The contact owns a 2017 Ford Explorer. The contact took the vehicle to a dealer for routine maintenance and was informed by the service technician that the water pump was leaking coolant into an engine cylinder. The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.

- Los Gatos, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving 35 MPH and attempting to accelerate uphill, the vehicle lost motive power with difficulty while shifting gears. After a visual inspection, the contact observed excessive amounts of fumes coming from the exhaust. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was extremely low on oil due to excessive oil consumption. Additionally, the turbocharger had failed. The vehicle was then taken to the dealer, and the diagnostic test result was confirmed. The vehicle was not repaired. After investigating the failure, the contact related the failure NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was notified of the failure but was unable to provide any assistance. The failure mileage was 103,000.

- Cranston, RI, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 141,000.

- Silverhill, AL, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a thick cloud of gray smoke coming from the exhaust pipe and that had spread throughout the neighborhood. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that an unknown fluid had leaked into the engine. The contact was informed that the turbo charger oil supply tubes needed to be replaced. The vehicle was not repaired. Upon research, the contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling) then notified the undisclosed dealer of the failure and the recall. The contact was informed that the VIN was not included in the recall and advised the contact to notify the manufacturer. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 90,000.

- La Fayette, GA, USA

The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating message was displayed on the instrument panel. Upon inspection, the contact discovered that the coolant level was low, and added coolant to the reservoir. The vehicle was taken to two independent mechanics and was informed that the water pump had failed, causing a coolant leak. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was not repaired. The failure mileage was approximately 80,000.

- Woodland Hills, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving 25 MPH from a complete stop, and depressing the accelerator pedal, there was a significant amount of white smoke coming out the exhaust pipes. The contact stated that upon attempting to make a U-turn to return to the residence, the smoke impaired her visibility of the other vehicles, and a truck nearly crashed into the vehicle. The check engine warning light was illuminated. The contact returned to her lane and continued driving straight forward. The contact then pulled into a gas station and parked the vehicle. Upon inspecting the vehicle, the contact noticed a trail of oil from the front driver's side wheel to the rear of the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the driver's side turbo charger had fractured and had leaked oil into the catalytic converter, the O2 sensors. The mechanic informed the contact that the the oil was also coming out of the exhaust pipes and spattered on the rear windows. The mechanic diagnosed that the driver's side turbo charger, the catalytic converter, the O2 sensors needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number:?16V925000?(Engine And Engine Cooling) as the VIN was included. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 103,715.

- Greensboro, NC, USA

The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

- Cedar Point, NC, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a bluish-gray cloud of smoke coming from the rear of the vehicle. No warning light was illuminated. The contact was able to maneuver the vehicle off the road. The vehicle was towed to an independent mechanic where it was diagnosed that the turbocharger leaked on the engine and the turbocharger tubes needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 94,000.

- Lancaster, OH, USA

The contact owns a 2017 Ford Explorer. The contact stated that after starting the vehicle, the message to "See Owner-??s Manual" and the coolant level overheating warning light were illuminated. The vehicle was taken to an independent mechanic, where the contact was made aware that there was a coolant leak and was advised to take the vehicle to a local dealer for further diagnostic testing. The vehicle was not yet taken to a dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.

- Los Angeles, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge failed to increase. The contact stated that a message appeared on the instrument panel indicating that the engine power had been reduced to prevent engine failure. The contact stated that after the vehicle was parked, he noticed that coolant was leaking on the ground. The dealer was notified of the failure and informed the contact that the potential cause was due to a faulty water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle in for diagnostic testing. The failure mileage was approximately 133,000.

- Tipp City, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle had overheated. The contact took the vehicle to the dealer who diagnosed that the water pump had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 105,000.

- Dayton, TX, USA

The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating warning message would appear on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who discovered that the coolant reservoir was empty and linked the failure to a defective water pump. The mechanic then referred her to a dealer for assistance. The dealer was notified of the failure and provided an estimate for a diagnostic test. The manufacturer was also notified of the failure and informed the contact that they might help if a diagnostic test was performed by the dealer. The vehicle was taken back to the independent mechanic where it remained in their possession. The vehicle was not repaired. The failure mileage was approximately 66,000.

- Mount Prospect, IL, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 10 MPH, warning message regarding the engine cooling was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 70,000.

- Reston, VA, USA

The contact owns a 2017 Ford Explorer. The contact stated while walking up to the vehicle parked in the driveway, she noticed a trail of fluid in the driveway. The dealer was notified of the failure and advised the contact to add water to the radiator and to bring the vehicle in to the dealer to be inspected. The vehicle was taken to the dealer where it was diagnosed that the water pump had leaked and caused coolant to leak into the engine, causing the engine to be damaged. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,891.

- Hacienda Heights, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the coolant temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump weep hole was leaking, causing the water pump to be damaged. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,000.

- Olmsted Township, OH, USA