8.7
pretty bad- Typical Repair Cost:
- $9,500
- Average Mileage:
- 78,700 miles
- Total Complaints:
- 3 complaints
Most common solutions:
- not sure (2 reports)
- replace turbo/engine (1 reports)
This problem may be covered under warranty. Ask your Ford dealer.
After purchasing a 2017 Ford Explorer EcoBoost in early 2022, at (Parkway Ford in Winston Salem NC) I never expected to be in such a serious situation just 6 to 7 months later. At 72,000 miles, I found out my engine needed a complete replacement. This shocking discovery came after a diagnosis at the dealership, where they found coolant leaking into cylinders #2 and #3. The dealership quoted an outrageous $9,500 for a new engine. I had barely driven this car!
In my search for answers, I discovered countless others facing the same distressing engine problems. Desperate for a resolution, I contacted the Ford Corporation directly, hopeful they would take responsibility. While they acknowledged a defect in the engine, I was dismayed to learn that it hasn’t yet been recalled. Why should I, or anyone else, have to wait for a recall when the company knows there’s a serious issue?
Ford did offer to cover $4,000 of the repair costs, but with only 30 days to accept their offer, it felt more like a band-aid than a solution. I explained that I simply do not have $5,000 to $6,000 lying around. It’s unacceptable that Ford is aware of this widespread issue and refuses to provide full assistance. This situation should absolutely qualify for a recall; after all, I rely on my vehicle to commute to work.
Ultimately, I reluctantly accepted the replacement engine, but the experience with the dealership was frustrating at best. It took them six grueling months to install the new motor. Now, I am dealing with a knocking noise when I brake, which turned out to be the motor mounts were not replaced at the time of the new motor. I was told that wasn’t part of the package! They also cracked bottom windshield seal that rattles against the glass while driving, and of course, they refuse to accept responsibility for breaking anything! (Seriously, Ford?!) This ongoing saga has left me with unresolved issues that I shouldn’t have to bear. This situation is simply unacceptable and demands immediate attention! At this point, I should be entitled to another vehicle!
- Cynthia Z., Kernersville, US
I previously had a Taurus SHO with multiple turbo replacements. Traded that in on a 2017 Explorer with EcoBoost V6. In less than 24-28k miles the Explorer had 3 turbos replaced and then an engine. I've lost all confidence in the Ford products....BTW have bought 6 Fords in last 6 years. No more for sure
- Gregg C., Walkersville, US
PER SEVERAL CAR REPAIR COMPANIES, AND DID SOME RESEARCH, THE ENGINES SHOULD BE ON A RECALL AS THEY TEND TO BE LIKE SPONGES WHEN IT COMES TO KEEPING FLUID IN THEM. FORD EXPLORERS AND ESCAPES ARE HORRIBLE AND KNOWN FOR THEM REGARDLESS OF YEARS. HAD TO HAVE THE TURBO FIXED TWICE IN LESS THAN 8 WEEKS.
Update from Jul 10, 2025 I NEED MY CAR IN ORDER TO TAKE CARE OF MY SOON TO BE 91 YEAR YOUNG MOTHER AND I AM HER CAREGIVER. IT IS A DISGRACE! THOUSANDS ARE GOING THROUGH THIS SAME THING.
- usapatriot, Talbott, US