The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 10 MPH, warning message regarding the engine cooling was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 70,000.

- Reston, VA, USA

The contact owns a 2017 Ford Explorer. The contact stated while walking up to the vehicle parked in the driveway, she noticed a trail of fluid in the driveway. The dealer was notified of the failure and advised the contact to add water to the radiator and to bring the vehicle in to the dealer to be inspected. The vehicle was taken to the dealer where it was diagnosed that the water pump had leaked and caused coolant to leak into the engine, causing the engine to be damaged. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,891.

- Hacienda Heights, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the coolant temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump weep hole was leaking, causing the water pump to be damaged. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,000.

- Olmsted Township, OH, USA