The following is a letter I sent to Ford. I've yet to hear back from them. This is a picture of what happened in my 2017 Explorer on Thursday, June 5, 2025. As I unlocked and got into my car, I realized the seat was moving forward. I tried to get out of the seat, but it was difficult because the space was closing in. I managed to squeeze out of the space before it totally closed me in and pinned me between the seat and steering wheel. As you can see from the picture, the seat is as close to the steering wheel and console as possible. The steering wheel was 7 inches from the seatback and 7 inches from the seat bottom. The seat was 2 inches from the console. This is extremely dangerous. This is not the first time this has happened. This has occurred at least ten times. Sometimes it is when I get in the vehicle as happened June 5. One time I was pinned between the steering wheel and seat and my legs were jammed into the console. Fortunately, I was able to extricate myself with only a few scrapes and bruises. While it is happening, I try the side buttons that control the seat and other ways to stop it, but nothing I do stops the movement once it begins. The only way to avoid being pinned in is to get out while the seat is moving. Other times it has happened when I am not in the car. I unlock and open the door to get in and the seat has moved itself and is as far up to the steering wheel as physically possible. The first time this happened; I told the service desk at the dealer when I was having work done on the SUV. They checked and said they couldn-??t find anything wrong with it.`

- Clarene, NY, USA

In my 2017 Ford Explorer, that backup camera is experiencing issues that sound related to the current recall on 2021-2024 Ford Explorers. The image is all distorted, the backup assist lines are not present, the screen will go black or grey with distortion.

- Wharton, NJ, USA

Back up camera fails to operate at times when vehicle is in reverse. Potential for backing collision or fatality.

- Toano, VA, USA

Display screen/Navigation screen is flashing continuously. This is affecting the use of the back up camera which could potentially cause damage to vehicles or persons. This also is affecting thr use of hands free operation.

- Warren, MI, USA

faulty front grill

- Jonesboro, GA, USA

I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O-??Reilly Auto Parts showed error code P219A -?" Bank 1 Air/Fuel Ratio Imbalance. This code indicates that the engine is still not functioning correctly-?"pointing to a likely underlying or unresolved defect. During the initial failure, oil leaked extensively into the engine bay and burned off in thick white smoke while I was driving. It was a serious safety concern, and the cause was consistent with Ford-??s existing recall for this engine (NHTSA Campaign Number: 16V925000), which was limited to the Police Interceptor Utility model despite the civilian Sport version using the same 3.5L EcoBoost V6 engine and components. It is extremely concerning that my vehicle-?"outside of the official recall range-?"suffered the same turbo failure and now continues to show problems even after a costly repair. Either the mechanic-??s initial repair was incomplete, or the core design flaw that caused the issue in the first place is still at play, meaning this problem may continue to repeat itself. I respectfully request that: 1.Ford expand the recall to include vehicles with the same components and failures, regardless of their designation. 2.NHTSA investigate the scope of this issue across the broader 2017 Explorer Sport lineup. 3.Ford provide reimbursement or support for the costly repair, which has not resolved the issue. 4.Ford issue a technical service bulletin or revised part guidance if this is an ongoing engineering issue. I am happy to provide full documentation, photos, and service records if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Eldon, MO, USA

There has been a long standing recall on the pillars for over a year, however ford continuously does not have the parts in stock. I have been awaiting repair for over a year with no date in sight.

- Citra, FL, USA

Water pump has gone out, and is a known issue with the explorers, plus they have made these very difficult to to replace and require partial engine tear down.

- Citra, FL, USA

The windshield trim on my 2017 Ford exploer which is the actual recall on this vehicle blew off while traveling on a major highway slamming into my windshield and into the next lane just missing another vehicle causing them to swerve violently to avoid being hit by the windshield trim! I have been Communicating with the dealership where I had purchase my vehicle from the time I first received my recall notice, what possibly 5-6 months. Now I am concerned that the other one may do the same and fly off and the resolt being worse!

- West Chester , PA, USA

Engine block timing plate cover has a defect crack in it causing an oil leak and fire hazard.

- Saint Augustine, FL, USA

My parking pawl failed. Other 2017 explorers have the recall but mine doesn-??t" Dealership says mines not effected but it broke" Hardly seams fair. I was able to jump back in and stop it before it rolled out of the driveway and almost hit my neighbors.

- Garden City, MI, USA

Vehicle was inspected for 24S02 a-pillar recall in October. Nothing is updated or addressed if the a-pillars pass inspection. that closed the recall. now, the a-pillars have become loose as stated in ford's letter to the owner "may become detached" and Ford is saying that the recall no longer will cover this because it passed the initial inspection 4 months ago.

- Manheim, PA, USA

The sunroof gets stuck in the tilted open position and sunshades will not close. This creates an unsafe condition if it starts to rain. Cannot secure the vehicle. This problem is very common and there are many complaints and how to fix videos on the internet. I contacted Ford At first they were cooperative and offered to help with the repair. Then suddenly they refused to help with the repair. This left me with a $1200 bill at the dealer. It is a common failure, it was occurring on the previous model year and was not addressed, it requires proprietary tools to fix. There is low incentive to Ford to fix if they can make a profit from the failure. just one online example there are many videos and how to repair post and complaints: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Jacksonville, NC, USA

The Roof trim piece flew off while driving and almost hit the car behind me. The other side looks loose as while. I know the A pillars have an open recall on them as while but they said those parts arent available. I already talked with the dealer but they said no recall is available for this Roof trim and I think there should be.

- Overland Park, KS, USA

Manufacturer Recall Number24S02 NHTSA Recall Number24V031 Recall StatusRecall Incomplete, remedy not yet available

- Watauga, TX, USA

The A pillar trim has detached from the windshield while I was driving on the highway, it almost hit the car behind me. There was no warning before it became detached. When calling to see if parts were available I was told that they had been on back order for a year and they had no idea when parts would be available

- Cedar Rapids , IA, USA

Engine coolant leak. Come to find out it is the internal water pump, which several mechanics stated is a "common motor design flaw" with these vehicles. The repair for this is $3500! Not a small amount for a average person with low income. If Ford is aware of this common issue, why is nothing being done to protect their customers like me. I'd like to hear from someone in regards to this, as I have always been a loyal Ford consumer, but this will change after this.

- Charlotte, NC, USA

the transmission has gone out for a second time 3 years ago the transmission was replaced as part of fords customer satisfaction and after 3 years of driving the car started acting weird stalling or not wanting to go- now it will not start after taking to the ford dealership they informed me it was the same problem they had previously fixed, and it was no longer under warranty I would have to pay for a whole new transmission- to be honest I still owe money on this car and could not afford a repair of over 7000 -It was already fixed just 3 years ago how is the Transmisson faulty for a second time? there needs to be recall on this part/

- Napa, CA, USA

I have been trying to get my vehicle fixed for safety recall 24S02 for months and the dealer keeps telling me they do not have the parts. I cannot use my car to go on trip or on freeways because of the windshield noise and I am afraid of something coming off and causing a wreck.

- Corpus Christi, TX, USA

Keyless entry panel on driver's side continues to fall off while driving, hanging by wires, which then blow fuses. Lift gate ajar warning comes on and then unable to open/close rear lift gate. Indoor overhead lighting remains on due to "liftgate ajar" even though liftgate is not ajar. This is a Safety hazard, panel could fly off during driving. Took to dealer, misdiagnosed as liftgate latch malfunction. Paid to get latch replaced and one week later, keyless entry panel fell off again and liftgate ajar warning came up and unable to open or close liftgate and interior lighting remains on.

- Orange, CA, USA