The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was idling, the vehicle experienced a severe shudder and vibration. The vehicle was connected to an ODB scanner which produced a code related to a faulty torque converter. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 140,000.

- Lawrenceville, PA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at various speeds, the vehicle was jerking, vibrating, and transmission was slipping. The vehicle was taken to an independent mechanic who diagnosed that the torque arm, engine mount, axle shaft, and catalytic converter were all damaged due to the jerking and vibrations from the vehicle. The vehicle was repaired. The vehicle was later taken to the local dealer who performed service repairs under an unknown Customer Satisfaction Campaign however, the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 46,000.

- Castro Valley, CA, USA

The contact owns a 2017 Ford Explorer. The contact stated that while accelerating after the vehicle was idling, the vehicle would emit a load roaring and grinding noise while shuddering and hesitating before accelerating. There were no warning lights illuminated. The contact took the vehicle to the dealer who diagnosed the vehicle and determined that the torque converter failed and needed replacement, repointing, and reprogramming. The vehicle was currently being repaired. The failure was related to NHTSA ID Numbers: 10222455 (Power Train) 10187724 (Power Train), 10184652 (Power Train, Equipment Adaptive/Mobility), and 10181988 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included. The approximate failure mileage was 140,000.

- Madison, MS, USA

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate while the RPM was inoperable. Additionally, the vehicle experienced rough idling and shaking while driving. The contact stated that the dealer previously performed Customer Satisfaction Program: 20B27 (Powertrain Control Module Reflash). The vehicle was taken to the dealer and Grieco Ford of Raynham (1651 New State Hwy, Raynham, MA 02767) however, the dealers were unable to duplicate the failure. The vehicle was then taken to two independent mechanics, who diagnosed that the failure was related to Customer Satisfaction Program: 20N07 (Transmission Extended Warranty Coverage). The mechanics determined that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered by the TSB. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 75,000.

- Warwick, RI, USA