10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 8,299 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Safety Recall Notice 24S02/NHTSA Recall 24V031 - Exterior A-pillar applique trim clip attachments may not be properly engaged due to improper assembly. Two-step solution is required: Ford dealer has to check to see if the clips are properly engaged or not, then, if not, must order the correct parts from Ford. I have been trying to correct this issue for over two years, but dealer says the parts are still on back order from Ford and repairs cannot be made.
- Goleta, CA, USA
There is an odor in the passenger cabin. Seems unsafe
- Wendell, NC, USA
Since Ford issued the first recall notice for Recall 24S02, I have been contacting my local Ford dealerships every few months to check whether the replacement parts were available. Each time, I am told the parts are still not in stock. As of today, multiple pieces of my vehicle have flown off while I was driving. This has become a serious safety hazard. Most recently, while driving on the freeway, a part detached from my car and the vehicles behind me had to swerve to avoid hitting it. I am increasingly concerned for my safety and the safety of others on the road. At this point, my vehicle does not feel safe to drive, but I have no alternative transportation. This appears to be a straightforward part for Ford to manufacture and replace, yet the delay has been unreasonable. Something needs to be done-?" I cannot continue driving a vehicle where pieces are literally coming off while in motion.
- Citrus Heights, CA, USA
Vehicle: 2017 Ford Explorer Issue: Hood paint peeling / paint delamination Component: Exterior / Structure / Body / Paint Safety Concern: Corrosion risk and impaired visibility Description: The paint on the hood of my 2017 Ford Explorer is peeling and delaminating down to the bare aluminum, starting at the front edge and spreading across the hood. This is a known and widespread issue on 2013-?"2018 Ford Explorers involving defective paint adhesion on aluminum body panels. Ford previously issued TSB 17-0062 and Customer Satisfaction Program 19N01 addressing this exact problem. My vehicle is experiencing the same failure pattern described in these bulletins. The paint peels off in sheets, exposing bare metal to corrosion. This creates a safety concern because corrosion in this area can weaken the structure, and loose/chipped paint can detach while driving. Ford dealers acknowledge the issue but state that the program has expired, even though the defect continues to occur. This appears to be a manufacturing defect that affects a large number of Ford vehicles and needs further investigation and manufacturer accountability, dependability and loyalty, positivity and innovation (which happen to be FORD-??s Core Values)to solve the manufacturers defect problems. Further service concerns at Michigan City Ford Dealership include: 1. Previously scheduled oil change, nobody present on the building except 1 guy at back desk down hallway watching YouTube videos, didn-??t know where my key was, after searching, located my key and unaware that the oil change had not occurred until I brought it up, Ford employee asked if I would like to reschedule without apology, I declined. 2. A pillar recall: only half repaired on 11/17/2025 due to not properly ordering all parts after multiple inspections. Advisor said he would be -??stealing-?? the parts from another customers appointment to finish A pillar recall on 11/19/2025. More time and energy cost to customer due to lack of accountability.
- Laporte, IN, USA
The windshield outer trim pillar molding has flown off my vehicle twice while driving on the highway. This last time it almost hit someone on a motorcycle. What is Ford going to do to fix this?
- Manhattan, KS, USA
To whom it may concern, I am writing to formally file a complaint with ford. I request immediate assistance regarding multiple open recalls on my 2017 Ford Explorer Platinum. Despite multiple attempts to have these recalls addressed by my local Ford dealership and others, they have refused to perform all the necessary repairs. When I asked if they could at least order the required parts, I was informed that they would not, due to the parts being on back order with no timeline of when they would be available. This situation has become increasingly concerning, as one of the un repaired recalls has now led to water intrusion inside my vehicle, causing additional damage. Along with other recalls that are further causing damage. I depend on my vehicle daily, and the ongoing delays and lack of action from the dealership have only worsened the condition of my vehicle. At this point, I am requesting further help. I believe this situation warrants urgent attention, as it involves manufacturer-issued safety recalls that remain unresolved through no fault of my own, after various attempts to get these recalls fixed. I would appreciate a prompt response confirming that this case has been escalated to the appropriate department.
- Houston, TX, USA
Exterior windshield A-pillar flew off on the highway and ford said the repair was suppose to be ready on the latter half of 2024. This repair is not being dealt with in a timely manor. Manufacturer Recall Number 24S0. NHTSA Recall Number24V031.
- Kalispell, MT, USA
UNKNOWN. The rubber seal for the windshield wiper cowl is completely deteriorating. This is a known common problem as the ford dealership parts department stated. With this rubber seal deteriorating its possible for wind to get under the cowling and blow it off while driving down the road causing a hazard for surrounding drivers.
- Willis, TX, USA
It is known that for the specific year make and model that the water pump goes out around 100,000 miles. This water pump was built as an internal water pump, which is not typical for most cars. in order to fix this part, the engine has to be taken out and lots of parts have to be disassembled Just to get to it. The part Itself is fairly cheap, but the labor cost thousands of dollars due to where it is located. Ford knowingly built this car and put that pump where it is at and therefore should be reliable to pay the cost when it is so common that this part goes out around 100,000 miles. if it is a known issue that occurs on these models frequently then it should become a recall because a failing water pump can cause significant issues within the engine and make the vehicle in operable.
- Libertyville, IL, USA
A buzzing started coming from my front dash. My mechanic pointed out the molding/trim on the windshield is basically disintegrating because of cheap quality materials.
- Leesburg, VA, USA
Windshield cowl grille damage (along with A-pillar molding trim damage) causing loose parts and wind with rattling sound. Cowl should also be included and replaced as part of recall.
- Skipperville, AL, USA
I recently found out about a Ford recall regarding the backup cameras malfunctioning which did not include my vehicle even though my vehicle is showing the unsafe defect. The backup camera goes fuzzy/glitchy as well as black sometimes while backing up.
- Berwick, LA, USA
The B pillar trim pieces from the recall have not been fixed. They are, in fact, detached and do make noise while driving. I have called fords in the area multiple times and they do not know when they will have parts.
- Berwick, LA, USA
in reference to NHTSA Recall No: 25V347 & Manufacturer Recall No:25S53. according to ford my vin does not apply due to the dates within the recall. both of my B pillar outside trim have been separated from the vehicle, just like it states in the recall. i replaced the passenger side last year, now my drivers side is blown off. due to the sticky tape holding them on. when i asked ford they said the recall is only for vehicles manufactured from Chicago from 6/25/15 thru 4/5/17. Mine was manufactured on 28 May 2017. so my vehicle does not apply. however, i find it odd that both mine have failed just like it says in the recall but yet my vehicle does not apply. seems fishy. i think the dates of this defect should be expanded and thus allowing my vehicle to be covered under the recall and ford pay for the repairs.
- Springfield, NE, USA
I am unable to renew my registration due to not being able to complete / repair the recalls. Dealer does not have the parts for the repair therefore my vehicle will not pass inspection for the renewal. This has caused many troubles and issues, I am being pulled over by police and constantly worried they might tow my vehicle for expired registration.
- Los Angeles, CA, USA
Over Memorial Day weekend 2025, the A-pillar exterior trim on my 2017 Ford Explorer detached and flew off while I was driving. This matches the Ford recall (NHTSA Recall No. 25V347, Ford Recall No. 25S53) covering A-pillar trim detachment. Since then, I have been waiting for the replacement part. My dealership confirmed my Explorer is covered under the recall but said they do not know when repair parts will be available. As of late August 2025 (over three months later), no repair has been offered and no estimated timeline has been provided. Safety/Function Concerns: The missing A-pillar trim causes a loud whistling noise while driving, which is distracting and could impact driver focus. Detached trim is a road hazard to other drivers and pedestrians if it flies off while in motion. The vehicle now appears defective and unfinished, raising concerns about quality and value. Attempts to Resolve: Contacted my Ford dealership immediately after the trim fell off. They confirmed the recall but stated no parts are available.I drove over an hour round trip for them to look it over and then send me home and that's all that has happend. Have followed up several times since Memorial Day and am always told -??no ETA-?? for the part. Complaint: I believe waiting months for a critical recall repair is unreasonable. Ford should be required to provide either a timely repair, a safe temporary solution, or other accommodations until permanent replacement parts are available.
- Saratoga Springs, UT, USA
Was making loud buzzing noises and cracking noise while driving. The whole bottom is now gone. This been going on about 1-2 years now, when this all started. Need all the pillars replaced immediately. I drive to work in this vehicle and it's a 40-minute commute one way.
- Taylors, SC, USA
About 4 years ago it was a recall to the roof rail trim disconnection, which mine was totally fine but since it was a recall I took it to the dealer to be replace. Now while I was driving on the highway I saw the right trim flight away. I called the dealer that replaced to see what they can do since I feel this is a continue problem a defective part. I even show them the left side is coming off but their answer was that it was a recall part and the part was already replaced it and is nothing they can do now. I really feel they should be responsible to replaced it again since it is a recurring problem. I didn't have any issue with the original one and the one they replaced both are defective.
- Bartlett, IL, USA
The windshield trim is unattaching piece by piece. There is been a recall issued in January 2024. The dealership still does not have parts to make the repair over a year later. Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available
- Pearland, TX, USA
- Denison, TX, USA