the vehicle, including OVERHEATING and damages like bad cooling relay would cause.
- Arlington, TX, USA
Carbon monoxide leaking into my car-?"tailgate area and through the front hvac. Weird sound from engine that sounds and smells like electrical burning or something overheating.
- Ocala , FL, USA
Ford Eco Boost Coolant Intrusion Issues. If the car sits an idles the coolant light will come on an say the coolant is too hotIf I run the air conditioning it will do the say, or drive it on the freeway. There are no leaks, no were. And you can smell the coolant, it smells really hot. My engine line is on.
- Metamora , MI, USA
Transmission is giving out has turned off while driving and sometimes it won't go reverse and Or won't go into gears Machine shows code p0731
- Tonopah, AZ, USA
Water pump failed and coolant leaked into the engine
- Sanger, CA, USA
I have a 2017 Ford Explorer with a 2.3 EcoBoost Four-Cylinder with 59k mileage. Back in November of 2021 My Ford dealership said Coolant is leaking into the Cylinder head causing the car to misfile after a check engine light diagnoses. This causes the car to overheat and can cause major issues. Now i need my entire engine replaced. I have a read that this a know issue in other Ford SUVs in but not in a Ford Explorers, however I have the same engine type. This is a problem for the Ford EcoBoost four-cylinder engines produced since 2010.
- Coppell, TX, USA
Increasing the risk of a crash
- Los Angeles, CA, USA
car stops an air-conditioned Bell Brooking due to bearing inside a clutch on the AC compressor !! I was on the highway and the car just stops I almost got hit from behind
- Elkhart , IN, USA
About a week ago I started smelling coolant after shutting down the engine, took the vehicle to my mechanic and was informed that the water pump is going bad.
- Sardinia , OH, USA
While driving at highway speeds the vehicle lost power due to a main crankshaft bearing failure. The vehicle was repaired at a Ford Dealer and was not under warranty at the time. I was forced to pull off the road due to the loss of power while travelling on a busy highway creating an unsafe emergency situation. There was no warning lights or warnings of any given before the engine failure. It simply lost power and stopped working.
- North Bethesda, MD, USA
Initially the cars check engine light came on intermittently for about 3 days, then one day while driving the wrench light came on and the car immediately started decelerating - almost as if I was breaking hard, and would not accelerate over 30. After turning it on and off multiple times the light went away for days until my appointment with the mechanic, that same day it came back on. We went to a Ford dealership and they said it was the throttle body and repaired it. Two weeks later the same issue occurred. I know this was a big issue in 2016 and earlier models, I believe the problem was never fixed in 2017 models. Our car is currently in the shop and they are "emailing Ford" about what to do. The first incident I was on the interstate when I stopped abruptly and the second was on the highway. I luckily had no one behind me both times otherwise this could've easily caused an accident.
- Blue Grass, IA, USA
What component or system failed or malfunctioned, and is it available for inspection upon request" I have been experiencing the smell of gas/exhaust leaking into the cabin. How was your safety or the safety of others put at risk? I am concern with the health issues that this smell could put my family and I in. Specially if theirs a possibility that carbon monoxide could be leaking into the cabin. Has the problem been reproduced or confirmed by a dealer or independent service center?No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I had the vehicle inspected by Ford but they advise that they couldn-??t reproduce the smell. They also advice that their were a two drain plugs missing in the lift gate which would resolve the issue if replaced. I have replaced the two missing plugs and continue to experience the issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"no
- Sachse, TX, USA
47k miles. 2.3L Eco-Boost. Rough idle, vibration/shaking sometimes at start, slow acceleration, Engine Coolant High Temp light came on for a minute while driving, Check Engine light came on after another rough start (stayed on) took it to Ford for service, they said several misfires, coolant in cylinders, and now possibly a blown head gasket. Waiting for word from Ford service dept, may need an engine replacement. Thankfully, covered by warranty, for now.
- Sorrento, FL, USA
-??17 Explorer with 32,000 miles on it, bought new from dealership and have kept up with all recommended maintenance to vehicle and have went above and beyond to keep it in pristine condition but started experiencing coolant dripping from internal water pump this May -??21. Last year Jan -??20 was repaired for faulty clock spring and again in March of -??21. Same issue. No longer under bumper to bumper warranty so became out of pocket expense. This year alone, it-??s been out of service for two weeks already.
- Santa Ana, CA, USA
- Fairdale, KY, USA