10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 828 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2017 Ford Explorer. The contact stated that it was difficult to latch the seat belt (over the safety seat) into the anchor on the rear seat. The contact stated that the failure was due to the location of the seat belt anchor. The vehicle was taken to muzi Ford (557 highland ave, needham, MA) where the technician ordered a seat belt extender; however, the extender did not work. The technician stated that newer model Ford Explorer were not made for seat belt extenders. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 250.
- Brookline, MA, USA
The contact owns a 2017 Ford Explorer. The contact stated that it took too long to unlatch the seat belts. The vehicle was taken to redlands Ford Inc (1121 colton ave, redlands, ca, 92374) where it was stated that the manufacturer would be made aware of the failure. The contact did not receive a response from the manufacturer nor the dealer. The contact made the manufacturer aware of the failure and was advised to take the vehicle to fairview Ford (292N G street, san bernardino, ca 92410) where the technician stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 400.
- Yucipa, CA, USA
We have new airbag type rear seatbelts, and it is absolutely almost impossible to buckle the passengers in as long as we have a child seat in the middle, we always have a child seat in the middle, left passenger cannot buckle themselves in, . I've been to 2 dealers and called Ford twice and no one will pursue fixing the problem, this is a very stress full knowing its a 2017 and we cannot use this as a family car
- Yucaipa, CA, USA
The contact owns a 2017 Ford Explorer. While driving at an unknown speed, the contact was involved in a front end collision with a wall due to brake failure. The contact struck the steering column because the seat belt failed to properly restrain her. The vehicle was taken to the contact's residence and then to the gorno Ford dealer, where it was deemed destroyed. A police report was not filed. The manufacturer was notified of the failure and stated that there were no recalls on the vehicle. The contact suffered from moderate chest pain from striking the steering column and required medical attention. The failure mileage was 3,694.
- Deerbone Heights, MI, USA
Within the first 2 weeks of getting my vehicle the airbag light on the dash would come on and off randomly while driving. Restarting the car would sometimes fix it. Took it to the dealer took 5 days to fix it. Ended up being the drivers seat belt tensioner.
- Virginia Beach, VA, USA
Rear seat belt does not fasten properly when a cosmetic door becomes jammed in the mechanism. Seat belt was rendered unusable and could effect passenger and driver side rear seats. Design flaw expected, no abuse to components and brand new vehicle. It does not matter if the vehicle was moving or not- the seatbelts failed to work (fasten). In the attached pictures you can see my finger pushing on the door that became jammed- in the other picture you can see the door was removed by the dealer after it failed (causing the seatbelt to no longer function).
- Leesburg, VA, USA
- Akwesasne, NY, USA